Next Reviews

Name: Next
Rating: 3.55

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered two items I ordered recently in very good time.”

Helpful Report

Posted 5 years ago

“Good quality”

Helpful Report

Posted 5 years ago

“Ordered my son a pair of the Nike Manoa boots for school next day arrival in store box came a little battered no affect to the shoes quality is amazing my son loves them. Only thing I will say is that I had to buy two pairs due to no half sizes and only have them online next should have a system where you can still request a product to try on instore on that note refund was quick.”

Helpful Report

Posted 5 years ago

“Very helpful staff. Bought from an out of area Next Clearance store which had no changing room. Advised me that I could still return to my standard Next store.”

Helpful Report

Posted 5 years ago

“Good customer service”

Helpful Report

Posted 5 years ago

“I order multiple items from this shop, mostly online, delivery and returns service is excellent.”

Helpful Report

Posted 5 years ago

“Able to use student discount, this small amount does add up in the long run. Customer service was great and non bias towards me with being a mature student.”

Helpful Report

Posted 6 years ago

“Next deliver to Spain and they provide long-lasting good value clothes for the whole family. I was very pleased with a selection of comfy but fashion-conscious underwear for my son and a thick good-quality grandad T shirt for my husband.”

Helpful Report

Posted 6 years ago

“Love the clothes and enjoy the shopping experience.”

Helpful Report

Posted 6 years ago

“Excellent choice of delivery options and easy returns.”

Helpful Report

Posted 6 years ago

“Great customer service - pulled out all the stops to ensure my order was fulfilled correctly and in a good time. Good job Hounslow Branch.”

Helpful Report

Posted 6 years ago

“Good products. Always good value”

Helpful Report

Posted 6 years ago

“Good selection of ladies tops”

Helpful Report

Posted 6 years ago

“Lovely friendly staff, very helpful as I had my hands full with two young children whilst looking for a Mothers Day gift. Very nice range of homeward & accessories. I will be heading back shortly after spotting a very nice dining set!”

Helpful Report

Posted 6 years ago

“Ok service and quality of products is good too”

Helpful Report

Posted 6 years ago

“Easy to use site. Kept informed of order progress”

Helpful Report

Posted 6 years ago

“Generally really good for clothes and home. Sometimes I think they should concentrate on less clothes but better more relevant styles. Some of it is so generic it’s hard to know what audience they are targetting.”

Helpful Report

Posted 6 years ago

“Good morning I have beento the children floor midday yesterday. Their service was great. Specially who was at the till. I find Nithyarani was such a great lady. Very good manor. Thanks”

Helpful Report

Posted 6 years ago

“Fast delivery.”

Helpful Report

Posted 6 years ago

“very good and nice people”

Helpful Report

Posted 6 years ago

Next is rated 3.6 based on 1,272 reviews