Next Reviews

3.5 Rating 1,307 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,307 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Next resolve customer queries?

Helpful Report

(17 hours ago)

Greater than 51% of reviewers feedback is Next takes over a week to resolve customer queries.

Helpful Report

(17 hours ago)

60.61%

Industry Average

“ Very good shopping experience. Saman efficiently processed my returns and helped me find the bottoms to a a pyjama set I purchased. The sets had been mixed up being in the sale. Thanks for the customer service. ”

- Lynn Burns

“ Excellent customer service …extremely helpful and accommodating. ”

- Anonymous

“ I love Next clothes. I've been a customer for 30 plus years. Excellent quality and service. ”

- WD

Next Reviews

Customer Service - Average