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Next Reviews

3.5 Rating 1,329 Reviews
63 %
of reviewers recommend Next
Company Reviews Questions Metrics
3.5
Based on 1,329 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

How does Next deliver? How long does Next take to deliver? Does Next deliver on time? How is accuracy and good condition of items delivered by Next?

Returns

How is Next returns process?

Customer Service

How can I contact Next? How quickly does Next resolve customer queries?
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Email:

info@next.co.uk

How quickly does Next resolve customer queries?
Helpful Report
(5 days ago)
Greater than 50% of reviewers feedback is Next takes over a week to resolve customer queries.
Helpful Report
(5 days ago)
C-

Customer Service - Average

59.38%
Industry Average
“ Very disappointed in slow refunds always having to chase last order was complet wrong and contained goods i hadnt ordered and good i had were.missing still chasing my refund which is nearly £300 pounds i expect only half of refunds will show and I will have to chase again rubbish service ”
- ""
“ Next has always been my go to for standards of clothes, unfortunately their online process is wholly lacking and despite EVRi been an absolutely awful delivery company they continue to use them. I’ve had drivers deliver to the wrong house, turn up outside and simply drive off and others knock on every other door apart from mine. Their customer service is just as bad too, no clarity and wing information constantly. ”
- Anonymous
“ The customer service staff I encountered sounded robotic and unhelpful. ”
- Andrew Hudson
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