Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so Disappointed someone else Order came with all there details it. and now my goods are all Out of stock. never going to order again from next.”

Helpful Report

Posted 4 years ago

“In these difficult times I was amazed that next offer a return service for online orders. I visited the Epsom store today and was impressed by the first class service and set up. You do t go I store, there is a bell to ring to alert staff you are there, table with screen for safety, staff take your parcel and bring back the receipt. Absolutely brilliant well done next”

Helpful Report

Posted 4 years ago

“I purchased the star bathmat I used it for the first time. When I went in for a shower my shower is over the bath when I put the bathmat down in the bath I put my leg over the bath to go in for a shower. I slipped hurt my leg on the side of the bath it swelt up like a balloon and all black and blue. I am taking it back to next. I wouldn’t recommend buying it.”

Helpful Report

Posted 4 years ago

“On the 8 December I ordered a pair of size 12 NYD Jeans. They arrived but were a size 8. So I telephoned, explained that they were the wrong size and was sent a second pair which were also size 8. Now I realized what was happening: One of the labels said size 12 but the other two inside and on the trousers said size 8. I rang up again to explain. Was told that a detailed note would go to the warehouse to ask them to check all the sizes - but once again on the 27 December the wrong size arrived. I am now sitting with 2 size 8 Jeans. No courier has arrived, one is over a week late and I am told that I cannot have my money back £140 until the jeans are received back by the warehouse. If Next has been a joined up company they would have resolved my problem and had me as a satisfied customer. It is now 28 days later and the whole experience is a disaster. Of course no other store has size 12 NYD Jeans - all sold out - So Next has left me without the trousers I needed and wanted!”

Helpful Report

Posted 4 years ago

“Sorry to hear that after spending £100+ on clothes that I wasn't entitled to be a VIP customer with savings on extremely inflated priced clothes. During the pandemic, you may want to rethink your strategy, as being told you're not important enough makes me shop elsewhere. Good luck with the import of the majority of your clothes from China, Bangladesh and India...”

Helpful Report

Posted 4 years ago

“Order dining chairs in store 17th August and told 4 weeks for delivery, finally arrived 15th December! After so many calls by me after each failed estimated arrival in warehouse date given to us. One call handler said she would put me through to a supervisor but it was just another call handler who said she couldn't transfer to supervisors and preceded to be very rude. I have wasted so much time chasing my order and been stressed wondering if we would ever be able to sit at our dining table. I even had to argue for a discount due to the long delay! I will never use this company again as this was my 2nd bad experience. The first order I had didn't arrive as planned just an empty lorry and driver telling me someone would phone to sort it out, they didn't I had to do the phoning. This company does not care about its customers so doesn't deserve people's money”

Helpful Report

Posted 4 years ago

“A massive thank you to Mike and Tina at Leeds Birstall store. Due to age and illness, i couldn't get to collect an item ( bed duvet for an elderly person) Tina went above and beyond to arrange,package and postage to me. Very efficient team at this store. Couldn't praise the staff enough. Made a huge difference to a person in need!! Well done team Birstall Leeds”

Helpful Report

Posted 4 years ago

“Always prompt delivery even in these uncertain times.Returns easy as well”

Helpful Report

Posted 4 years ago

“I have been blown away by the service provided, following receipt of 2 sets of faulty curtains, the customer service department couldn’t do more to help, having arranged to send me a third set, they then booked in a convenient time to phone to check if they were ok, arranged for free collection of the faulty goods and discounted the set I kept as a good Will gesture. I work for a company that provides customer service, I will be taking some of your ideas and ways you work on board. Absolutely amazing thank you”

Helpful Report

Posted 4 years ago

“A few months ago I opened a Next account and was given a modest limit. I used the 3Step option to pay, which is a bit like Klarna, where you split something over three payments, without paying interest. I have decided to stop using interest bearing accounts, or just pay off each month, so I don't further line the pockets of usurers. After having settled on time for a number of months, I received a notification that my account is on "Temporary hold" due to something on Experian. I checked Experian and my score has actually gone up, with no major changes on the report (no fraud alerts, account balances gone down, payments on time, registered on electoral roll etc.). I've heard about their reviews, but this just made me think, for those who do want a credit account, why bother with Next? I have seen on money forums, horror stories from people who have had limits of thousands and a large balance within those limits and then suddenly the limit is removed or lowered and these people are now over their limit. I have read "Which" has become involved in investigations into Next and their highly irregular ways of opening and then administering accounts. I would recommend if you want to buy from Next, pay up front (or look on a well know online auction, where you can get loads of Next stuff at a fraction of the price), but don't get into financial bed with this company.”

Helpful Report

Posted 4 years ago

“I bought the Hampton slim dressing table and also the wide bedside cabinets. I love the furniture it was a real treat for me as it was expensive on my terms but was well made so worth it for me. However I accidentally spilt something on the dressing table and to try to get it off I used something that really was unsuitable and it took the finish off a part of my table. Do therefore I would say if you are a bit clumsy like me and let’s face it done of the stuff we use at the dressing table can mark the worktop. I was mortified I emailed next customer service to see if I would be able to get in touch with the manufacturer for help or even the name of the finish on the furniture. They were no help get an expert was the reply and when I messaged to ask if they could give me details of manufacturer no answer. However I have managed to remedy it myself. YouTube is a wonderful thing. Not good customer service from next though and reading some of the reviews it’s a common complaint”

Helpful Report

Posted 4 years ago

“Ordered a candle holder as a Christmas gift, it arrived badly packaged and broken! Not happy.”

Next 1 star review on 17th December 2020

Helpful Report

Posted 4 years ago

“Paige from Home section at the Anniston centre was brilliant every query or question was answered”

Helpful Report

Posted 4 years ago

“overcharged me and wont refund”

Helpful Report

Posted 4 years ago

“Delays in deliveries, Items ordered back in September still not delivered. Refunds not refunded after months and now an additional £140.99 taken from my bank account. Hours on the phone and messaging, I will not be using Next again, it is too stressful and communication from customer service is appalling”

Helpful Report

Posted 4 years ago

“I have had an account with Next for so many years I've lost count. I have shopped at Next since the mid 80's. I never pay the minimum amount, I always pay more. I last ordered from Next in March 2020. I owe just under £600. I paid £150 last month. So imagine my surprise when my credit limit is reduced with no contact and I get an automated message saying I can't have any credit and 'must pay for my order on this occasion'. I made another payment expecting this to change and credit to be restored, but no. Still says £0 credit available, yet I've paid £150 this month alone. What are Next playing at? I appreciate they are concerned that people may default on payments in the current climate, but I am sure there are people who owe far far more than me, who miss multiple payments and have a history of bad debt. Come on Next. Loyal customers with a good payment record should not be treated like this. I won't be buying from Next again. Not impressed.”

Helpful Report

Posted 4 years ago

“Next is great of you want your furniture delivered smashed, not assembled and delivered half a year after your order. Save yourself the time and just buy ikea. Note in the picture smashed wardrobe awaiting removal (4weeks), and 2 chest of drawers dumped in the hall/fire escape!”

Helpful Report

Posted 4 years ago

“Really great choice of stylish Christmas presents for the whole family.”

Helpful Report

Posted 4 years ago

“Ordered a rug online and received confirmation that it will be delivered on certain day. Made an arrangement for someone to get the delivery on that day but they failed to inform that there is delay plus when rang to customer service , advisor was so rude, feel like he didn’t want to talk to me.. I experience such a bad customer service.... no order number given so when rang customer service they traced my item with email ID.. I won’t recommend Next. I can understand delay if it was explained but customer service is disgusted.. I will not shop Next again.”

Helpful Report

Posted 4 years ago

“Thankyou to the young lady who was so helpful today in your Bury Branch, Men's department today, 3rd Dec. Nothing was too much trouble. I purchased what I went in for but without help I wouldnt have managed.”

Helpful Report

Posted 4 years ago

Next is rated 3.5 based on 1,315 reviews