Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,329 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality items”

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Posted 6 years ago

“easy to use service”

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Posted 6 years ago

“Petite lines not available in all colours offered in standard sizes . Worth paying the delivery for a year .”

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Posted 6 years ago

“Good that they have free shipping over 35€..”

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Posted 6 years ago

“Ordered item on 9th Nov 2019,delivered 14th jan 2019.”

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Posted 6 years ago

“Great service from this company. Excellent communication, and prompt delivery, with fab quality products.”

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Posted 6 years ago

“I ordered some curtains which eventually arrived. The curtains were not very well made so I contacted customer services. The returns service was excellent and my money Was refunded within five days, could not have been better”

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Posted 6 years ago

“They delivered two items I ordered recently in very good time.”

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Posted 7 years ago

“Good quality”

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Posted 7 years ago

“Ordered my son a pair of the Nike Manoa boots for school next day arrival in store box came a little battered no affect to the shoes quality is amazing my son loves them. Only thing I will say is that I had to buy two pairs due to no half sizes and only have them online next should have a system where you can still request a product to try on instore on that note refund was quick.”

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Posted 7 years ago

“Very helpful staff. Bought from an out of area Next Clearance store which had no changing room. Advised me that I could still return to my standard Next store.”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“I order multiple items from this shop, mostly online, delivery and returns service is excellent.”

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Posted 7 years ago

“Able to use student discount, this small amount does add up in the long run. Customer service was great and non bias towards me with being a mature student.”

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Posted 7 years ago

“Next deliver to Spain and they provide long-lasting good value clothes for the whole family. I was very pleased with a selection of comfy but fashion-conscious underwear for my son and a thick good-quality grandad T shirt for my husband.”

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Posted 7 years ago

“Love the clothes and enjoy the shopping experience.”

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Posted 7 years ago

“Excellent choice of delivery options and easy returns.”

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Posted 7 years ago

“Great customer service - pulled out all the stops to ensure my order was fulfilled correctly and in a good time. Good job Hounslow Branch.”

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Posted 7 years ago

“Good products. Always good value”

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Posted 7 years ago

“Good selection of ladies tops”

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Posted 7 years ago

Next is rated 3.5 based on 1,329 reviews