Next Reviews

Name: Next
Rating: 3.55

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of products”

Helpful Report

Posted 6 years ago

“They have such a variety of goods online and I send for them to be delivered to my local store which is on my way to work every weekday. They have no problem sending them back. Good sale prices.”

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Posted 6 years ago

“Good online presence but also ordered size in store when something wasn’t in stock”

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Posted 6 years ago

“Fast delivery to store time. Good quality items at a reasonable cost. Line was long to collect in store though, hence the reason that 5* was not awarded.”

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Posted 6 years ago

“Great value for money, friendly and very helpful staff.”

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Posted 6 years ago

“Good stuff, helpful and cheery. Good quality choice of clothing and range.”

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Posted 6 years ago

“Products arrive quickly and are as described. Clothes are particularly good as there is no variation in size with Next items so you know they will fit. If a problem crops up the Customer Services team are excellent.”

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Posted 6 years ago

“Very helpful when needed some help”

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Posted 6 years ago

“Not very busy. Good customer service.”

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Posted 6 years ago

“Great quality items every time and easy to find what I need. Staff are always very helpful and courteous in store and website is easy to use. Free delivery to store makes shopping the sales stress free. My only criticism is that too often items in the clearance section of the website are sold out when I go to add them to my basket.”

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Posted 6 years ago

“Very good and quick service............”

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Posted 6 years ago

“The way they had made me happy was by telling me when the parcel would arrive and the exact time and the vehicle they use makes it very easy to recognize that if it was a delivery or not.”

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Posted 6 years ago

“Costumer service is not the best”

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Posted 6 years ago

“got great deals on some of my purchases”

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Posted 6 years ago

“I purchased a lot of new clothes from Next, the clothes were very well made and value for money.”

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Posted 6 years ago

“I love shopping at Next! I've been a customer with them for about six and half years now. Over that time, they have greatly improved their in-store and online shopping and consistently given excellent customer service. Their available products are always changing and improving quality, so there is always something new to look at when shopping with them. I ordered a lovely Malvern Corner TV Unit to replace one that I bought from Argos three years ago. It was damaged while I was cleaning the house, it then fell apart! They no longer had that exact product, but I liked this one just as much. It is well made and so pleasing, I use it to put my new 50inc T.V”

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Posted 6 years ago

“Good customer service. Especia?ly at the till”

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Posted 6 years ago

“assistant was very helpful in choosing a new pair of boots for my daughter”

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Posted 6 years ago

“The staff in Costessey Store in Norwich were helpful, knowledgeable and their store was a pleasure to shop in. Excellent experience topped off by having a Costa Coffee located in the store!”

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Posted 6 years ago

“Had to wait in a que for 5 mins because just one person on the till, however when I did get served the staff were polite and well mannered.”

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Posted 6 years ago

Next is rated 3.6 based on 1,272 reviews