Natural Chemist Reviews

Name: Natural Chemist
Rating: 4.73

4.7 Rating 1,362 Reviews

94 %

of reviewers recommend Natural Chemist

4.7

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Natural Chemist:

Welcome to a better kind of pharmacy!
Finally a full-service traditional pharmacy integrated with natural and complementary health solutions. Qualified, integrative and caring.

Visit Website

Phone:

1300 882 303

Email:

info@naturalchemist.com.au

Location:

95 Greenwich Rd, Greenwich, NSW
2065

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Natural Chemist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Happy with fast service, had no trouble modifying order before it was sent, all good”

Helpful Report

(Brookvale, 2100) - Posted 1 year ago

“Excellent products, easy to use dispensary. Products delivered quickly and packed well as bottles of liquid herbs. Labels are clear for clients and glass measure cup great for add on as clients can reuse.”

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(Brookvale, 2100) - Posted 1 year ago

“Had a little issue with my shipment getting lost what and they were onto it ASAP and very helpful. Thank you!”

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(Brookvale, 2100) - Posted 1 year ago

“Great service, speedy delivery.”

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(Brookvale, 2100) - Posted 1 year ago

Thank you for your lovely review! Kind regards, Natural Chemist

Posted 1 year ago

“Very efficient and prompt”

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(Brookvale, 2100) - Posted 1 year ago

“Dreadful. Entered my email three times and every time the site stated 'wrong email'.”

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Posted 1 year ago

Looks like you need some support navigating our website. You have tried to enter your email into the wrong location. That error message only shows for existing customers trying to log in. The gmail address (r***n@gmail.com) that you left this review with is not on our system. If you are a legitimate customer please call 1300 882 303. We'd love to help.

Posted 1 year ago

“Easy order process. Fast delivery.”

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(Brookvale, 2100) - Posted 1 year ago

“Delivery was very quick”

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(Brookvale, 2100) - Posted 1 year ago

“Found the product, ordered easily and delivered quickly….. so a happy experience”

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(Brookvale, 2100) - Posted 1 year ago

Thank you Bruce for your lovely review! Kind regards, Natural Chemist

Posted 1 year ago

“Thank you for reaching out, sadly at this point I have to report there has been no improvement in my situation with regard to my libido or my ED problem. I am continuing the treatment hoping for a change.”

Helpful Report

(Brookvale, 2100) - Posted 1 year ago

Thank you for sharing your feedback with us. It’s possible that an alternative product or treatment approach may be more suitable for your needs. Erectile dysfunction (ED) and libido concerns can be influenced by multiple factors, including psychosocial elements, medications, vascular health, hormonal balance, and even a history of prostate issues. Addressing these concerns often requires a thorough analysis and a multifactorial approach tailored to your unique circumstances. We encourage you to consult with your healthcare provider or a specialist to explore these contributing factors and identify the best course of action for you. If there’s any additional support or information we can provide, please don’t hesitate to reach out.

Posted 1 year ago

“Customer care: Best Delivery: Reached on time Product : Very helpful”

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(Brookvale, 2100) - Posted 1 year ago

“Very poor customer service. I tried to get their packing team to send my orders no signature required, and just got fobbed off by the people who reply to the "contact us" emails. My business went elsewhere.”

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(Brookvale, 2100) - Posted 1 year ago

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it. While our team is able to include delivery instructions such as "no signature required" with your order, it’s important to clarify that we rely on Australia Post to fulfill those instructions. Unfortunately, we cannot guarantee that their delivery personnel will always adhere to these requests, as this is ultimately at their discretion based on their policies and procedures. We believe our team responded to your enquiry with care, and we’re sorry to hear that this fell short of your expectations.

Posted 1 year ago

“The Practitioners I have spoken with have been extremely helpful whenever ive needed a new script for suppliments for my daughters treatment regiment. They have also been very appoachable and super if ive had any questions. The site is easy to navigate and use. My supplements have always been well packaged and delivered as per their guidelines. Highly recommend”

Helpful Report

(Brookvale, 2100) - Posted 1 year ago

Thank you so much Cally for your lovely review! We are so happy you are pleased with our team and services! Kind regards, Natural Chemist

Posted 1 year ago

“Ordered 3 items on 23/12/2024 Paid for express post next day delivery Responded to the email for holiday period delivery Left a message on natural chemist answering machine nearly one week later never heard back Parcel arrived on new years eve. Dont take peoples money for express post when you know you cant deliver it and check your message machine.”

Helpful Report

(Brookvale, 2100) - Posted 1 year ago

Hi Robert, We sincerely apologise for the delay in your order and the frustration caused. One item was delayed from our supplier due to the holiday period, which impacted our usual 1–2 business day restocking timeframe. Your order was shipped via express post as soon as possible and delivered within 1 business day on New Year’s Eve. We regret the inconvenience and are reviewing our processes to ensure better communication in the future. Thank you for your patience, and please reach out if we can assist further. Warm regards, Annie (Naturopath)

Posted 1 year ago

“Easy to order prompt delivery.”

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(Brookvale, 2100) - Posted 1 year ago

“Very efficient service thank you”

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(Brookvale, 2100) - Posted 1 year ago

“I haven’t received my order as yet , I’m still waiting for my purchase”

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(Brookvale, 2100) - Posted 1 year ago

Hi Verna, Thankyou for your review and for your order. I do apologise there has been a delay in receiving communication regarding your order. I can see your order was shipped same day on the 12th. The status is showing its awaiting collection as they were unable to access delivery area at the address provided. We truly appreciate your understanding, and we’re here to help if you have any other questions or concerns. Kind regards, Gabrielle

Posted 1 year ago

“Fantastic customer service and great products.”

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(Brookvale, 2100) - Posted 1 year ago

Thank you Bianca for your lovely review! Kind regards, Natural Chemist

Posted 1 year ago

“Ordered over a week ago, no correspondence or tracking since then. Bit slow!”

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(Brookvale, 2100) - Posted 1 year ago

Hi Jane, thank you for your review. Your order was shipped on the 2nd of December for you, which is the same day as you ordered. I can see it was delivered 2 days later (4th dec) to your local post office and is awaiting collection. Delivery was attempted, however it seems no one was home. Our team have emailed you regarding your order. Kind regards, Annie

Posted 1 year ago

“I received the request for a review before I received my order. I have now received my order that has clearly been run over by a vehicle. Luckily the inside was not damaged.”

Helpful Report

(Brookvale, 2100) - Posted 1 year ago

Dear Karen, Thank you for letting us know about your experience. I’m so sorry to hear about the condition in which your order arrived—it’s certainly not the standard we expect for our deliveries. While I’m relieved to hear that the contents were undamaged, it must have been disappointing to see the packaging in that state. I also want to acknowledge your feedback about receiving the review request before your order arrived. We really appreciate you bringing this to our attention, as it helps us improve our processes and ensure better timing in the future with email requests. If there’s anything more we can do to make this right or any concerns you’d like to share, please don’t hesitate to reach out. Your satisfaction is incredibly important to us, and we want to ensure every part of your experience is a positive one. Thank you for your understanding, and please know we’re here to help if you need anything further. Warm regards, Gabrielle Natural Chemist Customer Support

Posted 1 year ago

Natural Chemist is rated 4.7 based on 1,362 reviews