Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half price sale boxing day!”

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Posted 7 years ago

“Bought Christmas gift and arrived 2 days later brilliant”

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Posted 7 years ago

“I love the quality of product and service at next, always recommend them to friends and family”

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Posted 7 years ago

“Easy to use website”

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Posted 7 years ago

“Prompt delivery. Product right first time at competitive price.”

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Posted 7 years ago

“absolutely great service would recommend everybody”

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Posted 7 years ago

“efficient and easy to deal with hassle free and quick delivery”

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Posted 7 years ago

“Very easy website to navigate. Speedy delivery too...”

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Posted 7 years ago

“Good clothes, consistent sizing”

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Posted 7 years ago

“I am currently in Greece and found it difficult to get some items I needed as I did not like the style of local items, slippers and dressing gowns. I went online ordered as normal and got items shipped to Greece, I spent €51, got free delivery, which was by DHL and goods arrived in 4 working days, delivered to the village and met driver after a phone call......excellent service if you need something from home.”

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Posted 7 years ago

“Good staff. Clean and well stocked premises. Nice festive feel as befitting the season. Good stock range - I also collected an online order that day with no problems.”

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Posted 7 years ago

“Great choice of goods, good quality.”

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Posted 7 years ago

“first time buyer at next and i can see why its a popular shop. you can tell the difference between the winter jackets that next sell compared to the quality of a similar jacket at h and m. Pay more at next but you do notice the difference in quality.”

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Posted 7 years ago

“I ordered a wallet, dressing gown and slippers for Christmas, all arrived in plenty of time and we're good quality”

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Posted 7 years ago

“Wonderful products, great prices and a fabulous delivery service!”

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Posted 7 years ago

“I love shopping with Next online. Their website is easy to use. I also use their app (on android) and love that too. Option to pay an annual fee for unlimited service (includes free delivery and first look at upcoming sales). Customer service is fantastic, no nonsense. Delivery is quick and simple. My whole shopping experience far surpasses going into the store.”

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Posted 7 years ago

“We purchased 2 items of clothing online. The first was ill-fitting for the size and the second a perfect fit. Returning the first item via their shop was quick and simple and the refund back in my next account in hours, Great service especially compared with their competitors. Top Marks!”

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Posted 7 years ago

“Excellent service. Love the shop especially at Christmas time!!”

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Posted 7 years ago

“Easy experience. No queues. Left alone to browse and try”

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Posted 7 years ago

“I ordered a sweater it only took two days to come. Excellent service.”

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Posted 7 years ago

Next is rated 3.5 based on 1,310 reviews