Login
Start Free Trial Are you a business?? Click Here

NewYorkDress Reviews

4.3 Rating 20,630 Reviews
83 %
of reviewers recommend NewYorkDress
4.3
Based on 20,630 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

NewYorkDress 5 star review on 25th May 2023
Lauren Brooks
NewYorkDress 5 star review on 25th May 2023
Lauren Brooks
NewYorkDress 5 star review on 25th May 2023
Lauren Brooks
NewYorkDress 5 star review on 25th May 2023
Lauren Brooks
NewYorkDress 5 star review on 24th May 2023
Lisa Whitw
NewYorkDress 5 star review on 23rd May 2023
Anonymous
NewYorkDress 5 star review on 23rd May 2023
Anonymous
458
Anonymous
Anonymous  // 01/01/2019
I order a medium but upon arrival, I realized it was not a true medium. It looked more like an extra small. In addition, as soon as I opened the package, ornaments were falling off. I will therefore return the dress.
Helpful Report
Posted 3 years ago
Helpful Report
Posted 3 years ago
Hated it and won’t allow to return
Helpful Report
Posted 3 years ago
it was a bad outcome
Helpful Report
Posted 3 years ago
The dress wasn’t look like the pic i really surprised ????
Helpful Report
Posted 3 years ago
Said a dress would be coming soon and then it won’t
Helpful Report
Posted 3 years ago
Hi Lilian, Please contact our customer service team. We'd be happy to assist you with this issue! You can email info@newyorkdress.com or call 212-594-3600
Posted 3 years ago
Wouldn’t let me use installments on my computer, I checked out the same dress on my phone and it charged me more for Seel (24 on my phone, 21 on my laptop) for the same dress
Helpful Report
Posted 3 years ago
Hi Cheyenne, Please contact our customer service team so that we can assist you in resolving any questions you may have about our financing or return assurance plans. 212-594-3600 or info@newyorkdress.com
Posted 3 years ago
Well, not the smoothest ordering, very bad communication times, poor customer service. The payment went through quickly though. Lol. Honestly, seems super sketchy. Hope the dress is nice at least. ????
Helpful Report
Posted 3 years ago
Wife found top of dress boring. Color was darker than pictured.
Helpful Report
Posted 3 years ago
I haven't gotten an update since I put in my order !!!
Helpful Report
Posted 3 years ago
I need to cancel
Helpful Report
Posted 3 years ago
Return policy is dumb
Helpful Report
Posted 3 years ago
Nice
Helpful Report
Posted 3 years ago
Hard to find
Helpful Report
Posted 3 years ago
no refund policy on an untailored dress is disappointing.
Helpful Report
Posted 3 years ago
Coupon codes did not work
Helpful Report
Posted 3 years ago
They don’t tell me about taxes in the bill
Helpful Report
Posted 3 years ago
Different color
Helpful Report
Posted 3 years ago
They need to let buyers have to right to exchange and return if not satisfy with the cloth
Helpful Report
Posted 3 years ago
I need to cancel
Helpful Report
Posted 3 years ago
NewYorkDress is rated 4.3 based on 20,630 reviews