Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,724 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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“All staff very efficient and friendly and we use boarding assistance and it could not be easier. We also park the car in meet and greet and it could not be simpler”

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(Premium Meet And Greet) - Posted 2 years ago

“As I had to cancel the holiday I had booked at the end of March I also cancelled my car parking so I would suggest you keep your records up to date. I have another holiday booked for later in the year and I will be in touch nearer the time. Thank you.”

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(Premium Fast Track) - Posted 2 years ago

“Short stay 2 car park no problems. Only negative could be a bit cheaper”

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(Short Stay 2) - Posted 2 years ago

“Very good but need a cover over the ramp for when it rains”

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(Premium Fast Track) - Posted 2 years ago

“The process using Meet and Greet could not be simpler. There are no queues to get in, staff are always friendly, helpful and attentive and I would definitely use this service again when flying out of Newcastle.”

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(Premium Meet And Greet) - Posted 2 years ago

“Great no hassle service”

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(Long Stay) - Posted 2 years ago

“Easy to book, reasonable prices. Always receive a discount code.”

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(Short Stay 1) - Posted 2 years ago

“Easy and safe, very close to terminal”

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(Short Stay 1) - Posted 2 years ago

“Excellent service”

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(Long Stay) - Posted 2 years ago

“Great, local parking, hassle free. 8 minutes from getting off the plane to getting in the car.”

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(Short Stay 1) - Posted 2 years ago

“Brilliant service why get a taxi when you can park 20 seconds from the airport”

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(Premium Fast Track) - Posted 2 years ago

“Excellent smooth transition from booking through to picking car back up. Use the service whenever we depart from Newcastle, a reliable no fuss service time and time again.”

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(Premium Meet And Greet) - Posted 2 years ago

“Very easy and convenient service. Good customer service.”

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(Premium Meet And Greet) - Posted 2 years ago

“Friendly staff”

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(Premium Meet And Greet) - Posted 2 years ago

“Having used the meet and greet facility for several years, I have always experienced excellent courteous and professional service. Sadly, recently I had to return early from a trip due to a family emergency, arriving at 0200 hrs on Easter Sunday. THERE IS NO WAY OF CONTACTING THE PARKING OFFICE IN AN EMERGENCY??? The possibility of my car being parked off site as I arrived, and perhaps adding further time to my dashed return at that time of the morning was stressful. I tried several numbers and emails, all stating office hours are Monday to Friday daytime only… for a 24 hour International Airport!?? Would be laughable if not so stressful. No 24 hour information desk at all in the airport. After an hour of feeling impossibly adrift, thousands of miles away, I contacted Jet2 (via there main office) who actually have a desk phone at Newcastle “International” Airport, their professional and kind assistance resulted in a couple of calls by them to the Duty parking officer who authorised the passing of his land line number ( yes a 24 hour based person with a phone responsible for overseeing parking!) I called and he was incredibly helpful, assuring that it was not a problem and that my vehicle would be pulled and ready for my arrival…perfect! I presume standard parking would not be an issue as I would have had my keys, but the fact I chose and paid for the premium meet and greet negated this. ***Please ensure you state The Duty Parking Officer’s contact number on the booking confirmation.***”

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(Premium Meet And Greet) - Posted 2 years ago

“Excellent hard working staff - I really good service.”

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(Premium Meet And Greet) - Posted 2 years ago

“excellent and efficient service”

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(Short Stay 2) - Posted 2 years ago

“No issues with booking process and access to parking area my only issue is with the price.”

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(Short Stay 2) - Posted 2 years ago

“Returning from holiday I was unable to find my car. It was soon located by a member of staff and then a car park bus driver gave me a lift and waited to see if car would start. I greatly appreciated their help, all done with good grace and humour.”

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(Long Stay) - Posted 2 years ago

“Very efficient, easy to use excellent service”

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(Premium Meet And Greet) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 26,724 reviews