Next Reviews

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Next deliver? How long does Next take to deliver? Does Next deliver on time? How is accuracy and good condition of items delivered by Next?

Returns

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Customer Service

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How long does Next take to deliver?

Helpful Report

(1 month ago)

Next normally delivers over a month.

Helpful Report

(1 month ago)

54.55%

Industry Average

“ I bought goods £110 ,but confusion from Next on delivery, no tracking number given on order acknowledgement ,am told delivery 29th today evri ,but no contact from evri ?? , can't track no order ref tracking given , disapointed with Next, won't shop again ,it's easy Next get organised ,get your delivery evri to contact customer , disapointed with Next. ”

- Michael Flude

“ 50 for one delivery. ”

- Anonymous

“ The Avri delivery driver posts a picture saying she can't deliver to the address. ”

- Anonymous

Next Reviews

Delivery - Average