Michael, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“For the Real Estate Transactions 2022, thought the speakers were very knowledgeable and presentations generally followed what I expected. Only 2 issues - I was interested in the anticipated topics of Arbnb and VRBO but the speaker ran out of time, so better time management of other topics would have helped. Also, the purchase contract/financing topics dealt with fairly sophisticated commercial transactions, which had little relevance to me. Otherwise, topics were helpful and practical.”
Thank you for the review, Diane! We’re glad to hear you found the course helpful and practical. We are always looking for ways to improve our customer experience and appreciate you taking the time to provide your feedback.
“Terrible seminar. Title of class was Joint vs Separate Trusts in Separate and Community Property States. Speaker spent most of the time giving a history of community property going back to 1800’s. Great opportunity for him to show off his knowledge of history; terrible for anyone looking for practical legal knowledge. NBI needs to vet it’s speakers better.”
Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
Thanks for the review, Lora! We work hard to provide easy access to a wide variety of high-quality CLE courses so our customers can get the most out of their CLE.
“Program was fine but the periodic monitoring of presence was more like attempts at "GOTCHA"-----wat too extreme----some as frequent as every 10 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!”
Thank you for the review, John. We’re sorry to hear that you were bothered by the credit verification checkpoints, but we promise we have a good reason for them. We are required by certain accrediting agencies to provide proof of attendance throughout the program in order to award credit.
“One of the most professional and educating organizations I've ever had the pleasure of working with. Thank you National Business Institute for providing attorneys and legal professionals a platform to share and learn from one another.”
“the presentors reffered to "outlines'' or written materiels that the paricipants had in hand. I was not provdied any written materials in advance of the zoom session. That was disconcerting.
Can I expect that written materils are still to arrive?
I was a late registrant.
RBB”
Russell, thank you for choosing NBI for your CLE needs. All of our webinars include a pdf download of the written materials. If you go to the My Courses section of your My Account and click on the course title, you will be taken to the product details page. There is a “My Course Materials” section on this page with a link to download the course book. A customer service representative will be reaching out to you to help with any further questions you may have.
“My experience is limited to two programs, but I found one to be very good and the other to be unengaging. I decided to pay more for my online CLE this year hoping for a higher standard of programming.”
Thank you for the review, John, and for being a valued NBI unlimited CLE subscriber. We’re sorry to hear one of the courses you took did not meet your expectations. Your personal account representative will be reaching out to you soon. We’re always looking for ways to improve our courses and we value your opinion.
Thank you for the review, John! We work with our expert faculty members to provide a large variety of informative seminars you can use in your everyday practice.
“NBI provides a tremendous amount of information, but it should be presented in a more audience-friendly format to accommodate all learners. Please include visuals (graphs, charts, etc.), chunk information that is relevant together, and do include a bit more info on legal cases that support certain info (not just the name of the case). Those are interesting and helpful, but I forget the relevance once the webinar is over. If the key points were on the handouts, it would make those notes more useful.”
Thank you for the review, Ivette. We’re happy to hear you find our courses informative. We appreciate you taking the time to provide us with your feedback. We are always looking for ways to improve our courses.
“I am a Fiduciary Officer for a bank and I enjoy the wide variety of courses that are available through NBI. I usually take courses related to Trust and Estate topics. I then submit them to the American Bankers Association for continuing education credit for my CTFA (Certified Trust and Fiduciary Advisor) continuing education requirements. Unfortunately, I have to request special approval for these credits each time, as they have not been pre-approved. Can NBI begin to have these credits submitted to the ABA for pre-approval for CE credit?”
Thomas, thank you for the review! We’re glad to hear you enjoy the wide variety of CLE courses we provide. We appreciate your feedback and will look into CTFA credit.
“They listen to their customers regarding future class needs, the price is right for the small practitioner, and highly recommend to anyone wanting to learn more. The only "con" is that the materials are difficult to print up with extra pages in between and costly to print up on a non-commercial printer.”
Thank you for the review, Cynthia! Our practical, skill-based CLE courses are designed to include actionable information attorneys can use in their everyday practice.
“On both CLEs I listened to, I had to go back and repeat hours, not minutes, but hours of the recorded program. When I paused, it jumped way back. No way to catch up. Frustrating, stressful. I called, waited on hold, they said too bad, shouldn't be trying to listen on my phone. Really? Should have said that in your informational material eye you were touting the ease of listening on the go.”
Gary, we’re sorry to hear about your experience. We are always looking for ways to improve our customer experience and appreciate your feedback. Your personal account representative will be reaching out to you so we can better understand your experience and make things right.
Thank you for the review, Kimberly. While we’re glad to hear that you found this course informational, we’re sorry that it did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Someone from our customer service team will reach out to you to discuss how we can make this right.
