National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 17,882 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 17,882 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 3rd August 2026

Ana A

National Mattress Canada 5 star review on 6th July 2026

Thao M

Andres C

National Mattress Canada 5 star review on 30th June 2026

Steve K

Melika R

1255

Anonymous

Anonymous // 01/01/2019

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“Good prices, very organized, great customer communication.”

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Posted 1 year ago

“The price is reasonable. I found the extra firm mattress that I was looking for. Very satisfied with he purchase.”

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Posted 1 year ago

“Everybody was super nice and they made sure that we found a mattress that was comfortable and affordable”

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Posted 1 year ago

“I found National Mattress very easy to use, had what I needed, and for a competitive price. Shipping costs were average, but speed of delivery & notifications were exceptional. It’s my 1st purchase from National Mattress, and they will be the top of my list when I need new beds.”

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Posted 1 year ago

“All good Qualities n a lot to choose n a friendly employees 👍”

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Posted 1 year ago

“Excellent mattress, very comfortable and affordable, excellent customer service as well. I chose to pick up my mattress and the checkout was straight forward. I highly recommend National Mattress if you are looking to purchase a new mattress.”

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Posted 1 year ago

“Service was excellent. As per the mattress itself can’t comment yet just received it yesterday.”

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Posted 1 year ago

“Communication was precise. The mattress was delivered on time and we are happy with it!”

National Mattress Canada 5 star review on 15th May 2025

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Posted 1 year ago

“Went in to pick up a queen box spring. Gentleman at the front desk was very kind and efficient and carried it out to our car for us. Thank you very much!”

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Posted 1 year ago

“Suraj at the Mississauga store was as knowledgeable and friendly as it gets. I was so impressed with how he knew all the stats from the materials to the exact number of pocket coils and the thickness of those coils on all the mattresses we were interested in. He didn't try to upsell us to unnecessarily expensive models. I'm very happy with this purchase and look forward to getting them delivered this weekend and sleeping on our newly purchased mattresses for years to come.”

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Posted 1 year ago

“Prices are cheaper than most mattress stores and there's a lot of variety to choose from. At the store when choosing our mattress, it helped a lot that each mattress has its detailed description and not just the typical firmness detail. My order was on back order but once they got it, I was informed right away and was scheduled for delivery with no hassle. I also like that you can actually see the location/gps of the delivery car in real time once you are the next person for delivery.”

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Posted 1 year ago

“Great website, solid prices, free shipping is amazing”

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Posted 1 year ago

“Ben at the showroom was amazing. Very knowledgeable and helpful advice. No pressure to purchase. Prompt service. Pleasant and polite delivery guys. Highly recommend National Mattress.”

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Posted 1 year ago

“Best quality mattress offered at a very good price, good customer service experience at North York location.”

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Posted 1 year ago

“Great prices, excellent customer service! Lots of variety”

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Posted 1 year ago

“I found our experience to be extremely professional, representative was knowledgable and helpful.”

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Posted 1 year ago

“National Mattress has a large inventory of mattresses and a website that is easy to navigate. Once I placed my order, follow-up on the delivery information was clear, and the delivery team was quick and effiecient. Would recommend”

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Posted 1 year ago

“No nonsense, good mattresses, good prices, good staff.”

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Posted 1 year ago

“Best prices I've found anywhere, went to the store and was able to try a number of different mattresses. Delivery was fast, the day/time i requested, and was able to track by GPS where exactly my mattress was so i didn't have to sit around waiting/wondering. Excellent experience.”

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Posted 1 year ago

“I purchased a king-size mattress on May 9th from National Mattress at their Woodbine location. The in-store experience was smooth—Henry was courteous, informative, and helpful. Since the king size wasn’t in stock, the mattress was delivered the very next morning, which I appreciated. However, the mattress delivered was smaller than the standard king size (should be 80x76"), measuring around 76–77" in length, including the stitched edges. I reported the issue the same day, but getting through to customer service was frustrating. After multiple calls with long wait times, I finally reached Henry again. I was asked to wait several hours for it to expand, but there was no noticeable change. I was then instructed to email a central address and send photos. I complied, only to be asked to resend the photos with a measuring tape, even though I had already confirmed my bed frame was a standard king size from a reputable Amazon seller (4.5 stars with 50k units sold, so no issue with bed measurements). I included pictures of the Amazon bed dimensions, clearly showing the mattress was significantly short of the edges—this was undeniable proof of the issue. At one point, I was told the mattress might have been placed incorrectly—horizontally instead of vertically. Of course, I checked and tried before complaining, but I did reposition the mattress, took pictures, and shared them as I told the measurements still showed it was undersized. The biggest frustration is the lack of urgency. The last email shared with them was 40 hours back with measurement pictures, followed by a reminder after 24 hours finally I heard back from them, and the answer I received is absolutely outrageous and unacceptable. They reached out to the manufacturers, and as per them, it can sometimes take up to a week for the mattress to expand. First, I was told it would take 4 hours, then 24 hours, and now it’s 7 days. So, it’s my duty to monitor the mattress, send more pictures, and that it might be fine in a few days—and if not, I can reach back out. It’s a vicious circle. It’s the 6th day days since I made the purchase, and I’ve received no resolution. No phone calls, no action taken to replace the mattress. This is especially disappointing because the mattress is for my elderly parents, who have spine issues, and National Mattress team is aware of this. This experience is a clear sign of sellers who are only interested in making the sale and couldn’t care less once the transaction is complete. A faulty product can be tolerated if the service is strong, but when both fail, you feel unheard and stuck. For such a high-price purchase like a mattress, I expected far better customer care, faster responses, and more responsibility. I hope this helps others make a more informed decision.”

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Posted 1 year ago

National Mattress Canada is rated 4.8 based on 17,882 reviews