Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,325 Reviews

63 %

of reviewers recommend Next

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Metrics

3.5

Based on 1,325 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice and quality”

Helpful Report

Posted 4 years ago

“Terrible customer service. The delivery service is completely inflexible. Horrible delivery workers. They wore NEXT signed jackets and drove a NEXT van but NEXT deny that they work for them. They turned up and refused to put the furniture in the allocated room, which their website clearly states .., the will. They then went and got in their van and went to sleep for 35 minutes in front of our house... also blocking our neighbours drive. Horrible unprofessional, rude people. On top of that.... we opened the first box and the draw was broken🤯. After ringing a load of numbers we were fobbed off with a new delivery date for 2 weeks time. Now we have a load of heavy boxes blocking the hall. Don’t buy NEXT”

Helpful Report

Posted 4 years ago

“I was delighted this week with super help from the staff at Next The staff in the home department were fantastic and I was so impressed excellent customer services and really helpful. I was so happy with outstanding customer services. Great they have Laura Ashley products . Fantastic news Thank you to staff at Next Mannington swindon.”

Helpful Report

Posted 4 years ago

“I have just bought my son some summer essentials and was very happy with my purchases from next. Got 4 t-shirt, 3 pairs of cotton shorts, 5pk of vests, 4pk of boxer shorts and also 7pk of socks all for under £95. Not only are the super good quality, they're also on the slightly larger width size, as my son is on the sturdy size, he has room to move and climb, alot of other brands are not width enough in the bottom and thigh sections. It has also made my child enjoy trying on his clothes, instead of squeezing into them, then getting upset. Well done NEXT”

Helpful Report

Posted 4 years ago

“Great fast delivery and quality clothing”

Helpful Report

Posted 4 years ago

“So last week Next delivered a sofa with two left arms!!! Taken back and today guess what they came with??.....two right arms!!!! Just be mindful when you order from Next for home delivery, they send DHL who won’t assemble anything although Next say assembly included with delivery. On top of this the first delivery drivers were aggressive as I wouldn’t keep the faulty sofa. The second set damaged my paint worker and took a chip of plaster out of the wall!”

Helpful Report

Posted 4 years ago

“Bought an annual £20 delivery service, after receiving an email from next offering it half price. £10 for a year’s delivery whenever & however many times. Amazing deal”

Helpful Report

Posted 4 years ago

“Really disappointed that Next have discontinued their catalogue, I’m sure I’m not the only one. Now we can only view online and the setting out is not very good at all, at least I won’t have a big bill at the end of the month now”

Helpful Report

Posted 4 years ago

“Just bought a pair of Relaxed Skinny jeans. I have three pairs of the mid rise jeans but these no longer appear to be available, so I have a new pair of high rise. They are all size 12. Why are these new ones nearly 10cm smaller across the hips than the others? Far too small for me. Very disappointed as the fabric quality is as good as before.”

Helpful Report

Posted 4 years ago

“Absolutely awful service. Worst I've ever had. Incorrect delivery address. No refund given when requested and dealt with verbally by customer services 2nd delivery no show. Absolutely ruined a very important occasion. Next and Hermes absolute trash.”

Helpful Report

Posted 4 years ago

“Good quality, looks very nice, the only one thing it's says its black, but its not, it is grey, but on the wall looks like black.”

Helpful Report

Posted 4 years ago

“Complete failure. I made an order on March 1, which they promised to deliver on March 10. I asked for a tracking number via chat - they wrote to me that does not exist. Of course, there was no order on March 10th. I asked for a tracking number again - and again I was told it did not exist. I have made a request to cancel my order. I received confirmation that the order was canceled and the money will be returned to me soon. Do you think the end of the story? Of course not. After the message that I will be refunded, I receive letters where they promise me the delivery of my order on March 22nd. But this is not certain ... :) The things that I ordered will already be too small for my child until the order arrives. As a result, there are no things and no money. NEXT again? Not.”

Helpful Report

Posted 4 years ago

“This is the second time I have wanted to leave a review about an item that I have purchased from Next, but can not find how to write a review against an item?? I wanted to write a view about the Live Unlimited Curve Black Waterfall Cardigan. £69 and it is as thin as anything and the stitching around the neck is so prickly, it's a disgrace for the price!”

Helpful Report

Posted 4 years ago

“I purchased a pair of seamfree control shaping leggings for £20. I got 3 uses out of them before they laddered like tights and had to go in the bin.”

Helpful Report

Posted 4 years ago

“Recently purchased Puff Sleeve Top (Yellow) for my daughter's birthday. Disappointed !! Quality cheap, no shape and only buy if you iron your clothes whilst damp!!! Not worth £20. Very creased. Picture not accurate.”

Helpful Report

Posted 4 years ago

“This is the third time I’ve ordered something online ( clearly states it’s in stock) then after purchasing it goes out of stock im now waiting an unknown amount of time for collection, can’t get in touch with anyone at next either. Poor”

Helpful Report

Posted 4 years ago

“Beware! Ordered and received the Brooklyn extending table. It was delivered shortly before Christmas and since then there has developed a significant gap in the centre of the extending leaf. This is not obvious in store as the table is dressed so the gap is not seen. Additionally, some of the wood on the table top is separating. We reported this as a fault, asking for a replacement, but we’ve been informed that there is no manufacturing error so nothing will be done. Photos below illustrate the problems. Very unhappy with the quality of this table as well as Next’s response. It is not acceptable for a £599 table. Frankly, this experience deserves no stars at all!”

Helpful Report

Posted 4 years ago

“I bought mid rise skinny Jeans £24 in a size 14L I am 5ft6 tall they arrived today These jeans are perfect 😍 Comfortable right size right length fit my waist. In forever black. Love them 👍🏻❤️”

Helpful Report

Posted 4 years ago

“£3500+ order of lounge furniture made August 2020. Wanted all furniture to be delivered at same time but was a 26 week wait for fabric choice on sofa. When we were told the items were in stock, we booked a delivery. Sofas turned up and weren’t the ones we sat on and tried in the shop. The dining table did not arrive. Called Next and they returned the sofa - which was good. We reordered an alternative and was told it would be 8 weeks. Have now been told by Next it will be now 13 weeks. As for the Dining Table which did it Not arrive from the August 2020 order, we have now been told this will be delivered in July 2021. They have refunded £150 from the order. Do not order as lead times are misleading. Hideous. Avoid. Shocking service.”

Helpful Report

Posted 4 years ago

“Comfort boots with ribbed elastic - have bought 2 pairs as initially they seemed great. Within 1 month of wearing, the heels have turned to jelly and they squelch as you walk. It's like walking on a ball of silicon. Awful.”

Helpful Report

Posted 4 years ago

Next is rated 3.5 based on 1,325 reviews