Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily found things what i was looking for. Customers service nice and friendly”

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Posted 7 years ago

“Everything I have had from the Next online service has been delivered when they said it would. Great choice of stuff, very good quality and collection from store is free. Brilliant!”

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Posted 7 years ago

“Their bedding and bathroom towels are second to none. Excellent quality and great prices. I have always had a great service at their Crawley branch.”

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Posted 7 years ago

“Excellent product delivered on time. What more could I ask for.”

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Posted 7 years ago

“excellent customer service, no hassle with returns , everythink i buy from there i good quality”

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Posted 7 years ago

“Next always have friendly, helpful staff in store. The website is easy to use. Good information about order status.”

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Posted 7 years ago

“I shop regularly at NEXT, and it is their customer service in particular that makes me happy to continue doing so. I've had to return items bought for me that weren't quite my style, and they are always happy to exchange - even when it's been some time since purchase. They also cater for a wide range of sizes, including mine, which can make clothes shopping difficult sometimes. Great range and well-price too.”

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Posted 7 years ago

“Always helpful staff, easy to order and return deliveries, great long lasting good quality products, excellent sales.”

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Posted 7 years ago

“I have been dealing with a senior customers services person named Jit I want to say how much I regard his polite and extremely helpful manner he sorted a very stressful situation for me regarding a toddler .bedding set after speaking to several people in my local store all of which could not help me he sorted this out and got it delivered to me in time for Christmas which will make my little granddaughter very happy . I have phoned Jit to thank him personally but hope he gets some recognition from his superiors as he deserves too well done what fantastic customer service . Thanks again Jit.”

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Posted 7 years ago

“Ordered goods to be picked up at their local store. This arrived almost a week early. It was well packed and good quality”

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Posted 7 years ago

“Good quality, great fit, stylish and good value.”

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Posted 7 years ago

“Again quality products received at a reasonable price and received when expected”

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Posted 7 years ago

“Visited Next in Carmarthen to purchase. The assistant was very helpful”

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Posted 7 years ago

“I recently purchased an item of clothing from this retailer and found their website very clear and inviting. I was impressed by free collection from a business address in my nearby town which offers free returns aswell. Very happy all round.”

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Posted 7 years ago

“I love instore delivery which is free and quibble free returns which are also free in store. I love the quality and variety that next has.”

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Posted 7 years ago

“Very very good quick delivery & returns service , their couriers are great , would highly recommend .”

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Posted 7 years ago

“Great customer service! !”

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Posted 7 years ago

“The service and customer care is obe to known”

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Posted 7 years ago

“I had to wait a bit while everything arrived, but the quality is very good and the sizing always right. My favourite place to buy quality clothes for the full family.”

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Posted 7 years ago

“I went into our local Next, and was helped by a very interested young lady who was well attired and friendly. She was extremely efficient in finding the article in question and I shall definately consider going to that branch again.”

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Posted 7 years ago

Next is rated 3.5 based on 1,311 reviews