Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an end of line ceiling light from the Kilmarnock store and the ladies on the till could not have been more helpful. Very kind and seemed genuinely interested in us. Good job Next team Kilmarnock.”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Helpful staff and excellent service at all times.”

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Posted 7 years ago

“Great service.. beautiful clothes and great quality and affordable prices.”

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Posted 7 years ago

“Bought two bandeau swimsuits and the best I have ever found I bought the Orange sparkle texture £32 my favourite and the black flowered swimsuit £22 both fit true to size noe looking at the Blue Coral Ptint Bandeau swimsuit £24 I cannot fault NEXT for their great style & fit”

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Posted 7 years ago

“Good customer service and love their products!”

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Posted 7 years ago

“Very happy always deliver ontime never any issues with them”

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Posted 7 years ago

“Recently made a couple of purchases from Next in Oldham at Spindles. Good service. Tops purchased. Lovely styles and reasonable price”

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Posted 7 years ago

“Good quality and on time no charge for store collection”

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Posted 7 years ago

“Always have quick delivery and products I want in stock.”

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Posted 7 years ago

“Great customer service when speaking on the phone.”

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Posted 7 years ago

“Ordered online for grandsons birthday.Kept me informed on order and picked up from local store two days later.Excellent service.”

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Posted 7 years ago

“Very nice clothes and always nice staff”

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Posted 7 years ago

“The curtains I ordered were exactly what I wanted as was the design and colour, and they were delivered when they were supposed to be. They drape beautifully and give my living room the look I wanted.”

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Posted 7 years ago

“Clothing fit perfectly true to size and fast delivery”

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Posted 7 years ago

“Had what I was looking for to give as a present.”

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Posted 7 years ago

“Staff are always approachable. Very helpful and excellent service at all times. Profucts are always great quality.”

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Posted 7 years ago

“Easy to order, collections easy from shop, returns very straight forward and keep you in touch with orders/returns very well”

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Posted 7 years ago

“I love NEXT, I just feel the quality of the clothing for the price cannot be beaten,”

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Posted 7 years ago

“Really good customer service orders always arrive on time and choice of products is excellent.”

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Posted 7 years ago

Next is rated 3.5 based on 1,310 reviews