NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,706 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,706 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product itself is ok but I think the postal costs are too high and when I wanted to exchange the dress and order a size smaller, it was 15% deduction. I don't find customer service satisfactory.”

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Posted 3 years ago

“It looks cheap the sequins falling all ove the ground and the fabric is very ithchy”

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Posted 3 years ago

“I order a medium but upon arrival, I realized it was not a true medium. It looked more like an extra small. In addition, as soon as I opened the package, ornaments were falling off. I will therefore return the dress.”

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Posted 3 years ago

“…”

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Posted 3 years ago

“Hated it and won’t allow to return”

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Posted 3 years ago

“it was a bad outcome”

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Posted 3 years ago

“The dress wasn’t look like the pic i really surprised ????”

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Posted 3 years ago

“Said a dress would be coming soon and then it won’t”

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Posted 3 years ago

Hi Lilian, Please contact our customer service team. We'd be happy to assist you with this issue! You can email info@newyorkdress.com or call 212-594-3600

Posted 3 years ago

“Wouldn’t let me use installments on my computer, I checked out the same dress on my phone and it charged me more for Seel (24 on my phone, 21 on my laptop) for the same dress”

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Posted 3 years ago

Hi Cheyenne, Please contact our customer service team so that we can assist you in resolving any questions you may have about our financing or return assurance plans. 212-594-3600 or info@newyorkdress.com

Posted 3 years ago

“Well, not the smoothest ordering, very bad communication times, poor customer service. The payment went through quickly though. Lol. Honestly, seems super sketchy. Hope the dress is nice at least. ????”

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Posted 3 years ago

“Wife found top of dress boring. Color was darker than pictured.”

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Posted 3 years ago

“I haven't gotten an update since I put in my order !!!”

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Posted 3 years ago

“I need to cancel”

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Posted 3 years ago

“Return policy is dumb”

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Posted 3 years ago

“Nice”

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Posted 3 years ago

“Hard to find”

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Posted 3 years ago

“no refund policy on an untailored dress is disappointing.”

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Posted 3 years ago

“Coupon codes did not work”

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Posted 3 years ago

“They don’t tell me about taxes in the bill”

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Posted 3 years ago

“Different color”

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Posted 3 years ago

NewYorkDress is rated 4.3 based on 20,706 reviews