NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,298 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st August 2025

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress was nice but fired too small. The day I received the dress I tried it on and sent an email out to let you know about an issue and asked for change of the dress size but the support was not really there. I purchased twice from ny dresses.com and I suggested friends and family as well which they purchased from your web. Not satisfied!”

Helpful Report

Posted 4 years ago

Hi Valentina, it looks like we did offer you an option to exchange your size for a 15% restocking fee. Please let us know if you would like to proceed with this option and if you have any further questions, please do let us know! We'd be happy to assist you.

Posted 4 years ago

“I ordered the Cinderella Divine CH182 Dress Rose-Gold in a size 8 based on the size chart, but the dress is huge; I recommend trying the dress in person before purchasing since the sizing seems very off”

Helpful Report

Posted 4 years ago

“I was not satisfied with my dress. I ordered a pink color Jovani dress 02245BG for my brother's wedding. Before placing my order, I called NYdress customer service and the rep confirmed that the color I'm seeing in the picture (light pink) is the same as the one I'm getting. I received a dark (rose) pink dress, almost 5 shades darker than the one in the picture. And to add on top of this disappointment the dress was final sale, so they wouldn't accept a return. I had to purchase another dress to wear to the wedding from a different store to wear.”

Helpful Report

Posted 4 years ago

“The dress was very small for stated size ( I even sized up ) AND when I tried to return, you deducted a "restocking fee" which was not mentioned anywhere in the ordering or check out process! This is extremely unfair business - taking money from people at will!”

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Posted 4 years ago

“No where was it clear to me that every purchase is final - with that policy I would never order again.”

Helpful Report

Posted 4 years ago

“Poor customer service”

Helpful Report

Posted 4 years ago

“One of the dresses (the black one) was very very small even though 8 is my size. It was not slightly small it was almost half my size. As for the second dress the fit was ok however the colour was much brighter than the one in the picture.”

Helpful Report

Posted 4 years ago

“The dress order kept on being cancelled because they ran out of stock on the site. To make matters worse, they would only send the email that the order didn’t go through a couple days later which had me worried since prom was getting closer and closer. The lady also advised me on getting the wrong dress size, but it was too close to prom for me to return it because of how delayed my delivery was.”

Helpful Report

Posted 4 years ago

“unfortunately the descriptionwas not accurate. it said it was beaded but was much more sequined tan beaded. its fit was not becoming due to the boning being used to shape the breast cup. the were stiff and deformed that part of the dress. i am returning this dress. for the price, the quality of construction and materials were not there.”

Helpful Report

Posted 4 years ago

“i have to say your FINAL SALE policy is NOT customer service friendly and it is NOT well relayed on the website. i believe you should have to check a singular box and agree to a FINAL SALE agreement that is very clearly worded and obvious. i understand that evening wear has a high potential for return fraud; but there is a way to tag your gowns that will discourage customers from attempting to wear and return them. And i have never shopped on any other website in the last 20 years that does not allow returns within a reasonable time period. It is just good customer service to allow a client to try on a piece of clothing that they have never seen in person before with a return grace period.”

Helpful Report

Posted 4 years ago

“I am not pleased that I can’t return the dress that I purchased. You stated that due to COVID you can’t accept returns however all other stores still give returns during this time”

Helpful Report

Posted 4 years ago

“I received the dress in a timely manner however the zipper stuck on several places so I couldn’t try it on without tipping the material or breaking the zipper! So I’m spending more $$$ to have the zipper removed and put back in correctly! It’s really put a crunch for me to even try it on before the evening o need it!!!!”

Helpful Report

Posted 4 years ago

“Quality of dress is bad, quality of fabric is bad, quality of lace is horrible. Sloppy work I could not return it,it is over 700$ I lost,and I will not wear it.I am going to sell it on Ebay,hopefully I can get 100$, never again”

Helpful Report

Posted 4 years ago

“I order a dress for my court wedding. Due to the pandemic, there was no in person meeting. The dress was way different from the actual one online. The dress was very old and rip all over. I end up getting something else to wear. I was very disappointed.”

Helpful Report

Posted 4 years ago

NewYorkDress is rated 4.3 based on 21,298 reviews