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Next Reviews

3.4 Rating 1,364 Reviews
62 %
of reviewers recommend Next
3.4
Based on 1,364 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat
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Next 2 star review on 4th July 2026
Anonymous
Next 1 star review on 8th March 2026
Christine Mitchell
Next 1 star review on 22nd September 2025
Kavya Reddy
Next 1 star review on 26th June 2025
Amara Arianna
Next 1 star review on 30th March 2025
Anonymous
Next 1 star review on 4th August 2024
Anonymous
Next 1 star review on 4th August 2024
Anonymous
42
Anonymous
Anonymous  // 01/01/2019
“Very good quality items”
Helpful Report
Posted 7 years ago
“easy to use service”
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Posted 7 years ago
“Petite lines not available in all colours offered in standard sizes . Worth paying the delivery for a year .”
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Posted 7 years ago
“Good that they have free shipping over 35€..”
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Posted 7 years ago
“Ordered item on 9th Nov 2019,delivered 14th jan 2019.”
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Posted 7 years ago
“Great service from this company. Excellent communication, and prompt delivery, with fab quality products.”
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Posted 7 years ago
“I ordered some curtains which eventually arrived. The curtains were not very well made so I contacted customer services. The returns service was excellent and my money Was refunded within five days, could not have been better”
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Posted 7 years ago
“They delivered two items I ordered recently in very good time.”
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Posted 8 years ago
“Good quality”
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Posted 8 years ago
“Ordered my son a pair of the Nike Manoa boots for school next day arrival in store box came a little battered no affect to the shoes quality is amazing my son loves them. Only thing I will say is that I had to buy two pairs due to no half sizes and only have them online next should have a system where you can still request a product to try on instore on that note refund was quick.”
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Posted 8 years ago
“Very helpful staff. Bought from an out of area Next Clearance store which had no changing room. Advised me that I could still return to my standard Next store.”
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Posted 8 years ago
“Good customer service”
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Posted 8 years ago
“I order multiple items from this shop, mostly online, delivery and returns service is excellent.”
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Posted 8 years ago
“Able to use student discount, this small amount does add up in the long run. Customer service was great and non bias towards me with being a mature student.”
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Posted 8 years ago
“Next deliver to Spain and they provide long-lasting good value clothes for the whole family. I was very pleased with a selection of comfy but fashion-conscious underwear for my son and a thick good-quality grandad T shirt for my husband.”
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Posted 8 years ago
“Love the clothes and enjoy the shopping experience.”
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Posted 8 years ago
“Excellent choice of delivery options and easy returns.”
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Posted 8 years ago
“Great customer service - pulled out all the stops to ensure my order was fulfilled correctly and in a good time. Good job Hounslow Branch.”
Helpful Report
Posted 8 years ago
“Good products. Always good value”
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Posted 8 years ago
“Good selection of ladies tops”
Helpful Report
Posted 8 years ago
Next is rated 3.4 based on 1,364 reviews