NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,828 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stones are falling out without wearing the dress”

Helpful Report

Posted 3 years ago

“Very good quality.”

Helpful Report

Posted 3 years ago

“Customer service is good. Unfortunately, the quality of the clothes disappointed me, but that's not because of NewYorkDress, but because of the designers.Maybe a better description would be better. I think the return options are a bit inadequate, because despite the size specifications and ordering one size larger, dresses may not fit. Approaching it would not be bad. There are of course high customs and delivery costs for foreign countries. The delivery despite express does not arrive on time.”

Helpful Report

Posted 3 years ago

“Dress came intact and as pictured, however it had an awful and unbearable smell!!!”

Helpful Report

Posted 3 years ago

“Beautiful dresses , how ever I do understand the circumstances with the covid . You company has a no refund no exchange rule . But the prices are very high for the dresses , don’t mind paying the price if it doesn’t fit at least you should offer an exchange .”

Helpful Report

Posted 3 years ago

“My dress arrived damaged however, the NYD rep was very kind and help me to resolve the problem.”

Helpful Report

Posted 3 years ago

“I have made two unsuccessful purchases from New YorkDress. Both times my credit card was charged and two days later an email was sent saying sorry the dress is no longer available. This is not good customer service and I was told their inventory is not checked obviously often enough. However when I called to express my disappointment the girls on the other line were nice and kind enough and not really their fault. I would say before you give them your card info. call them first to make sure they have the dress before ordering it. I was a waste of time for me waiting on 2 different dresses 4 days later to be told i am not getting it.”

Helpful Report

Posted 3 years ago

“Pretty dress small in sizes. I was so disappointed”

Helpful Report

Posted 4 years ago

“I loved the dress, it is very beautiful. I used the measuring chart provided and it was big on me; so, order a size down. However, I was very disappointed in your false advertising. Nowhere did it say the dress cannot be returned and there is a re-stocking fee. So you want people to buy dresses and have them spend more money to exchange for a different size. While I understand it is your policy and I respect it, but it you would nice to let your customers know ahead of time before the purchase. I spend $800 on a dress and I was being charged 15% re-stocking fee to just exchange for a smaller size, that is absolutely ridiculous! Put the information on the same page of the dress so customer knows about it ahead of time and do not false advertise!”

Helpful Report

Posted 4 years ago

“I went through a lot with fist gown sold out and when the second gown arrived late and I didn’t receive a garment bag.. not too happy”

Helpful Report

Posted 4 years ago

“I placed my order on May 8th, I didn’t get dress until mow and it’s June 15th.”

Helpful Report

Posted 4 years ago

“I put from nyd 2 times, first dress jovani design was perfect and second time was terrible from tarik ediz design”

Helpful Report

Posted 4 years ago

“I do not like the fact that I cannot return the dress I purchased because it is way too heavy and does not fit me right. It is for my daughters wedding and I would be willing to exchange it for another one. I would never had bought this dress if I seen it in person. Now I am out 320.00 .”

Helpful Report

Posted 4 years ago

“I tried to change the size and you didn’t cooperate with me at all .”

Helpful Report

Posted 4 years ago

“The no returns policy is silly. I wouldn't buy from here again.”

Helpful Report

Posted 4 years ago

“The dress came with damages. A hole in the front side and little burn in the other side”

Helpful Report

Posted 4 years ago

“Order #433393 Dress runs very small , not true to size and problem is that I can’t do anything about it . I messaged NY dresses , hopefully they respond”

Helpful Report

Posted 4 years ago

NewYorkDress is rated 4.3 based on 20,828 reviews