Next Reviews

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Next deliver? How long does Next take to deliver? Does Next deliver on time? How is accuracy and good condition of items delivered by Next?

Returns

How is Next returns process?

Customer Service

How can I contact Next? How quickly does Next resolve customer queries?

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info@next.co.uk

How is Next returns process?

Helpful Report

(2 weeks ago)

Greater than 71% of reviewers feedback is Next returns process could be better.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ AND to top it all off, decided I couldn’t be bothered with it all and wanted to return but they don’t offer free postal returns? A huge company like Next taking a fee to return doesn’t sit right with me. ”

- Rebecca

“ On Next website it says: If you wish to return your parcel by post, please call 0333 777 4574 and have your Selfserve number ready. We will send you a pre-paid returns label. Be CAREFULL the returns are NOT FREE, the will deduct £2 from your refund!!! They are MISLEADING customers!!! ”

- K

“ Do not go to London Colney St Albans store to collect your items Or returns . ”

- Anonymous

Next Reviews

Returns - Difficult