NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,720 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress got here quickly and in great shape, however, the return and exchange policy is contradicting. Certain dresses are labeled as unable to be returned/exchanged but others are not. The returns/exchange section says that returns and exchanges are not available right now, but I was not made aware of that when checking out. I called customer service to see what could be done as the gown came in MUCH MUCH too short and I was told I agreed to the return policy when I checked out. I wasn't made aware of the policy while checking out and wouldn't have purchased the gown if that was the case. The customer service rep was not at all helpful and wasn't pleasant to deal with. I understand she probably deals with annoyed customers all day, but giving attitude doesn't help. I won't be purchasing from New York Dress again any time soon, which is extremely disappointing and am left to figure out what to do with a gown that is not long enough for me to wear.”

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Posted 3 years ago

“Dress is superp quality but customer service is just plain horrible. Was not given any tracking details and shipping took longer than stated on website. Customer service requested I pay expidited shipping same day I finally received the dress!! Unbelievable but true.”

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Posted 3 years ago

“Strands of dress were coming out”

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Posted 3 years ago

“the size not the best it’s too small and I can’t turn it back that sad”

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Posted 3 years ago

“I purchase three dresses for my daughter, she did not like one of the dress. I am not happy when I was told I will be charged a 15% restock fee and I will be given credit for the balance. Not happy with this policy.”

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Posted 3 years ago

Hi there, we are so sorry you were not satisfied shopping with us. We truly do try our best to ensure you know of our return policy before purchasing with us. Please let us know if there is anything else we can assist you with. Regards, The NYD Team

Posted 3 years ago

“The variety is good, website easy to navigate. However, a policy of not accepting returns or exchanges on any merchandise is unacceptable. It is not possible to know if a garment is going to work until it is tried on. Due to time constraints for an upcoming event, I was forced to order several dresses, knowing I'd have to return at least two (which I did) and eat the costs. I do not think I will be using NYD again.”

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Posted 3 years ago

“I am a first time customer . Purchasing of my dress was relatively easy and the dress arrived in sturdy packaging ; however , the dress I received had a long tear along the seam. I believe the website sold me a defective dress as the packaging had not been tampered with when it arrived . I was very disappointed as I bought the dress for a destination wedding and was forced to look for tailoring services in an international country last minute . I likely will not be purchasing with this company again .”

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Posted 3 years ago

“Bought this dress for my 50th this July. Disappointed because material seemed cheap rather than something you would expect for $400 dress. Ended up having to custom order a dress for $1050.”

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Posted 3 years ago

“Dress was nice but fired too small. The day I received the dress I tried it on and sent an email out to let you know about an issue and asked for change of the dress size but the support was not really there. I purchased twice from ny dresses.com and I suggested friends and family as well which they purchased from your web. Not satisfied!”

Helpful Report

Posted 3 years ago

Hi Valentina, it looks like we did offer you an option to exchange your size for a 15% restocking fee. Please let us know if you would like to proceed with this option and if you have any further questions, please do let us know! We'd be happy to assist you.

Posted 3 years ago

“I ordered the Cinderella Divine CH182 Dress Rose-Gold in a size 8 based on the size chart, but the dress is huge; I recommend trying the dress in person before purchasing since the sizing seems very off”

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Posted 3 years ago

“I was not satisfied with my dress. I ordered a pink color Jovani dress 02245BG for my brother's wedding. Before placing my order, I called NYdress customer service and the rep confirmed that the color I'm seeing in the picture (light pink) is the same as the one I'm getting. I received a dark (rose) pink dress, almost 5 shades darker than the one in the picture. And to add on top of this disappointment the dress was final sale, so they wouldn't accept a return. I had to purchase another dress to wear to the wedding from a different store to wear.”

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Posted 3 years ago

“The dress was very small for stated size ( I even sized up ) AND when I tried to return, you deducted a "restocking fee" which was not mentioned anywhere in the ordering or check out process! This is extremely unfair business - taking money from people at will!”

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Posted 4 years ago

“No where was it clear to me that every purchase is final - with that policy I would never order again.”

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Posted 4 years ago

“Poor customer service”

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Posted 4 years ago

“One of the dresses (the black one) was very very small even though 8 is my size. It was not slightly small it was almost half my size. As for the second dress the fit was ok however the colour was much brighter than the one in the picture.”

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Posted 4 years ago

“The dress order kept on being cancelled because they ran out of stock on the site. To make matters worse, they would only send the email that the order didn’t go through a couple days later which had me worried since prom was getting closer and closer. The lady also advised me on getting the wrong dress size, but it was too close to prom for me to return it because of how delayed my delivery was.”

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Posted 4 years ago

“unfortunately the descriptionwas not accurate. it said it was beaded but was much more sequined tan beaded. its fit was not becoming due to the boning being used to shape the breast cup. the were stiff and deformed that part of the dress. i am returning this dress. for the price, the quality of construction and materials were not there.”

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Posted 4 years ago

“i have to say your FINAL SALE policy is NOT customer service friendly and it is NOT well relayed on the website. i believe you should have to check a singular box and agree to a FINAL SALE agreement that is very clearly worded and obvious. i understand that evening wear has a high potential for return fraud; but there is a way to tag your gowns that will discourage customers from attempting to wear and return them. And i have never shopped on any other website in the last 20 years that does not allow returns within a reasonable time period. It is just good customer service to allow a client to try on a piece of clothing that they have never seen in person before with a return grace period.”

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Posted 4 years ago

“I am not pleased that I can’t return the dress that I purchased. You stated that due to COVID you can’t accept returns however all other stores still give returns during this time”

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Posted 4 years ago

“I received the dress in a timely manner however the zipper stuck on several places so I couldn’t try it on without tipping the material or breaking the zipper! So I’m spending more $$$ to have the zipper removed and put back in correctly! It’s really put a crunch for me to even try it on before the evening o need it!!!!”

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Posted 4 years ago

NewYorkDress is rated 4.3 based on 20,720 reviews