Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Costing around £30.00 for a little one and a half days parking this does not represent good value for money and that coupled with a sporadic bus service makes it cheaper and quicker for me to use a taxi in future”

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Posted 10 years ago

“Lots of the car parks blocked off although did not appear to be full. Insufficient buses to pick up result in waiting, automated ticket did not work had to go to Customer Services causing customers behind to reverse and caused delays.”

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Posted 10 years ago

“On arriving and collecting the car we did not see any courtesy buses and walked to and from terminal”

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Posted 10 years ago

“Buses were full at to walk to terminal”

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Posted 10 years ago

“As usual your number plate camera at the exit didn't recognise a private reg plate. On my previous visit I'd stopped and went into the office only to be told that the cameras could now recognise private plates, but this time, yet again I had to reverse into the laybye and get the ticket authorised. Not much fun when there's a couple of cars behind you !!!”

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Posted 10 years ago

“parked there 3 times this year and every time most of the car parks were either closed off or full signs displayed, drove around the open sections and couldn't find a space. ended up going in so called full sections and found a space easily. bus service is regular and pretty quick.”

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Posted 10 years ago

“Unfortunately the car had been scraped when we returned to Newcastle and no one had left details so our experience was not a happy one.”

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Posted 10 years ago

“Parking was dreadful, areas designated spaces available were not. Driving around looking for a free space left less time for arriving at the check in desk. On arrival back to Newcastle Airport, there was a horrendous queue building up as previous flights had also landed .A sign said to use both lanes, we were in B lane and A lane was moving faster because it then filtered into B lane and caused a huge Bottleneck. Surely it would make sense to have both lanes open into Immigrations area.”

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Posted 10 years ago

“I have used the parking facilities at Newcastle airport a few times now and have to say if a number for a bay and section was allocated before hand would be a lot more better as you just drive around looking for a space and pas s section that are showing as full but are empty and off limits. From issuing a parking space you will be able to find it with ease when returning from holidays as each time I end up wandering around looking for my car in the dark which isn't good. Also having car park stafff available in the car park it's self would be much appreciated.”

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Posted 10 years ago

“The main Aspire lounge is a reflection of the 1960's railway buffet; dingy,over crowded, poor fare and low standard facilities, unkempt and poorly maintained. I can't help feeling it was an after-thought; where do we put those exhausted travellers who have just run the gauntlet of the serpentine, in-your-face, duty-free turnpike? The long term car park shuttle bus did a good job of reminding you of the experience; a litter strewn floor. If Newcastle Airport is a reflection of the kind welcome international visitors can expect in the North East, bring back Hadrian.”

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Posted 10 years ago

“Walking path to Terminal was not clearly indicated. Price was excessive for a parking area without a properly tarmac'd surface.”

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Posted 10 years ago

“entry ok, easy to find parking place but exit was a different matter, toll both did no work on exit had to wait in line for 10 mins to exit the car park which was unacceptable after a 4 hr flight.”

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Posted 10 years ago

“Coming back from holiday on the 06/10/15 at 13 00hrs waited at bus stop for 20 mins before bus arrived noticed other car parks providers transport ie the old Bell air had been to pick passengers up three times while we were waiting .Cue when bus finally arrived was 30 couples long ?. Also unlike other companies your driver sat in his cab no help for old or persons with disabilities with baggage no asking were you needed dropping off. Had to push the stop button several times eventually driver had to back up to let us off. Noticed as previous occasion spare bus parked up at car park office not in use?. For the larges parking provider at Newcastle airport it should be far slicker operation in these day of increased competition.”

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Posted 10 years ago

“For a meet & greet service, I found nothing different to any other standard secured parking service. There was no 'meet' from anyone and certainly no 'greet ' as I had to go to the office to get my car, not as elsewhere when I had my car ready on getting through arrivals. I was very disappointed the second time I have used this service given the costs for it and given that the circumstances of my trip away were rather for a family tragedy. I would think twice about using the service again. There is also the need for a better reception if customers- mine was cold and matter of fact.”

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Posted 10 years ago

“car was easy to find ,free shuttle was quick, but would not accept my ticket when trying to exit ,asked me to pay £85 to let me out, had to go to office with the paper-work, luckily I had taken it all with me. not good at 3 a.m, with traffic backing up behind me.”

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Posted 10 years ago

“Excellent idea just need more staff”

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Posted 10 years ago

“Waited nearly 15 mins for bus, when I contacted the office by their phone, I got a very abrupt reply (twice). Drivers of buses were very polite and helpful, On return, went to barrier to get out and machine said I owed £101.00 (I had booked and paid in advance!!) Went into office and no apology or explanation from the staff member. All in all not the best experience I have had from NCP”

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Posted 10 years ago

“When I left my car at meet and greet there was no damage check carried out on my car, when I returned and picked car up I noticed a very small dent in the back panel I suspect caused by another car door, I reported this but recieved a letter stating that it did not happen while the car was in their care?”

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Posted 10 years ago

“Sadly we paid for meet and greet which we done last year and couldn't fault it. This year no body answering phone !they say ring 30mins before arrival.we got there to a que of cars abandoned !certainly no meet or greet !went looking for staff!then had to get all luggage out car and squeeze past other cars to get a case trolley !on return Neva left the little hut !gave us a ticket which didn't work !presses help button !no ansa had to get out car and go get another ticket! No meet or greet very disappointed”

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Posted 10 years ago

“Very Poor longstay carpark, lighting terrible ,signs, road surface and traffic hold ups as only one barrier was working this at 5am., poor show its about time they also did something with the tatty corridors leading to departure lounges, dirty and covered with advertising for Sunderland, I mean what a welcome,”

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Posted 10 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews