Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,543 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 26,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service”

Helpful Report

(Premium Meet And Greet) - Posted 2 years ago

“Great airport although service has deteriorated in some areas. Booked the new Fast Track car park as my wife is disabled, great location but not a baggage trolley in sight, had to walk to the terminal to get one which defeated the purpose Booked assisted travel for my wife, it was chaotic, no one available at the desk, had to ring a number and just got told to make our way to gate 19. Got to gate 19 also posted as gate 16 to find total confusion with the disabled assistance side and a gate for a flight to Corfu no one know where they were going. We were not taken to the gate until after boarding commenced, normally we are put on first do as not to inconvenience other travellers. Not a great experience at a very high price.”

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(Premium Fast Track) - Posted 2 years ago

“On arrival at Newcastle airport in the early hours of the morning we were greeted by a gentleman who was both pleasant and helpful. The same happened when we arrived back after our holiday. The lady who greeted us was also pleasant and helpful. Excellent service.”

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(Premium Meet And Greet) - Posted 2 years ago

“No issues just not cheap”

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(Long Stay) - Posted 2 years ago

“Easy to park and just a short walk to the terminal”

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(Long Stay) - Posted 2 years ago

“My flight was cancelled at the last minute and the staff at meet and greet were great when I had to rearrange my booking arrangements for the next day”

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(Premium Meet And Greet) - Posted 2 years ago

“Hessle free. No issues. Recommend.”

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(Short Stay 1) - Posted 2 years ago

“Expensive. Pre paid but ticket didn’t work on the way out so I caused a bit of a queue and was quite embarrassed. Ended up walking to the terminal as courtesy bus wasn’t very regular”

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(Long Stay) - Posted 2 years ago

“As a frequent flyer we always try premium meet and greet first. We have the discount code which helps a lot as we use it regularly. Staff are amazing and a credit to the service . Thanks every time Mrs O’Neil”

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(Premium Meet And Greet) - Posted 2 years ago

“Good larger spaces and so close to terminal buildings wouldn’t park anywhere else”

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(Premium Fast Track) - Posted 2 years ago

“It's a great service and one less stress for me when travelling. It's bloody pricey though”

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(Premium Meet And Greet) - Posted 2 years ago

“Excellent service”

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(Premium Meet And Greet) - Posted 2 years ago

“very easy indeed”

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(Short Stay 1) - Posted 3 years ago

“We had no issues at all will use this parking again”

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(Long Stay) - Posted 3 years ago

“Great airport. Check-in to Departure Lounge 15 mins, disembarking plane to getting to car (Premium Meet and Greet) 30 mins. Fabulous.”

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(Premium Meet And Greet) - Posted 3 years ago

“Very good”

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(Premium Meet And Greet) - Posted 3 years ago

“Parked in short stay, ample parking spaces available on arrival, short accessible walk to terminal. Excellent price for the 2 week stay would definitely use again. Quick pa's through customs, wide choice of shops within airport, aspire lounge well worth it”

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(Short Stay 2) - Posted 3 years ago

“Firstly finding a parking space is a total nightmare took us over 1/2 hour need better organisation”

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(Long Stay) - Posted 3 years ago

“Good service Regular bus pick up taking you to front door of airport”

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(Long Stay) - Posted 3 years ago

“prices are a rip off they have doubled in price and it took me 25 mins to find a parking place”

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(Long Stay) - Posted 3 years ago

Newcastle Airport is rated 4.6 based on 26,543 reviews