National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 18,289 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 18,289 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 14th September 2026

1271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The National Mattress website is very customer friendly, with plenty of useful information and the online shopping experience was seamless. The delivery process was good, especially so the providing of a narrower “delivery time window” of about two hours, as well as a courtesy phone call to advise the delivery truck is on the way. The delivery staff, however, could be better trained to show a customer-oriented pleasant demeanor, instead of seemingly distant and indifferent aloofness. The purchased product is very good and arrived properly packaged, in a sturdy plastic clear bag, which was easy to remove. All in all, I would rate my National Mattress experience as 4.5 stars out of 5. (your rating scale above does not provide an option for 4.5 out of 5, I had to click 5 stars)”

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Posted 1 year ago

“Pavan isn't just an employee.. he is a truly knowledgeable associate! My boyfriend and I had no idea where to go or what to look for when entering the store, but Pavan was quick to direct us to certain areas based off of our preferences. He was so thorough in his explanation of the different mattresses and features of them all - as well never made us feel bothersome for all the questions we may have bombarded him with throughout. We left from our visit feeling quite confident we'd found our mattress and when we came back to purchase, Pavan was again working and remembered us. That's always a nice touch on customer service and the retail experience! Pricing... I don’t know where it can be beat and I don’t care to know. All in all, our experience here has been extraordinary and we know where we'll purchase our next mattress when needed :)”

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Posted 1 year ago

“Good prices and quick deliver”

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Posted 1 year ago

“In store staff in Mississauga were very helpful and consultative. There were no pressure tactics. Delivery was quick. I feel like I got good value for my money.”

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Posted 1 year ago

“Prices are great and delivery time was quick”

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Posted 1 year ago

“Great service and quick shipping”

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Posted 1 year ago

“I received my mattress with a clear defect on the back side. Unfortunately, I signed for the delivery because I was not made aware of the damage at that time. Within 20 minutes, I called the driver to report the issue, but my call was ignored. I immediately emailed the company with photos of the defect, but my evidence was dismissed. Instead, they relied only on the driver’s photos, which were taken at a side angle that did not show the actual damage clearly. It feels as though the company knowingly allowed a defective product to be delivered, assuming most customers would not notice or inspect closely at the time of delivery. This is unacceptable. It is both frustrating and disappointing to see a company avoid responsibility for the quality of their product and the condition in which it was delivered. I hope potential customers are aware of this before making a purchase.”

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Posted 1 year ago

“Very good service, delivery came as expected and bed is very comfortable. Happy with my purchase!”

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Posted 1 year ago

“Excellent. Great service and a great mattress at a great price.”

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Posted 1 year ago

“Order & Delivery was quick and seamless overall. Delivery was next day which was unexpected and great! A text was sent the morning of with an estimated arrival time. Tracking was provided which was extremely accurate. The mattress is perfect!”

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Posted 1 year ago

“We had a great experience at National Mattress and have an amazing mattress that is comfortable!”

National Mattress Canada 5 star review on 3rd September 2025

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Posted 1 year ago

“The saleman was very helpful and knowledgable about different kinds of mattresses. Got the serta icomfort latex mattress and am happy with my purchase so far. 1 star taken off was for the delivery. I was told at the time of purchase that I would receive an email to schedule a delivery; however, the guy called me the next day and said he was 15 mins away. Delivery should be made on an agreed time, not in short notice like that.”

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Posted 1 year ago

“Mattress seems to be perfectly firm for now. Let’s see how long they will last.”

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Posted 1 year ago

“We have been buying mattresses from the National mattress from almost a decade now. They have very good collection of different brands and their products. We visited the store in Mississauga, selected the mattresses and had them delivered the very next morning in The Blue Mountains. Extremely impressed by the quality products and their exceptional service.”

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Posted 1 year ago

“The store staff was very helpful. The Sales rep explained the layout of the store and did not pressure us. We were able to walk around and test out the variety of mattresses to find the right one at the right price. Just received my delivery and can't wait to try it out!? Thank you!”

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Posted 1 year ago

“Easy and quick process to purchase and get our new mattress! We are super happy with the service.”

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Posted 1 year ago

“National Mattress is a great and affordable place to buy your new mattress. We bought a showroom model online, and while I was a bit nervous about its quality, it’s better than I ever expected. Delivery was smooth, the purchase was straight forward, and the mattress was in great condition for a showroom model.”

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Posted 1 year ago

“Such a good shopping experience at National Mattress (Mississauga Location). Pavan was so helpful and knowledgeable.”

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Posted 1 year ago

“We were very pleased with the service and selection at National Mattress. It was an efficient purchase from selection to setting up a delivery!”

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Posted 1 year ago

“Good service, timely delivery”

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Posted 1 year ago

National Mattress Canada is rated 4.8 based on 18,289 reviews