Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next home is my favourite place, can be a little pricey but I just love the quality and I am always receiving compliments on my lighting. The next account is a great way to order lots of styles and sizes and not have to worry about paying upfront”

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Posted 7 years ago

“All very good”

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Posted 7 years ago

“Amazing quick service”

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Posted 7 years ago

“great customer service”

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Posted 7 years ago

“They were very helpful and informative and went out of their way to make sure I bought the right products for me.”

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Posted 7 years ago

“Fast delivery, easy to order and get it.”

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Posted 7 years ago

“I buy all my clothes from Next. The quality is excellent and price is reasonable. I look forward to each season and the sales. Online service is great offering next day collection or delivery.”

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Posted 7 years ago

“very quick delivery and excellent customer service”

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Posted 7 years ago

“Next day delivery and specific time slots, so no waiting in all day.”

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Posted 7 years ago

“Fast delivery service. good quality clothing that fits true to size.”

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Posted 7 years ago

“Quality product and fast delivery”

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Posted 7 years ago

“The service was great and the staff were well presented and cheerful:) The clothes I bought were just what I was after.”

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Posted 7 years ago

“Delivery of all items came quickly”

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Posted 7 years ago

“Good service in store.”

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Posted 7 years ago

“I like NEXT due to the fact that their web pages are easy to navigate, the clothes are of good quality, prices to suit everyone. The speed from order to front door is exceptional service. In store staff are pleasent and experienced when you ask them a question. Nothing appears to be too much trouble whether it be on line, or in the store NEXT offer a fantastic service.”

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Posted 7 years ago

“Ordering on line was quick and easy. I ordered more than I needed, returning the goods and refunding me was simple and easy too.”

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Posted 7 years ago

“Plenty of choice, great fitting jeans, easy to order & fast delivery. Also easy to return items.”

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Posted 7 years ago

“Purchased black bootcut jeans, the most comfortable jeans ever from the Next website which was really easy to use and collected them from the shop. Not many places selling bootcut jeans so I was delighted. All staff were really helpful at Greenford Westway. The best Next shop around.”

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Posted 7 years ago

“Very easy online ordering, great comm's, very fast”

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Posted 7 years ago

“Customer service are always available, very helpful. The sizes are always available to.”

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Posted 7 years ago

Next is rated 3.5 based on 1,310 reviews