Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought a pair of trousers on Wednesday 15/09/21 at Castle Point, Bournemouth. We waited in all day Thursday and Friday but no parcel arrived. It is now Saturday and we are still waiting. This is not acceptable.”

Helpful Report

Posted 3 years ago

“On Next website it says: If you wish to return your parcel by post, please call 0333 777 4574 and have your Selfserve number ready. We will send you a pre-paid returns label. Be CAREFULL the returns are NOT FREE, the will deduct £2 from your refund!!! They are MISLEADING customers!!!”

Helpful Report

Posted 4 years ago

“Liz in Plymouth marsh mills,fitted wardrobe furnishings had a wonderful telephone manor and efficient when making my appointment.”

Helpful Report

Posted 4 years ago

“Very poor delivery service,paid for next day delivery,come after one week,and the top off that in wrong place,very disappointed”

Helpful Report

Posted 4 years ago

“Went to Next Merry Hill. Staff member Vicki was amazing . Ordered the women’s shirts I wanted and arranged to be delivered to my home. Went to a lot of trouble to help me”

Helpful Report

Posted 4 years ago

“I bought a pair of petite jeans online. I have only wore them once. I don't know if its the shape/cut of the jeans but they are fraying at the back. I wanted to purchase another pair and thought since I'm in Glasgow I will pop into the store and get some advice on the different style of jeans BAD MISTAKE..... When I approached a sales assistant we both had masks on space between us and when I asked for help she took 2 steps back and as i tried to explain what I was looking for she kept interrupting me. I finally told her to forget it and walk out the store she was not professional at all. I will not be back in that store.”

Helpful Report

Posted 4 years ago

“Quick delivery to store, reminder to collect easy returns”

Helpful Report

Posted 4 years ago

“Ordered some items online and realized that I used a wrong address. Contacted next within 10 minutes asking to cancel the order. Was assured that the order was cancelled. In 3 days they delivered the good to a wrong address and charged me. Has been two weeks, still cannot get the money back from them. Customer services are useless. Chat always disconnects, when customer services promise something to you they do not actually do it.”

Helpful Report

Posted 4 years ago

“Made an order online. Went to Fort shop in Birmingham and service was excellent service very efficient and friendly staff”

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Posted 4 years ago

“Yes Next was amazing after 2 weeks of shopping I found a dress at Next on line Not sure about the lipsy sizes I ordered a 18 , knowing sometimes the shop sizes are not always correct Love the dress 👗 looked so perfect for the wedding reckons the dress the martial was beautiful”

Helpful Report

Posted 4 years ago

“Poor, looked as if I had purchased it years ago.after1 week, £1500 , bad back ,stiff neck and shoulders and 2 visits to a chiro I gave in and sold it on. The only good thing I can say is their delivery men were spot on and delivered good service.”

Helpful Report

Posted 4 years ago

“Ordered a “Radcliffe” classic door mat from Next… It arrived… and it’s broken. The rubber is ripped and generally in very poor condition.”

Helpful Report

Posted 4 years ago

“Bought the Hampton bedroom furniture chalk white which is good quaity but not cheap on the pretext of buying the bed to match a was not in stock at the time, it vanished from your web site and newest brouchure ! now after talking to sales staff in the shop who informed me while still selling the furniture stopped selling the bed with no warning! So left with £2000.00 of new (less than a year old) bedroom furniture that will not match anybed properly which was the intention !”

Helpful Report

Posted 4 years ago

“Outstanding in-store service from the 'girls' downstairs in womenswear - BRIDGEND store. Always helpful and friendly. Makes shopping far more pleasurable- many thanks!"”

Helpful Report

Posted 4 years ago

“FIVE STARS! Outstanding customer service. Purchased a corner sofa online during lockdown. When it arrived I wasn't happy. They have offered to collect and give a full refund. Very happy indeed. Thank you”

Helpful Report

Posted 4 years ago

“Shopped at Next for many years very successfully in terms of household merchandise. Not so impressed with casual ladies wear anymore but at least they are still trading! Love kids wear. Do not like their website one bit. Often difficult to log in and slow to respond at best of times. Much trouble logging in to make payments too. Often says try later...cant be reached at moment. Dont have deliveries any more. Clothes were coming creased, on a couple of occasions fit for the bin they were so poorly packed. Other goods broken. Complaints did, however, get apologies at least. Overall not the same company they once were in my opinion. Pricing actually quite fair mostly I think.”

Helpful Report

Posted 4 years ago

“Bought several tops online. First package, I did not open. The garment was thrown unfolded in and crumpled and the plastic bag had only one edge sellotaped. It stank of stale perfume...awful! I wondered how it ever got checked and passed for re-sale. All other tops, despite being the same size, were either too tight or too large. Very disappointed in the sizing and quality. Moreover, I was disgusted with the smelly one. They’ve become sloppy and complacent, I feel. I was a regular Next shopper. This order has made me hesitate about ever using them again”

Helpful Report

Posted 4 years ago

“I got dress it was too tight so returned they got me next size next day delivery that wasn’t much difference so I returned it with the receipt for the first as they only gave me one receipt the assistant kept ask for receipt for second size which I could not give as they only gave receipt for first she said rudely did I ask for one ?? I replied not up to customer to do your job she really upset me so rude I’d never go back again after the way I was treated at deepdale retail store Preston no customer service and way she said put your card in to get refund was disgusting I’m very annoyed”

Helpful Report

Posted 4 years ago

“Variety of garments for every one. Has a very good collection of dresses. Staff behavior is very soft. Next Shop Cheetham hill Manchester”

Helpful Report

Posted 4 years ago

“We have had our next corner sofa and snuggle chair for around 2 years. They look much older. We asked for a technician to come out to have a look which he did. He said the cushions were beyond the point of being able to be re-shaped due to the cheap material used to fill them. This is despite us plumping and turning them daily. The material is also worn and frayed in many places and the frames have creaked from new. Next’s response implied it is our fault and referred us to the care guide! They also offered to sell us replacement cushions! I found this extremely patronising. We had our last sofa (not Next) for over 15 years. I doubt these will make it to 3. I will never buy any Next furniture again, the quality is terrible”

Helpful Report

Posted 4 years ago

Next is rated 3.5 based on 1,315 reviews