Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning I have beento the children floor midday yesterday. Their service was great. Specially who was at the till. I find Nithyarani was such a great lady. Very good manor. Thanks”

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Posted 7 years ago

“Fast delivery.”

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Posted 7 years ago

“very good and nice people”

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Posted 7 years ago

“Good range of products”

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Posted 7 years ago

“They have such a variety of goods online and I send for them to be delivered to my local store which is on my way to work every weekday. They have no problem sending them back. Good sale prices.”

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Posted 7 years ago

“Good online presence but also ordered size in store when something wasn’t in stock”

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Posted 7 years ago

“Fast delivery to store time. Good quality items at a reasonable cost. Line was long to collect in store though, hence the reason that 5* was not awarded.”

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Posted 7 years ago

“Great value for money, friendly and very helpful staff.”

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Posted 7 years ago

“Good stuff, helpful and cheery. Good quality choice of clothing and range.”

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Posted 7 years ago

“Products arrive quickly and are as described. Clothes are particularly good as there is no variation in size with Next items so you know they will fit. If a problem crops up the Customer Services team are excellent.”

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Posted 7 years ago

“Very helpful when needed some help”

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Posted 7 years ago

“Not very busy. Good customer service.”

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Posted 7 years ago

“Great quality items every time and easy to find what I need. Staff are always very helpful and courteous in store and website is easy to use. Free delivery to store makes shopping the sales stress free. My only criticism is that too often items in the clearance section of the website are sold out when I go to add them to my basket.”

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Posted 7 years ago

“Very good and quick service............”

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Posted 7 years ago

“The way they had made me happy was by telling me when the parcel would arrive and the exact time and the vehicle they use makes it very easy to recognize that if it was a delivery or not.”

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Posted 7 years ago

“Ansawed that question in the question.”

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Posted 7 years ago

“Costumer service is not the best”

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Posted 7 years ago

“I think all the clothes and jeans fit for me perfexly”

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Posted 7 years ago

“got great deals on some of my purchases”

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Posted 7 years ago

“I purchased a lot of new clothes from Next, the clothes were very well made and value for money.”

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Posted 7 years ago

Next is rated 3.5 based on 1,310 reviews