“New Day are experiencing technical difficulties again .
JOHN LEWIS have thrown their credit card base customers under a Bus !!
In my 50 years of using credit cards this consumer finance company are the worst ever
John Lewis have an Asian customer service centre that are totally useless.
R.I.P JP
RK”
“Worst migration to a new provider ever.. John Lewis should care surely? But this is only tarnishing the John Lewis brand. After this I’m less likely to buy from JL or Waitrose. Sorry but it’s not good enough.”
“Absolutely shocking , the app wont work , i cant get through to customer services to close the card down . I even resorted to writing to the ceo who has done nothing .
This company is beyond bad. I cant wait to finally get the card terminated . Looks like the ombudsman may have to do that”
“As a loyal john lewis customer for 20 plus years. I've had their credit card for the last 15 years and have always paid it off in full each month. Having tried to get through to new day which was a nightmare I decided to give up on the call. Decided to look up new day they are a complete JOKE and would not go any where near them I've had a lucky escape. Under these circumstances I will not be using john lewis in the future.what are john lewis thinking about ? they are going to loose a lot of custom I've got a HSBC credit card no rewards but will use that in the future. As I've never had a problem with them very good bank.”
“Just signed up for a new John Lewis Partnership card which Newday run on behalf of JL, replacing HSBC-run JL card. Currently trying to speak to someone at Newday, been hanging on for 36 mins. If this is representative of Newday's service levels (which other reviews suggest it probably is) then I'll be finding another card pretty sharpish. JLP reputation isn't going to be enhanced by this.”
“Check-out their Board of Directors, some are are bit ‘dodgy’. Although, claiming, they did not about the scandals, not me ‘guv’.
Have had a John Lewis Credit Card for nearly 20 years, I pay it off every month, obviously not a cash cow for New Day Credit Card. Now retired, tried to apply on-line, New Day wanted to know my gross monthly salary. I do not have gross monthly salary, you idiots.”
“Offered £250 credit limit on new John Lewis card to replace current one which offers £7,800. Some kind of sick joke! Talk about feeling devalued. After 37 years loyal service to John Lewis there is just no point in getting the new replacement card. Given the amount of money I spend with this company £250 is a pure insult. What a sad end to what was for me a very long and happy relationship, and for John Lewis a very profitable one. They just don`t care about their customers anymore.”
“Less than one star. Are JL serious about staying in business and keeping customers? Transfer process useless, trying to apply to transfer, they blocked my existing card. I AM NOT JOINING MI5, just transferring financial providers!!!!!! Useless, useless, useless. I am now considering ending relationship with John Lewis.
Lost my husband last year, got covid, cannot communicate with useless dr surgery either. 'We will not tolerate abuse' Why not? At the end of the day, if there are no patients or customers, how do these companies workers get their mortgages paid? I've said enough......... if I have to go private for medical, can I opt out of NI? Get a grip and look up work ethic.”
“I've had a John Lewis credit card (operated by HSBC) for about ten years, always paying off the full balance every month by direct debit. Last summer, as we were doing major alterations to the house, they increased my credit limit from £3k to £10k without question. I continued to pay off the full balance every month as before.
John Lewis are now ending their relationship with HSBC and offering a new card on the same terms with Newday. I applied online today, and my application was declined without reason. John Lewis' helpline didn't really want to know, and just referred me back to Newday. After reading other reviews, I realise that I've had a narrow escape.
The end of a long and happy relationship with JL. Shame.”
“Bought a cooker on AO 12 month intrest free first DD one month later before that could happen had a £5 transaction fee (as yet not explained) added to my newday account. Got a text to say they had not been paid set up the portal account and found there is a charge but no details as to what its for. Attempt to pay it and card wont process takes up to 72 hours. few days later I see the payment plus a new £12 charge for LATE payment. wasn't late you processed it 2 days after I made it!
Then i get a email tonight saying because iv broken the credit agreement there now going to charge me interest at 19.9% for the rest of the contract. i log in and attempt to pay the entire balance to avoid any such rubbish. only to be presented with a OOOPS something went wrong every time i try to make a payment same as when i tried to pay the £5 *fee*
This will lead me to never use AO again for any service and have all ready contacted them to close my account (which you can only do by phone) ill be calling new day in the morning but having looked at the reviews here i don't hold much hope.”
“They changed me interest on an 12 month interest fee plan. It was ok for 6 months then they changed me interest. This was for items on Ao. I've cancelled my account and will never use again”
“ABSOLUTE SCAM STAY AWAY
After applying and being accepted your encouraged to set up an online account. A code is given to do this.
IT WILL NOT WORK.
Your only option is to then ring them on a premium number to get it sorted. AFTER SPENDING 6 HOURS RINGING THEM ON THE GIVEN NUMBER. NO ONE ANSWERS.
I'm now complaining to the financial ombudsman as this has to be illegal.
MY CREDIT SCORE IS AFFECTED. YOURS WILL BE TOO.
BE WARNED STAY AWAY.”
“Awful company with no customer service. They even invent fake employees. I was awarded compensation by financial ombudsman because Newday lied to me repeatedly in order to add charges. They never once tried to resolve the matter and refused to discuss. And still not received the compensation they were ordered to pay for inventing employees, charges and for non communication. AWFUL”
