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Next Reviews

3.4 Rating 1,364 Reviews
62 %
of reviewers recommend Next
3.4
Based on 1,364 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat
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Next 2 star review on 4th July 2026
Anonymous
Next 1 star review on 8th March 2026
Christine Mitchell
Next 1 star review on 22nd September 2025
Kavya Reddy
Next 1 star review on 26th June 2025
Amara Arianna
Next 1 star review on 30th March 2025
Anonymous
Next 1 star review on 4th August 2024
Anonymous
Next 1 star review on 4th August 2024
Anonymous
42
Anonymous
Anonymous  // 01/01/2019
“they had very good staff”
Helpful Report
Posted 8 years ago
“Perfect service online, in store and messages to keep you up to date with orders and everything. What more can you ask for when shopping customer service is brilliant and will always shop with Next one of my favourite stores.”
Helpful Report
Posted 8 years ago
“Easy returns and customer service in store excellant”
Helpful Report
Posted 8 years ago
“Good quality products”
Helpful Report
Posted 8 years ago
“Lovely iteam”
Helpful Report
Posted 8 years ago
“Loved getting my little boys Christmas clothes Thank you”
Helpful Report
Posted 8 years ago
“Order details item pick up from shop customer service excellent”
Helpful Report
Posted 8 years ago
“Great purchase, top/jumper came within time arranged. Good size, and same colour as seen.”
Helpful Report
Posted 8 years ago
“Given 5 because the staff in my local store are helpfull and give the best customer service,however lately online awfull got email telling me order is there to be collected as i was in queue to pick it up got email telling me delayed,it was not there got home email order in store then another 2 mins later telling me delayed happened to me twice now”
Helpful Report
Posted 8 years ago
“Large range of goods what suit exactly to me. Loyal payment programme”
Helpful Report
Posted 8 years ago
“Always have a good selection of clothing for women, be it fashion or classic. The quality is extremely good. I like their customer service also. A good all round home and clothing store.”
Helpful Report
Posted 8 years ago
“Quick delivery and excellent customer service.”
Helpful Report
Posted 8 years ago
“Quick delivery and if you need to return no hassel”
Helpful Report
Posted 8 years ago
“Great choice of clothes. Polite and good service in store.”
Helpful Report
Posted 8 years ago
“Next has excellent customer service, very professional. I would like to mention the staff in Next Kingston, very friendly and helpful! Also, Next has amazing leather shoes for good price. Well done!”
Helpful Report
Posted 8 years ago
“very good service , variety , colour combination and competitive price”
Helpful Report
Posted 8 years ago
“it has such an easy and clear web site in addition to a good eturn policy and shipping all over the world,i love it!!”
Helpful Report
Posted 8 years ago
“next day delivery is brilliant for me as i am disabled”
Helpful Report
Posted 8 years ago
“Purchased many items online brilliant service and delivery always estimated correctly”
Helpful Report
Posted 8 years ago
“Friendly helpful staff. Always apologise if you have been waiting for along time to pay. on-line collection - excellent service and also if you are returning anything. This is all in one place. Quality of clothes is great - my favourite place to shop.”
Helpful Report
Posted 8 years ago
Next is rated 3.4 based on 1,364 reviews