NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,295 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st August 2025

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The blue dress stitching quality was not good .”

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Posted 3 years ago

“I hope you will be honest when writing the size chart”

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Posted 3 years ago

“The dress looks nicer on the photos Plus it was poorly packaged in a dirty plastic just lack of attention to detail For such a expensive dress”

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Posted 3 years ago

“You need a better return policy for your your items.”

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Posted 3 years ago

“The dresses are beautiful but not true to size. It's a guessing game. You may need to go up 2 sizes. I never got to wear my dress.”

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Posted 3 years ago

“Its really nice dress as I expected thank you for your honesty.”

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Posted 3 years ago

“Would’ve given 5 stars but NY Dress doesn’t accept returns. The dress is beautiful and amazing quality, just wish I could’ve returned for a size smaller.”

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Posted 3 years ago

“El proceso de compra fue muy bueno, sin embargo el proceso de envío fue un desastre. El paquete fue entregado a otra dirección totalmente diferente al colocado en la orden. Solicité asistencia a NYD y me indicaron que el paquete fue entregado y que habría que hacer una investigación. El paquete si fue entregado, PERO A OTRA DIRECCION diferente a la colocada en la dirección de envío. Gracias a que coloqué mi numero de telefono, me llamaron de esa otra dirección, QUE NADA TIENE QUE VER CON LA DIRECCION QUE COLOQUE, para que procurara el paquete. UN DESASTRE!!!!”

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Posted 3 years ago

“I don’t like the non existent return policy. Appreciated them letting me return my item as a first time customer but “restocking” fee was high. This policy would definitely stop me from ever purchasing from NY dress again.”

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Posted 3 years ago

“It took too long for the dress to be delivered ! Not happy about that”

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Posted 3 years ago

“Dress not flattering, blue was navy not electric blue. It was on sale therefore couldn’t return.”

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Posted 3 years ago

“The dress is beautiful but I was told that the dress had pockets and it does not. Honestly I probably wouldn't have bought it due to this.”

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Posted 3 years ago

“My Jovani dress was not attractive at all, the fabric was very thick, the blue was navy and not electric blue, it was on sale and couldn’t return. So I took the risk.”

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Posted 3 years ago

Hi Evangelina, Thanks for your review. We're sorry you weren't happy with your purchase. Please contact our customer service team to see if there is anything we can assist you with!

Posted 3 years ago

“Beautiful dress, but accidentally purhased the wrong size. No option to swap size. I found this extremely frustrating.”

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Posted 3 years ago

“I believe that the company should be accepting returns. What if I don't like how the gown looks on me? I was told I can't return the gowns. It cost over $1000.”

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Posted 3 years ago

“I loved the dress I ordered it was so classy and beautiful. It was way too small even though I measured , I paid to have it altered because they don’t do returns. I’d never order again from this web site , for that reason, no matter how beautiful their stuff is.”

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Posted 3 years ago

“The dress picture shows different colour from the available one”

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Posted 3 years ago

“The dress was not sewn properly on the shoulder. I will get it altered and repair before her pageant.”

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Posted 3 years ago

Hi Dana, Thanks for ordering with us! We're sorry your dress does not seem to be sewn properly. Please contact our customer service team to see if we can be of further assistance! We'd be happy to help. NYD

Posted 3 years ago

“The dress didn’t look like the picture. And the details were not put perfectly symmetric.”

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Posted 3 years ago

“The dress is beautiful. I ordered a size too big and hoping for a refund ordered a smaller size. I understood later that NewYorkDress does no refunds. Very disappointing considering the cost of the dress, and considering I ordered another dress. I won't order anything else from this company.”

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Posted 3 years ago

NewYorkDress is rated 4.3 based on 21,295 reviews