NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,628 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Color differ than described”

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Posted 3 years ago

“I bought a gown for a wedding and the posted the UK size which is not the same as the US size. When I got the dress is was too small. I ordered the US size and paid $492 again. When I called to return the smaller dress I was told it couldn’t be returned. The return policy on the website is very confusing. The basic told me it was a custom made dress, but it wasn’t. It was available to order just like every other dress. The dress was $492 and I had to pay twice.”

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Posted 3 years ago

“Adorable dress but runs very small”

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Posted 3 years ago

“The dresses you see online are not the same in the store, the dresses totally different from the website. Not satisfied at all.”

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Posted 3 years ago

“the size was not to size”

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Posted 3 years ago

“I give them two stars only because James was great, sweet, and helpful. And I was able to select the dress I liked. However, if I knew what was going to happen after, I would never come here. The dress was dirty, and I got a discount on it. James said it needed some minor alterations and gave me the phone number of a seamstress Heidi. As far as I was concerned about the dress, dry cleaning was my priority. I bought the dress on Thursday night and needed it by Sunday. I connected with Heidi, who said that she'd do alterations and cleaning for me. Because I raised my concerns about the cleaningness of the dress and my priority to do that instead of alterations, she was fully aware of my situation but told me to come in the morning to Queens. To make a long story short, I spent over $200 on Uber to bring the dress on Friday morning before my work and then to pick up late at night. When I brought the dress home, I realized, Heidi (real name Hatice) not only didn't clean it, she didn't fix one of the most important parts - missing hooks that are essential for me to be able to wear the dress (see pics). She did a poor job with alterations (threads are sticking out). There are marks from a red pencil she used. And she charged me $220!!! I called her, and she sent me back $40. Nevertheless, it's Saturday before the ceremony. My day is planned to the minute. And I don't have a dress I can wear. I recommend the New York Dress for buying dresses but stay away from their referrals. What a scam!”

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Posted 3 years ago

Hello Dariya, We are so sorry you did not have a pleasant experience visiting our recommended seamstress. We had not had any complaints thus far which is why we recommend them. Please contact our customer service team to see if there is anything else we can do to assist you. We thank you for shopping with us. Best, The NYD Team

Posted 3 years ago

“The dress itself was beautiful, unfortunately, it was not a good fit. Even though I bought a size up from what I normally buy (size 8) I couldn't even get it on! To make things wore, your return/exchange policy is non-existent! I spent a lot of time looking for this dress and waited a long time for it to arrive. After all that time, waiting, and of course the cost, I couldn't even pull the dress up! Very dissatisfied. I had to run out at the last moment and buy a dress from Macy's! Ya... luckily I was able to find something for the wedding I attended. Judy”

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Posted 3 years ago

“The dresses were too big and contacted NY dress to exchange them, but they refused. I have paid a large sum of money for those two dresses and I can’t wear the dresses nor exchange them. So money went down the drain. Definitely, not using this website/company anymore.”

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Posted 3 years ago

“Very disappointed in current exchange policy. I’ve been a client for years.”

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Posted 3 years ago

“I really love newyork dress But the reason I put 2 stars is that you don’t have return or exchange Specially that the shipping is very expensive and dresses most of the time need exchange because it’s rarely fit”

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Posted 3 years ago

“Nice and fast but I ordered another dress from 3rd of September and still not receive it yet”

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Posted 3 years ago

“Doesn’t worth the price”

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Posted 3 years ago

“New York Dress delivery calendar is incorrect and left me with a lot of stress before my ball on Saturday. The calendar showed it should have arrived with plenty of time before my ball on Saturday night, however if I hadn't of called FedEx 10 times to get it fast tracked, it would have been late and arrived on Monday. I also needed to get it taken up (which normally happens not a negative) however when it should have arrived would have given me plenty of time to go to the tailor. As it stood, I had to pay more to get the dress taken up in a smaller amount of time.”

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Posted 3 years ago

“Small dress”

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Posted 3 years ago

“My dress was too small. I called and asked to send the dress back for larger size and I was told you all do not take dresses back. I spent over $600 on a dress that is too small and all I asked for was to send it back for a larger size. Thanks for nothing!”

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Posted 3 years ago

“Please be advised that New York Dress need to provide accurate and more description on their dresses.”

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Posted 3 years ago

“I previously had a great experience with NYDress. This time was the exact opposite. Only certain dresses said returns and exchanges were not accepted. So, I purchased a dress that didn’t have this statement on it. When it came and was MUCH too short, I went to initiate an exchange I couldn’t. I called the customer service line, which is touted as making all customers happy with their purchase, and was told when I purchased the gown I agreed to a statement that they aren’t accepting any returns/exchanges. I didn’t agree to any such statement during the checkout process. Se then went on to say that returns/exchanges page said that none were accepted. This contradicts the fact that only certain dresses have this listed on them. I’m now out $400+ and have a gown that is too short (which based on measurements shouldn’t have been the case based on the measurement chart). Not to mention the customer service rep had quite the attitude and was not helpful at all. I will not be purchasing from NYDress again anytime soon.”

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Posted 3 years ago

“Don’t Buy!!! The dress is very cheap. It feels like it can tear any minute. If I could return this dress I would. Stay away and don’t buy.”

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Posted 3 years ago

“The dress got here quickly and in great shape, however, the return and exchange policy is contradicting. Certain dresses are labeled as unable to be returned/exchanged but others are not. The returns/exchange section says that returns and exchanges are not available right now, but I was not made aware of that when checking out. I called customer service to see what could be done as the gown came in MUCH MUCH too short and I was told I agreed to the return policy when I checked out. I wasn't made aware of the policy while checking out and wouldn't have purchased the gown if that was the case. The customer service rep was not at all helpful and wasn't pleasant to deal with. I understand she probably deals with annoyed customers all day, but giving attitude doesn't help. I won't be purchasing from New York Dress again any time soon, which is extremely disappointing and am left to figure out what to do with a gown that is not long enough for me to wear.”

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Posted 3 years ago

“Dress is superp quality but customer service is just plain horrible. Was not given any tracking details and shipping took longer than stated on website. Customer service requested I pay expidited shipping same day I finally received the dress!! Unbelievable but true.”

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Posted 3 years ago

NewYorkDress is rated 4.3 based on 20,628 reviews