Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service for online purchasing with store collection is spot on, speedy and efficient. As are returns if required. They never keep you waiting long. Top Service”

Helpful Report

Posted 7 years ago

“Easy and good customer service.”

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Posted 7 years ago

“Happy for the next day delivery option on orders upto midnight”

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Posted 7 years ago

“They always let you know online what is in stock or when there is a delay. You can order online and collect instore or pay £20 for an annual fee to have Next unlimited and order items to be delivered to your home or workplace as long as your order is for at least £10 per each time that you order. Most items can be delivered next day too.”

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Posted 7 years ago

“Always good quality when goods arrive and on time”

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Posted 7 years ago

“Very pleasant staff who go the extra mile to ensure you are happy and buying the correct size”

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Posted 7 years ago

“good quality and service”

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Posted 7 years ago

“Brilliant”

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Posted 7 years ago

“Good customer service.”

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Posted 7 years ago

“Next at Yas Mall has a wide variety of stunning clothes ranging from casual to formal with feminine fitting garments that show off a woman's best features in style. My favourite pink jacket makes me feel good at the start of a work day and colleagues always compliment me when I am wearing Next matching trousers. I feel good wearing Next! Next shop on the cards soon!!”

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Posted 7 years ago

“Awsomwe and cool .....”

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Posted 7 years ago

“It would be 5 plus as the two pair of shoes i purchased are brilliant and i am very very happy with my purchases and always am when i buy from NEXT”

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Posted 7 years ago

“Good clothing quality, good customer service = happy customer.”

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Posted 7 years ago

“Has a huge selection of clothing goods. I was searching for the perfect shirt for a charity event in going to and NEXT had what I was looking for for a great price.”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Was really happy with the shopping online and was nice to be able to return items straight away”

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Posted 7 years ago

“Great range of clothing, both menswear and women. Nice, friendly staff and great prices for good quality products.”

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Posted 7 years ago

“Next day delivered”

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Posted 7 years ago

“Prompt service”

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Posted 7 years ago

“Always have really good quality clothing.”

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Posted 7 years ago

Next is rated 3.5 based on 1,311 reviews