Next Reviews

3.6 Rating 1,272 Reviews

64 %

of reviewers recommend Next

3.6

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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Email:

info@next.co.uk

How quickly does Next resolve customer queries?

(1 month ago)

Greater than 50% of reviewers feedback is Next takes over a week to resolve customer queries.

(1 month ago)

73.68%

Industry Average

“ Excellent customer service …extremely helpful and accommodating. ”

- Anonymous

“ I love Next clothes. I've been a customer for 30 plus years. Excellent quality and service. ”

- WD

“ Absolutely brilliant service and really fast delivery ”

- Diana Thompson