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Noon Reviews

1.4 Rating 1,909 Reviews
8 %
of reviewers recommend Noon
1.4
Based on 1,909 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Noon 2 star review on 10th April 2025
Juliet
Noon 1 star review on 4th April 2025
NZS
Noon 1 star review on 4th April 2025
NZS
Noon 1 star review on 2nd December 2024
Sj.maryamm
Noon 1 star review on 29th November 2024
Alameen Ismail
Noon 1 star review on 23rd November 2024
Mishal Abuali
Noon 1 star review on 18th November 2024
Nisha Gurung
39
Anonymous
Anonymous  // 01/01/2019
What happed to my NAEC50016828689 order cancellation process is very hard to track and confusing where is my money I didn’t even get confirmation message with the refunded amount. Or when it will happen? Though this is the only place that they can answer yur questions
Helpful Report
Posted 5 years ago
Hi Mohamed, you can reach us through our customer service channels so we can investigate further : Call 80038888 in UAE Live chat Email care@noon.com for UAE On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin and We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran! We’re always looking for ways to make your shopping experience more enjoyable. Get in touch with us!
Posted 5 years ago
Noon is very bad at returning refunding I didn’t not receive any thing in my noon credit or bank account what is is?? Techfraud
Helpful Report
Posted 5 years ago
Hi Mohamed, please note as per the internal update the refund has been processed on 1-5-2020 , you may check your noon credit for your account on noon, and contact us through our customer service channels so we can investigate further : Call 80038888 in UAE Live chat Email care@noon.com for UAE On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin and We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!
Posted 5 years ago
noon is bad at listing sorting products you can order product and when you receive the product you will find different product
Helpful Report
Posted 5 years ago
Hi M. E. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Absolutely pathetic in managing there delivery.. its already passed the time to get items from NOON, still waiting indefinite....I wont recommand
Helpful Report
Posted 5 years ago
Hi Abhi , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
I got the same issue like " John Van Loggerenberg “NAEC40001836060 some items delivered, but my Ender 3 Pro printer was not, the ETA has passed and I emailed customer care. They came back with a excuse of no stuck from seller and they trying to get stock from another seller. I then immediately went back online and check the same seller selling the same item but at a higher price. So Noon lied because the seller didn't want to give the item and the original price??? No I paid in advance but I have to wait??? That's poor business. To think I have spend over AED2000 on 2 orders. I should probably just send everything back and start buying from someone else" the same issue and now it still pending, there customer care services trying to push me to cancel the order, and they never give the answers to my questions, and they never stop lying. and there magic answer "as soon as possible" I strongly recommend to avoid to buy from noon, amazon they are more professional and committed to there policies.
Helpful Report
Posted 5 years ago
Hi , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Whatta load of BS don’t waste your money on these scammers.I lost nothing but my confidence
Helpful Report
Posted 5 years ago
Hi Mike, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further : Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. Live chat Email care@noon.com for KSA & UAE or egypt@noon.com for Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit , and Linkedin and We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!
Posted 5 years ago
Ordering in NOON is fast, good delivery process but when the item comes its very disappointing especially if you have to do returns and refunds. I ordered an external microphone, mobile port splitter but when it came it's NOT WORKING AT ALL the mic, the splitter cannot even fit the cable charger. I spent about maybe around 80-90AED but the thing is they gave me defective product. I also ordered a set of dumbbells but I only received 1 piece. Take note that I mail the customer care to confirm if I will received only 1 qty because in the display its 2 number of pieces but he was saying that I will received a set for this item I ordered. BUT AGAIN THEY FAILED ME. VERY DISAPPOINTING!!! WRONG INFORMATION IN THE DISPLAY!!! WRONG INFORMATION WITH THE CUSTOMER SERVICE!!! DO NOT ORDER HERE!!! IT WILL WASTE YOUR MONEY AND TIME FOR THE RETURNS AND REFUNDS.
Helpful Report
Posted 5 years ago
Hi Alyssa, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi Alyssa , it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Uninstalled Noon now, peace of mind. Good luck to all the existing Noon users for indefinitely waiting for deliveries, Noons cancellation of orders abrubtly and most of all awaiting to have the refund of the cancelled items....
Helpful Report
Posted 5 years ago
Hi B. R. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Very slow delivery
Helpful Report
Posted 5 years ago
Hi Zayed, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi Zayed, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Everything is bad about it. The search interface on their website. The way to order the items to repetitive items . Wont find certain exact same items that are cheaper only through links in the items page that magically didnt show up on the search page. Products are usually defective, not exact items, fakes, and HAVE NO WARRANTY. Because they let outside sellers sell stuff on their website. THis way the seller says no warranty, thought it is a brand new item paid in full as per the law. And this way NOON.com does not have to take responsibility for it. Then if you do exchange and get your money back (IF ) then they first put it into your NOON credit instead of directly onto your credit card. Then you have to call them again to get it done again. All in all process takes like 2-3 weeks! I can not warn you enough. Amazon is so much better ! More items, cheaper prices, better customer service , guaranteed money back, warranty etc.
Helpful Report
Posted 5 years ago
Hi O. B. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
25 days passed since I made my order till today I did not recieved the item I recieved a call after complaining here promising that I will get in 2 days this was since 10 days after also complaining again one Indian lady called me just to tell me that my order will take more time and i have option to cancel this so unprofessional this lady she is not professional at all and just telling lies noon you are a very and company I will never order from you again and I will complain you you are just taking people money and not providing proper service shame on you.
Helpful Report
Posted 5 years ago
Hi Nancy, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
NAEC40001348598-S2, I ordered Bvlgari Aqua Amara for men 164 aed, I received different one and it is Fake fragrance not original , so disappointed, just like threw my money in the bin.
Helpful Report
Posted 5 years ago
Hi S. J. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Late delivery, very dirty packing, the ordered item was delivered in a horrible condition! in such time as now when Corona is spreading, e-commerce is not making any efforts to protect customers and own staff, the poor delivery man was in dirty clothes, his mask color has turned yellow which shows how long it has been used!! Spend some money on your poor staff
Helpful Report
Posted 5 years ago
Hi Fouad , Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further : Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. Live chat Email care@noon.com for KSA & UAE or egypt@noon.com for Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit , and Linkedin and We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!
Posted 5 years ago
NAEC40001836060 some items delivered, but my Ender 3 Pro printer was not, the ETA has passed and I emailed customer care. They came back with a excuse of no stuck from seller and they trying to get stock from another seller. I then immediately went back online and check the same seller selling the same item but at a higher price. So Noon lied because the seller didn't want to give the item and the original price??? No I paid in advance but I have to wait??? That's poor business. To think I have spend over AED2000 on 2 orders. I should probably just send everything back and start buying from someone else.
Helpful Report
Posted 5 years ago
Hi John , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi John, we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!
Posted 5 years ago
I ordered a product of a good price, then it didn't get delivered. Customer care told me no stock but the same seller is advertising still just at Aed200 more not. So 1st they lied to me which is pathetic from a business. I used to buy a lot from Noon, but now the lost me as a customer due to them lying about stock
Helpful Report
Posted 5 years ago
Hi John , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi John, we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!
Posted 5 years ago
Noon has the worst customer service ,my delivery was on 20th April and till now delivery not done. No proper response from the noon also
Helpful Report
Posted 5 years ago
Hi V. S. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
I placed my order NAEC40017332522 14th April and the ETA is 20th. This is a noon express item so I was assuming that the shipment will be faster or as per the ETA. Until now I havent received the item and every agent I talked to told me that the concerned team will contact me after 48hrs but I havent received any call and the agent keeps telling me that they will escalate and whatsoever. They wont give me answer about my item and it is so frustrating that as a noon express item, I should have received it on or before the ETA.
Helpful Report
Posted 5 years ago
Hi M. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Hi my first part of my order has been solved and am still waiting for my other item already promised to be delivered since 3 days and till now nothing happen please deliver my item we are waiting for long time this is not acceptable. NAEC40022181366
Helpful Report
Posted 5 years ago
Hi Nancy, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
My order no. NAEC40096848758. I had ordered a pair of headphones from noon on 11th April. The estimated delivery date was 16th of April, Thursday. I didn’t receive it on Thursday. So I contacted the customer service in whatsapp on Friday, 10am. They told it will take 48hrs to give an update. I kept following up. On Saturday I called the customer they told I should be getting my item delivered in 48hrs. On Sunday like at 11:00 am I asked them in whatsapp about the updates on delivery. They were speechless. I kept asking them. They then called me and didn’t give any info. Then I called them again after something. The person at the customer service told it is going through quality check and will be handed to the delivery people after the quality check and it will be delivered soon. Then on Monday I was waiting for my delivery as the customer service person promised. Nothing came. Then kept following up with them. Then today morning I got a call from the customer service telling they will give an update in 48 hours again. Then I argued with them and they told me I will get my delivery in 2-3 days. Today is 21st of April Tuesday. It has been 10 days after ordering the item, and 5 days after estimated delivery date
Helpful Report
Posted 5 years ago
Hi A. Z. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
My order no. NAEC40096848758. I had ordered a pair of headphones from noon on 11th April. The estimated delivery date was 16th of April, Thursday. I didn’t receive it on Thursday. So I contacted the customer service in whatsapp on Friday, 10am. They told it will take 48hrs to give an update. I kept following up. On Saturday I called the customer they told I should be getting my item delivered in 48hrs. On Sunday like at 11:00 am I asked them in whatsapp about the updates on delivery. They were speechless. I kept asking them. They then called me and didn’t give any info. Then I called them again after something. The person at the customer service told it is going through quality check and will be handed to the delivery people after the quality check and it will be delivered soon. Then on Monday I was waiting for my delivery as the customer service person promised. Nothing came. Then kept following up with them. Then today morning I got a call from the customer service telling they will give an update in 48 hours again. Then I argued with them and they told me I will get my delivery in 2-3 days. Today is 21st of April Tuesday. It has been 10 days after ordering the item, and 5 days after estimated delivery date
Helpful Report
Posted 5 years ago
Hi A. Z. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Noon is rated 1.4 based on 1,909 reviews