Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always good quality versus price 👌”

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Posted 4 years ago

“Good well organised”

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Posted 4 years ago

“I ordered a north face jacket for £175 on the 1st of September, then received an email saying it was delayed to the 19th of October. I though fine okay, maybe due to the pandemic it may be hard to get my item shipped so I was patient and didn't say anything and waited. Now I received an email today on the 15th of October to make sure my jacket was arriving on the 19th and saw an email saying that it was delayed to the 7th of December! I wanted a warm jacket for the winter which is why I ordered it but there's no point if it's going to keep getting delayed. I want the jacket by the 19th of October or a full refund. This is not a £10 top, I paid £175?! I am only 17, and i saved up my own money, this is so disappointing.”

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Posted 4 years ago

“Treat NEXT the same way they treat you. Need i say more.!!!”

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Posted 4 years ago

“Next is a joke. I actually received an email for another person. I hope she gets it and gets her problem resolved because they certainly have not resolved mine. They don't have a clue what they are doing. If they communicated and took the time to look into peoples problems maybe that would help but that is not happening. Will never buy from them again.”

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Posted 4 years ago

“Ordered paint to ge del 8th oct didnt arrive tried to speak to someone on online chat donna couldn't help she passed me onto zahrah at 9.43 said il be a moment its now 9.58 still nothing .wont order anything else due to your bad customer service and using hermes”

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Posted 4 years ago

“Such a great choice of modern and affordable clothes. Good petite range.”

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Posted 4 years ago

“Ordered clothes on 2/7/20 delivered 23/920”

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Posted 4 years ago

“Great products quality and prices easy to use website”

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Posted 4 years ago

“Staff need to learn how to speak to customers. I was not helped with my collection , I am elderly and find it difficult during this pandemic. A member of staff on the shop floor came to my shoulder to get ref number I had to ask her to move away , your staff need training . I will not go in again .”

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Posted 4 years ago

“Good delivery service and it has a good range of brands available which are then convenient to collect at a next store”

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Posted 4 years ago

“I had a problem with my sofa when I bought it and contacted customer services I have not had the decency of a call back despite complaining several times and them sending out a chap to check it. I now have a piece of wood under the cushion as this is the only way I can use the sofa without getting a bad back very disappointed and upset beware if buying any sofas from next 😡😡”

Next 1 star review on 29th September 2020

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Posted 4 years ago

“Excellent aftercare services. Furniture defect dealt with efficiently and professionally. First class communication .....well done Next.....would totally recommend.”

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Posted 4 years ago

“Excellent response to a furniture defect enquiry. Quick efficient service and good communication. Cannot fault the aftercare service ....well done Next!”

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Posted 4 years ago

“Brilliant customer service Especially , Matt how works at Media city store.”

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Posted 4 years ago

“Donna and several other ladies at the Merry Hill store were absolutely brilliant when they 'lost' a parcel for me on Saturday!! Things do go missing, that's life, but they couldn't be more helpful. I had a phone call the following day to say they had found it. 🙌🏻🙌🏻 Wish they could find all my odd socks🤭 So thanks ladies, really appreciate your help. Great staff all round.”

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Posted 4 years ago

“It is friendly, well priced and prompt service”

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Posted 4 years ago

“Order made on 10th of September. After a week received an email that I returned the stuff I order, not true...No refund, still waiting for it. Spoke with the courier and the parcel never arrived to them to be delivered. I will keep you posted if I will get the refund. Don't recommend.”

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Posted 4 years ago

“We ordered a sofa on 30th June 2020, when ordering online it said it would take 11 weeks for both sofas to be delivered. Today being the 15th September some 11 weeks to the day and several phone calls, we still don't have our sofas. I spoke to next on 12th September to be told that from 15th September we would be able to arrange delivery of our sofas. Today I've contacted next home to be told that the large sofa isn't available. Apparently it's being delivered into their warehouse today and I need to ring back in 72 hours when the sofa has been quality checked to then arrange delivery. When ordered both sofas and going to my next online account it reads the following message "tracking is unavailable. However, don't worry your parcel should be on it's way as expected" this is a complete lie from next as my item isn't on it's way as expected.......I don't know when my sofas will be arriving. Next don't stick to their promise of delivery date & they don't communicate with customers, as stated above I've had to make several phone calls to find out what is happening with my sofas.”

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Posted 4 years ago

“Bought opus chairs only 7 years ago phoned to complain the faux leather peeling all over and splitting at seams. We are pensioners and they only have light usage. Customer Service experience was awful - first call put from one adviser to another told they do replacement covers to go into Store for further information. Travelled 28 miles round trip to nearest Home Store to be told they dont do this and have never heard of it. Given phone no to phone and ask 1. Had these chairs been recalled (no longer available!!!!!!!) 2. Had any other customers experienced similar problems After phoning and listening to 'awful' music for 15 mins was given an option for them to phone me back. Eventually 1hr 15 mins later was phoned back and she told me she would get back to us after she had looked into it. 1 hour later she told us after 7 years this would be classed as just normal wear and tear. They have not been misused as only 2 of us. Buyer beware these chairs cost nearly £400 for 4 and customer service was awful. I certainly won't be buying again she even suggested I might want to choose an alternative chair!!!!!!!!!!!!”

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Posted 4 years ago

Next is rated 3.5 based on 1,300 reviews