Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,310 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from the HOME team. Some issues with delivery of furniture with some items missing. However communication was maintained via telephone and email and everything sorted out to my satisfaction. Whilst errors are frustrating this is lessened considerably when sorted out in such a timely and professional manner. Thank you”

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Posted 7 years ago

“I bought some Black Sporty Double Strap Leather Shoes for my 5 year old son. He wore them one day for school and on the second day complained that they were very painful before we left for school thankfully. I inspected his ankle area and they were badly bruised and swollen on both legs. The tongue on the shoes is thick and very rigid so the pressure must have caused it. I contacted the customer service team and explained my situation and sent photographs to show the extent that my son had suffered. They handled my complaint very proffesionally and I was made to feel like they were taking the matter seriously as I didn't want any other children to experience the same problem we did. Overall very happy with the service.”

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Posted 7 years ago

“The Staff are always Friendly and Helpful and the Qualty of Clothes is Excellent!”

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Posted 7 years ago

“Good quality clothes, friendly, helpful staff”

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Posted 7 years ago

“I was very happy with my purchases and service i received”

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Posted 7 years ago

“Quick delivery of the exact product I paid for. Well packaged.”

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Posted 7 years ago

“Great website with clear images and details about the products. Delivery from UK to Sweden the next day. Next have a good idea about how their collections match and the clothes work together well.”

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Posted 7 years ago

“purchased dressing table - josephine range and cant complain about anything, simple the great range.”

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Posted 7 years ago

“Excellent products clothing as well as household”

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Posted 7 years ago

“Good quality items. They did not charge extra p&p when order is in multiple deliveries.”

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Posted 7 years ago

“Great service and prompt considering it was around Christmas time.”

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Posted 7 years ago

“just had glass and oak dining table delivered, delivery he couldn't be more helpful, table was easy to put together and looks fab in my dining room”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Great everyday shirts”

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Posted 7 years ago

“Always good service,high quality and easy to find what you need it for just browsing!”

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Posted 7 years ago

“Great delivery service to the shop”

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Posted 7 years ago

“Good price for sportwear, great customer service from the Kidderminster branch”

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Posted 7 years ago

“delivery is very fast and packed very well, excellent service”

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Posted 7 years ago

“Good quality clothes with next day delivery to a local shop for online orders - perfect!”

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Posted 7 years ago

“I always receive great quality goods. Will be shopping here again.”

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Posted 7 years ago

Next is rated 3.5 based on 1,310 reviews