Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Delivered to store and picked up with no problems”

Helpful Report

Posted 7 years ago

“Assistant helpful and apologetic for keeping me waiting”

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Posted 7 years ago

“The service from the assistant was excellent.Friendly, Knowledgeable,Helpful without being pushy”

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Posted 7 years ago

“Great selection of Mens cloths, Shirts and Suits are really well tailored and a good fit generally.”

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Posted 7 years ago

“Items arrive very quickly to store, collection was quick and easy and the bonus of free store delivery is brilliant”

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Posted 7 years ago

“Great service!!! Very good items in the store”

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Posted 7 years ago

“The next day service is so efficient and prompt. Clothing is great quality and reasonably priced 3”

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Posted 7 years ago

“Always deliver when they say, if there is a delay in getting your item, they let you know in plenty of time so that you may make another choice if required urgently. 1st class products.”

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Posted 7 years ago

“Very helpful and informative next day delivery”

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Posted 7 years ago

“After ordering online the time it takes for the items to get to store is very good the staff are very efficient even on returned items thankyou”

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Posted 7 years ago

“I do have to shop in any other shop you have all I need”

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Posted 7 years ago

“good choice of products, good quality.”

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Posted 7 years ago

“Got upto 70% black friday sale ..”

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Posted 7 years ago

“they had very good staff”

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Posted 7 years ago

“Perfect service online, in store and messages to keep you up to date with orders and everything. What more can you ask for when shopping customer service is brilliant and will always shop with Next one of my favourite stores.”

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Posted 7 years ago

“Easy returns and customer service in store excellant”

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Posted 7 years ago

“Good quality products”

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Posted 7 years ago

“Lovely iteam”

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Posted 7 years ago

“Loved getting my little boys Christmas clothes Thank you”

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Posted 7 years ago

“Order details item pick up from shop customer service excellent”

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Posted 7 years ago

Next is rated 3.5 based on 1,311 reviews