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Noon Reviews

1.4 Rating 1,912 Reviews
8 %
of reviewers recommend Noon
1.4
Based on 1,912 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Noon 2 star review on 10th April 2025
Juliet
Noon 1 star review on 4th April 2025
NZS
Noon 1 star review on 4th April 2025
NZS
Noon 1 star review on 2nd December 2024
Sj.maryamm
Noon 1 star review on 29th November 2024
Alameen Ismail
Noon 1 star review on 23rd November 2024
Mishal Abuali
Noon 1 star review on 18th November 2024
Nisha Gurung
39
Anonymous
Anonymous  // 01/01/2019
too much waiting of delivery and unresponsive customers service.
Helpful Report
Posted 5 years ago
Hi J. P. B. We are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Its time to take serious Action against Noon Scamster. Take screen shots of the Noon defraud activities, and other evidences, money not refunded, money being kept at their account... Etc Go to DED website, under consumer protection act, lodge a complaint against them under commercial fraud section and upload all the evidences. Also, If you have a lawyer/legal associate, then file a lawsuit against them (under the section of fraud) as per commercial transaction law which supercedes all the unilateral terms and conditions (T&C's) in their website. Other actions: After you get your money refunded (if you are lucky!!) remove the app from your mobile at once and make a pledge never to use this fraud company. Also spread the message to your social circle and media about this. This is the only way to DEFUNCT such fraud companies under disguise. It is certain that NOON will bite the dust in no time, even if they have influence of any order, at the end they are at the mercy of the consumers. LET'S TAKE SERIOUS ACTION ON THIS.
Helpful Report
Posted 5 years ago
Hi B. R. We are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
I would be embarrassed to admit to working for this company. They provide the worst customer service experience in uae. After ordering an item on 26bmarch with delivery date of 2nd April, on 5th April the web site still said delivery would be on 2nd! After talking to 2 reps on the phone I was told best thing was cancel the order and reorder. Promised to expedite to beat the stated delivery of 9 April. After multiple emails and calls to them I am still with out product on 19th April. But the web site says I will receive on 9 April. I demanded to speak to supervise on multiple occasions but was always promised a call back which never happened. However I have been.bombarded with emails either saying - we tried to call but you weren't available, or else asking was I satisfied with the experience. Honestly I don't think there is a sentient being reading the emails. There are just robotic responses. I have sent multiple emails with I creasing levels of frustration - always get the same robotic response. Noone is looking at me case. I don't want the typical anodyne response on this blog saying 'sorry this is not the experience we want you to have, please contact us- it's meaningless platitudes. I don't want to speak to anyone, I just want my money refunded ( I acquired the product from Amazon - a professional organisation that doesn't mislead it's customers). My order number ends with 794387. I do NOT want a noon credit - I have no intention of buying from you again. Refund my money to my card then I will delete the app and my details from your website
Helpful Report
Posted 5 years ago
Hi D. M. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Legal action should be taken against Noon and should be banned at once, they are continuously and blatantly cheating customers and defrauding money. I doubt if the local Authority are supportive of them, else they cannot do such fraud scams red handed since so many years now. 50% of the ordered items got cancelled by Noon without any reason, with no information or record of the refund or money. They are doing continuing to do scams during the current circumstances in the region. Request all to remove the Noon app and spread the info. to all in the region. Boycott this fraudster company. There are genuine e-commerce companies like Amazon you can rely on.
Helpful Report
Posted 5 years ago
Hi B. R. We are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Worst experience ever with noon shopping experience. It is indeed number 1 fraud ecommerce company infamous for its unfair and fraud business practices. They post wrong descriptions about their items and finally send items that do not correspond to your order. When you call them, they we'll do our best to solve this issue, then they continue as nothing happened. They call you from invalid numbers, where you cannot hear, neither you can call them back. This is a total fraud, they should be sued by any means and put to jails from the highest hierarchy. Ashamed of having such a company in the MEA.
Helpful Report
Posted 5 years ago
Hi Imad, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Worst experience ever with noon shopping experience. It is indeed number 1 fraud ecommerce company infamous for its unfair and fraud business practices. They post wrong descriptions about their items and finally send items that do not correspond to your order. When you call them, they we'll do our best to solve this issue, then they continue as nothing happened. They call you from invalid numbers, where you cannot hear, neither you can call them back. This is a total fraud, they should be sued by any means and put to jails from the highest hierarchy. Ashamed of having such a company in the MEA.
Helpful Report
Posted 5 years ago
Hi I. F. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Noon is the no. 1 fraud ecommerce company infamous for its unfair and fraud business practices. For instance, they will cancel your items and keep the money with them as noon credits and earn interest on it. They are a world class scamster under the disguise of a renowned group. Don't fall for this companya brand... Etc. Do not order from Noon, spread this message across UAE and boycott this scamster company. I hope they bite the dust soon and go defunct. Amazon is far better worth risking.
Helpful Report
Posted 5 years ago
Hi B. R. , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Really very bad service and gehy don't keep their words waiting for my omfull order since long time made many complaints MAny calls many emails no care and not answer and no one even give u a clear solution jut big Liars just caring about taking clients money and not delivering the service I will open a case to police about noon because this is a stealing.
Helpful Report
Posted 5 years ago
Hi Nancy, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Pathetic...! Is not the word... ordered for generic shower head 🚿 and received a fake with no name and brand logo on it ... secondly it was dismantled and does not match the pic on their site.. when I called the customer service they said they will refund me money after 8 days after verification.... I mean seriously I don’t want my money back... all I asked was for a replacement! To which I was told that I have to order it myself....(wow... that too for their mistake)
Helpful Report
Posted 5 years ago
Hi Adrian, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi Adrian, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
I order my mi note 8 pro from noon the first mistake now they forget my order didn't send me any msg that when it will be delivered their call center instead if helping me they are just giving excuses my order number is NSAC40042571293 please never order from noon go for souq or jarir. And now they will onky apologize nothing else.
Helpful Report
Posted 5 years ago
Hi Ali, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
I have order redmi mobile note 8pro they are not sending it very bad every day they are skiping the date
Helpful Report
Posted 5 years ago
Hi Ali, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Amazon and Bangood was two weeks waiting for this printer so I chose Noon because they said they could deliver in 5 days. Shipment order was of 3d printer and 3d printer filament. I got delivery of the filament first and was a different colour and I paid Express for the delivery very of the 3D printer to arrive. I cancelled 3d printer 5 days after the expected delivery date. I know the delays can happen especially in covid 19 but the teams reassurance was terrible and say the next 24/48 hours and convinced me they had no clue where it was so I cancelled everything. They also cancelled my 50 AED voucher I used 😂 I was promised a managers call and never got it. Moral of the storey is noon is full of false promises and say they are quicker than amazon. Poor support team who tell you anything to keep your order. No value for money paying express. They don't deserve business. Bad experience with two items as the first noon customer
Helpful Report
Posted 5 years ago
Hi Paul, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Waiting for 8 days for updates about an item. Each time I contact customer support they say I will get an update in 24 hours but it never comes. 8 days past shipping date. NAEC40048464858-S1. I understand delays happen but I am frustrated by the lack of promised communication and information.
Helpful Report
Posted 5 years ago
Hi Matthew , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
I ordered Dunhill London Icon sold by almalikaperfumestrading llc and it was fake! We always order the same perfume in Souq.com before and we never received fake Dunhill. Order ID NAEC40095256809, it was ordered on 3rd of April and we received yesterday. Very disappointed.
Helpful Report
Posted 5 years ago
Hi Maria , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
After my complaint here about my order one of tbe customer service contacted me and he was so. Polite and helpful and received my Missing 2 items from 1 order just today and still waiting for my second order to be solved. And I will write the updates here again thx
Helpful Report
Posted 5 years ago
Hi Nancy, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!💛💛
Posted 5 years ago
Worst service ever. Poor response, continuous wrong promises to call back and no one calls back. Failing to deliver orders on time and admitting that the item is out of stock after 15 days of placing the orders and multiple follow ups. I will never order any item through this platform in the future
Helpful Report
Posted 5 years ago
Hi T. A. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Very bad experience i place order on 2 of April i should receive on 14 till now i didn't receive and I contact customer service no body call me back and explain to me the reison for delaying they are telling we will solve the issuee withen 48 hrs and no body contacting me again Very bad and these last time to order from noon They r in harry to take many prepaid and when its come for the service zero
Helpful Report
Posted 5 years ago
Hi M. A. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
This is further to my previous review and how they cheat customers Order ID NAEC30096524877 Placed on Mar 26, 2020 was not delivered and i had no clue on what is happening. I wrote a review here about my bad experience. On 10th April i got call from their customer care and asked to cancel all previous orders and the guy called himself raised new order and gave AED 25 discount to match the increase in price so that price matches to previous order. He asked me to choose only express items and claimed it will be delivered on time since its available in their ware house. I was so happy with this gesture and expected the new delivery to be on time. Now today i was supposed to get deliveries...nothing happened and no update, no response from them. Have they stopped deliveries? they just need orders and payment. And i under stood refund also take time to get credited back to your account....its hopeless now
Helpful Report
Posted 5 years ago
Hi Shinoj , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Very bad service very bad and unprofessional customer service u have 1 order with items not delivered for more than 3 weeks and another order with no updates on my items which also delaying many complaints and many calls to. Them and no one cares and as a trend now blaming the situation very shame company I Will never order again and I will raise a case against noon as you are just stealing people money With.
Helpful Report
Posted 5 years ago
Hi Nancy , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Worst customer service in UAE and spoiling the name of EMAAR. It’s been 3 weeks I am chasing them to find a solution for my problem of log in to my account first of all no one replies to emails EVER secondly if some one by mistake calls me has no solution or authority to resolve the issue and promises to call me back and that never happens. they are also holding my refund money and refusing to return it back. Never ever buy anything at all from noon else be prepared to get FAKE stuff and worst service and lies on planet earth.
Helpful Report
Posted 5 years ago
Hi Q. B. A. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Noon is rated 1.4 based on 1,912 reviews