“the presentors reffered to "outlines'' or written materiels that the paricipants had in hand. I was not provdied any written materials in advance of the zoom session. That was disconcerting.
Can I expect that written materils are still to arrive?
I was a late registrant.
RBB”
Russell, thank you for choosing NBI for your CLE needs. All of our webinars include a pdf download of the written materials. If you go to the My Courses section of your My Account and click on the course title, you will be taken to the product details page. There is a “My Course Materials” section on this page with a link to download the course book. A customer service representative will be reaching out to you to help with any further questions you may have.
“My experience is limited to two programs, but I found one to be very good and the other to be unengaging. I decided to pay more for my online CLE this year hoping for a higher standard of programming.”
Thank you for the review, John, and for being a valued NBI unlimited CLE subscriber. We’re sorry to hear one of the courses you took did not meet your expectations. Your personal account representative will be reaching out to you soon. We’re always looking for ways to improve our courses and we value your opinion.
Thank you for the review, John! We work with our expert faculty members to provide a large variety of informative seminars you can use in your everyday practice.
“NBI provides a tremendous amount of information, but it should be presented in a more audience-friendly format to accommodate all learners. Please include visuals (graphs, charts, etc.), chunk information that is relevant together, and do include a bit more info on legal cases that support certain info (not just the name of the case). Those are interesting and helpful, but I forget the relevance once the webinar is over. If the key points were on the handouts, it would make those notes more useful.”
Thank you for the review, Ivette. We’re happy to hear you find our courses informative. We appreciate you taking the time to provide us with your feedback. We are always looking for ways to improve our courses.
“I am a Fiduciary Officer for a bank and I enjoy the wide variety of courses that are available through NBI. I usually take courses related to Trust and Estate topics. I then submit them to the American Bankers Association for continuing education credit for my CTFA (Certified Trust and Fiduciary Advisor) continuing education requirements. Unfortunately, I have to request special approval for these credits each time, as they have not been pre-approved. Can NBI begin to have these credits submitted to the ABA for pre-approval for CE credit?”
Thomas, thank you for the review! We’re glad to hear you enjoy the wide variety of CLE courses we provide. We appreciate your feedback and will look into CTFA credit.
“They listen to their customers regarding future class needs, the price is right for the small practitioner, and highly recommend to anyone wanting to learn more. The only "con" is that the materials are difficult to print up with extra pages in between and costly to print up on a non-commercial printer.”
Thank you for the review, Cynthia! Our practical, skill-based CLE courses are designed to include actionable information attorneys can use in their everyday practice.
“On both CLEs I listened to, I had to go back and repeat hours, not minutes, but hours of the recorded program. When I paused, it jumped way back. No way to catch up. Frustrating, stressful. I called, waited on hold, they said too bad, shouldn't be trying to listen on my phone. Really? Should have said that in your informational material eye you were touting the ease of listening on the go.”
Gary, we’re sorry to hear about your experience. We are always looking for ways to improve our customer experience and appreciate your feedback. Your personal account representative will be reaching out to you so we can better understand your experience and make things right.
Thank you for the review, Kimberly. While we’re glad to hear that you found this course informational, we’re sorry that it did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Someone from our customer service team will reach out to you to discuss how we can make this right.
Thank you for the review, Richard! We’re glad to hear you enjoyed the course content. We are always looking for ways to improve and appreciate your feedback on the written materials.
“My only complaint was technical. I had some trouble managing the webinar after breaks, and sometimes there were freezes and I got knocked out of the seminar and had to log back in.”
Thank you for your feedback, Catherine. We’re sorry you experienced technical issues and will be looking into it. We hope you’ll give us another chance.
“Every year I purchase the unlimited bundle. There is a significant diversity of courses plus the forms library.
You also are assigned a representative. In 2021 I had a technical issue with obtaining credit for a course with the deadline for CLE approaching. . My representative handled it the day I reported the problem.”
Thank you for the review, Robert! We’re glad to hear you’ve been enjoying your access to legal forms as part of your unlimited CLE subscription. We take pride in the fact that our personal account representatives always go the extra mile to make sure our subscribers get the support they need.
“NBI courses are thorough and give you real practical insight from actual practitioners in the practice area that are there to share and not just get the credit hours. The subscriptions allows you full access when you want and the Hot Shot feature is a great and efficient way to jump into something with enough to get started. Very happy with the service, which is why I renewed.”
Thanks for being a valued NBI unlimited CLE subscriber, Justin! We look forward to providing you with practical, skill-based CLE courses for years to come.
Thanks for the review, Bob! We work with our expert faculty members to provide our customers with informative seminars covering the latest legal topics.
“The course was far too expensive, especially considering significant chunks felt like the instructor was reading directly from a slide.
If you're going to charge this much, it should be engaging and the content should be updated every year. At its current state, I'd say it's about 50% overpriced.
Despite that, it's still one of the better CLE experiences I've had. Granted, that may say more about the CLE market than anything else.”
Matt, thank you for your feedback and for taking the time to speak with our customer service representative. We’re always looking for ways to improve our courses and we value your opinion.
