NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,642 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“na”

Helpful Report

Posted 3 years ago

“None”

Helpful Report

Posted 3 years ago

“There was a stain on the back of the dress. I would like to exchange but they don’t accept? Hope it comes out.”

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Posted 3 years ago

“the dress i ordered was not the same color as the picture they showed.”

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Posted 3 years ago

“Le falta poner el estilo de la tela”

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Posted 3 years ago

“Color is not as like on a picture”

Helpful Report

Posted 3 years ago

“poor”

Helpful Report

Posted 3 years ago

“Unfortunately, this was not a good experience for me. I ordered a dress for my daughter's wedding in August 22 and was sure that I could return it if the dress wasn't suitable. After the dress came, I tried it on and realized the style looked terrible on me. I reviewed the return policy and was shocked to learn that the company had a no return policy. I did not pay a discount price for this dress. I paid full price and having a no return policy, especially for formal wear, is unheard of for full priced items. I wouldn't recommend this. company nor would I buy anything from this company again. I am now meeting with a dress maker on June 6 to redesign this dress so it is suitable for my daughter's wedding. Very very disappointing!”

Helpful Report

Posted 3 years ago

“very big at not the best quality”

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Posted 3 years ago

“Top and bottom not the same color”

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Posted 3 years ago

“I don't think I've ever been so disappointed in any purchase as I was with this dress. From the moment I open the box icould see raw thread hanging off. Gold Couture was poorly cut and even worst made, i wish i could upload the pictures but regardless. I call customer service the same day the agent was nice and I appreciated that. There is just no way I could wear that to a ball. Then I had to paid to ship it back, and get charge 15% restock fee for a faulty dress they send me. I'm just going to suggest saving yourself the anxiety. I would not recommend purchasing from a company that want to assume no responsibility. It's so sad I don't even know how to feel.”

Helpful Report

Posted 3 years ago

“It was extremely disheartening to purchase a dress to try it out for a white tie event, with zero realization that this store doesn't actually accept returns. If no item is returnable, it should be plastered all over the check out process. That being said they did give me an opportunity to return to dress with a 15% restocking fee so at least I’m not stuck with a dress I can’t wear. It’s unfortunate that it’s a store credit because now I’m forced to shop there again and probably pay extra for the ability to return a dress.”

Helpful Report

Posted 3 years ago

“The dress is very pretty and shipped quickly but it’s not made very well. The beads started dropping off while zipping it. And it isn’t American sizing. I ordered 2 sizes bigger than my normal American size and it’s too tight!”

Helpful Report

Posted 3 years ago

“I paid for the ability to return, but cannot get instructions on how to return. There was nothing in the box but the dress, The dress is nice, but my daughter chose another dress. The tags are still on. I want to return it. Please help. There is no customer service number.”

Helpful Report

Posted 3 years ago

“Its not fair to pay for a return. If the dress is to big or small who is going to use it? especially if the web ask for the "using day". don't make sense.”

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Posted 3 years ago

“U”

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Posted 3 years ago

“None”

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Posted 3 years ago

“The no return on the dress is a major negative. We have never purchased a dress from Mac Duggal before and have no idea is this will fit. If it doesn't, we are out a lot of money. If you have a better return policy, I would definitely purchase from you again, otherwise, not likely.”

Helpful Report

Posted 3 years ago

“v”

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Posted 3 years ago

“Very disappointed in the length of the dress I received. The picture didn’t show that the dress had a long train or a train at all. What makes it worse is that they don’t even do refunds.”

Helpful Report

Posted 3 years ago

NewYorkDress is rated 4.3 based on 20,642 reviews