Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast efficient service”

Helpful Report

Posted 7 years ago

“I bought a dress on line they kept me in touch on the delivery then sent me a text to say what time it would arrive .lam very happy with my purchase,and cannot wait to wear it for my holidays .”

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Posted 7 years ago

“Next have amazing costumer service. Helped me choose a whole new outfit.”

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Posted 7 years ago

“Always happy to help, easy to purchase from and return items. Lots of email to confirm everything.”

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Posted 7 years ago

“Fast and efficient delivery,good communication,fast refunds.”

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Posted 7 years ago

“Brill service like always”

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Posted 7 years ago

“Nothingalways friendly and very helpful staff - Fraddon branch.”

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Posted 7 years ago

“Fast n free delivery and good quality trousers!”

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Posted 7 years ago

“Brilliant customer services immediate refunds for items or orders went wrong compensation gifts for their errors”

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Posted 7 years ago

“Exceptional choice and delivered on the promised date.”

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Posted 7 years ago

“Lovely, good quality items. I'm a frequent buyer from the shop and online for all the family. Highly recommended.”

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Posted 7 years ago

“Very cooperative and helpfull staff”

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Posted 7 years ago

“Excellent customer service, quick delivery and good quality of items.”

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Posted 7 years ago

“Pleased as needed order another size it arrived quicker than expected .”

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Posted 7 years ago

“made an order and got delivery the next day without picking next day option”

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Posted 7 years ago

“The images of the clothes and other item were very clear, so was the description. Very fast delivery too.”

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Posted 7 years ago

“Super fast. Great returns option.”

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Posted 7 years ago

“Excellent quick delivery and handled returns with great efficiency”

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Posted 7 years ago

“Next day delivery, excellent items”

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Posted 7 years ago

“Really good quality clothing. Find it hard to get nice boYs clothing without spending a fortune. But next is always something nice.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,310 reviews