Next Reviews

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Next deliver? How long does Next take to deliver? Does Next deliver on time? How is accuracy and good condition of items delivered by Next?

Returns

How is Next returns process?

Customer Service

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How is Next returns process?

Helpful Report

(1 month ago)

Greater than 70% of reviewers feedback is Next returns process could be better.

Helpful Report

(1 month ago)

25.00%

Industry Average

“ On Next website it says: If you wish to return your parcel by post, please call 0333 777 4574 and have your Selfserve number ready. We will send you a pre-paid returns label. Be CAREFULL the returns are NOT FREE, the will deduct £2 from your refund!!! They are MISLEADING customers!!! ”

- K

“ Do not go to London Colney St Albans store to collect your items Or returns . ”

- Anonymous

“ They are very slow with returns, probably because so many items are returned. Many clothes on sale are a exceptionally bad fit even new items are not as good as they use to be I do not purchase as many clothes from them because the fit keeps changing, especially trousers. Courier is always late or does not show up at all even though I paid for unlimited delivery will not be paying for Next year. ”

- Gloria Scase

Next Reviews

Returns - Difficult