Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,160 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service at Meet and Greet Offices”

Helpful Report

(Premium Meet And Greet) - Posted 3 years ago

“Easy to locate, secure and short walk to terminal. Ticket barrier system was quick and effective on departure.”

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(Short Stay 1) - Posted 3 years ago

“Had a slight problem getting out as I thought the barrier worked off vehicle recognition but the guy in the office said I should have picked up ticket when I entered. Apart from that it was good experience.”

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(Short Stay 2) - Posted 3 years ago

“Very convenient, just wish we had remembered where we had parked!!”

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(Long Stay) - Posted 3 years ago

“Short stay1 car park could do with some more disabled bays. Really struggled to find a bay let alone a disabled one. Also without fail the ANPR can NEVER recognise my personal registration number and I have to contact an operative which is very embarrassing when there is a queue of cars behind you. This has been happening for years now and really needs sorting out. Otherwise Newcastle airport parking is good.”

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(Short Stay 1) - Posted 3 years ago

“Easy too use”

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(Short Stay 2) - Posted 3 years ago

“Staff are extremely knowledgable and the parking system is so easy to use.”

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(Long Stay) - Posted 3 years ago

“Long queue on arrival and only one member of staff on desk. Return was fine.”

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(Premium Meet And Greet) - Posted 3 years ago

“Parking great . Procedure through airport great . Aspire lounge very poor .”

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(Short Stay 2) - Posted 3 years ago

“5 star .Friendly staff quick and efficient service.”

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(Premium Meet And Greet) - Posted 3 years ago

“We use short stay 2 car park and are very happy with the service just a short walk to terminal”

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(Short Stay 2) - Posted 3 years ago

“Always very efficient. Our flight was cancelled by BA so our pick up time had to be amended but this was done very smoothly”

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(Premium Meet And Greet) - Posted 3 years ago

“Very good service intended to use in June but to ,expensive”

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(Premium Meet And Greet) - Posted 3 years ago

“New meet and greet facility very good however the sign for the entry needs to be bigger to be seen easier”

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(Premium Meet And Greet) - Posted 3 years ago

“Barriers didn’t work on exit on Monday 16th May. Had to get out of my car and walk to the office in the rain because the operator wasn’t answering the call button on the machine. He said the machines were water logged and that I had to go back to my car and he would lift the barrier. I returned to my car but he didn’t lift the barrier. I had to get out of my car and walk ti the office a second time in the rain to ask him to lift the barrier. He didn’t apologise, he told me to go back to my car and he would lift the barrier. He eventually lifted the barrier. Zero customer service”

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(Long Stay) - Posted 3 years ago

“Very efficient. What would be really good is different colour long poles in each area so people can look for them when returning to collect car.”

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(Long Stay) - Posted 3 years ago

“No bother what’s so ever thank you”

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(Short Stay 1) - Posted 3 years ago

“Good local airport. Variety of flights.”

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(Short Stay 2) - Posted 3 years ago

“I had booked Short Stay1 parking for 3 days but then advised to use the Express pickup car park. I was concerned when my flight back was delayed by 90 mins that I would incur additional charges. This didn’t happen to my great relief. Thanks!”

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(Short Stay 1) - Posted 3 years ago

“Booked and pre-paid parking for long stay car park. On exiting, the barrier did not lift and I had to request assistance from parking attendant, who said it should not have happened.”

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(Long Stay) - Posted 3 years ago

Newcastle Airport is rated 4.6 based on 26,160 reviews