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Not In The Dog House Reviews

1.5 Rating 4,550 Reviews
11 %
of reviewers recommend Not In The Dog House
1.5
Based on 4,550 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Not In The Dog House Reviews
Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Anonymous
Anonymous  // 01/01/2019
Order never arrived. Tried to contact company by email,got 1 response saying it was on its way although I had no tracking number to confirm this.Emailed again few days later no response to email,tried ringing left a message no reply to call.Still a month on no contact from company nor has my order been delivered. 1 hungry dog waiting for her food!
Helpful Report
Posted 2 years ago
brilliant easy to use and the description matched the experience at the hotel that we stayed. Great work guys!!
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Posted 2 years ago
Took more than 2 weeks to received my order, and actually I had to cancel it as I was in need of food for my dog, so had to loose time and go shop in shop to see where could I find this brand, as my normal supplier was run out, and my dog as too many food allergies, so loads of inconvenience and stress And worst is the refund will take 10 days, really disappointed ! No clear communication!
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Posted 2 years ago
Best advice I can give you is don’t use them waiting 2 weeks for 85 pound’s worth of dog food. I could have walked to the supermarket backwards 10 miles away and got the dogs food faster. Unless they improve they’re destined to fail.
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Posted 2 years ago
I placed an order on 11/4/23 and DID receive my order HOWEVER I had to message to chase on the 17/4/23 and received a response from Amy on the 18/4 with the same message she has sent to everyone else. On the 20/4 I had an email to say it was on it's way and I would receive a tracking number from the couriers but the order had arrived on 19/4! Everything I had ordered delivered by APC Network. I then received another text on 24/4 saying my order was out for delivery and received another bag (smaller than what I had ordered). I wonder if this company has gone bust? I told a work colleague of mine about the company as the food was quite a lot cheaper through this company, she placed an order just after me and is STILL waiting for a delivery (5 weeks later)!! She has requested a refund and still hasn't got this!
Helpful Report
Posted 2 years ago
incorrect item delivered and requested a refund/new product but still waiting after 10 weeks and no contact with the supplier. Zendesk do not reply to emails. facebook so no way to get a response. On Friday this week I sent off a letter directly to the company as the telephone number given on the Facebook page is unobtainable. All in all rubbish with no means to resolve any issues
Helpful Report
Posted 2 years ago
Ordered 3rd May. Still not received. Had one email apologising that there was a delay, then nothing more. I’ve emailed 4 times in the last 2 weeks and am now being ghosted. Have tried to phone but can only leave a message and no one has got back to me. Feel totally ripped off. Would not recommend and am going to pursue a refund through credit card. DO NOT USE
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Posted 2 years ago
I am still waiting to receive the dog food. It has been over 3 weeks. Really disappointed very poor service.
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Posted 2 years ago
Easy to order, nice emails back and forth but very delayed order arrival. Had to chase.
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Posted 2 years ago
Placed an order on 15th May for Wellness Core dog food. On 22nd Not in the Dog House contacted me apologising for the delay stating my order would be with me shortly. It is 1st June and as the order isn't delivered I have cancelled it and had to purchase the food from elsewhere as I've run out. I am now told I have to wait 5/10 days for a refund. Just don't understand why a company takes your money for a product they can't provide. Will never order from this company again!
Helpful Report
Posted 2 years ago
Absolutely appalling customer service. No product delivered. No answer to phone calls, no replies to voice messages left. Avoid this company at all costs. You'll be ripped off.
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Posted 2 years ago
Still awaiting delivery of dog guard ordered 8 May 2023
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Posted 2 years ago
Not approachable or answering queries. Shall not use again
Helpful Report
Posted 2 years ago
3 weeks and still no sign of the product I ordered arriving despite contacting the company directly. Initial contact was ignored after over a week of the item still being processed. Over 10 days have now passed since the first complaint finally moved my order from processing to dispatched yet still nothing has arrived. Would definitely not use again.
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Posted 2 years ago
I ordered my product. 4 weeks ago it still hasn't arrived yet appauling service
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Posted 2 years ago
I have still not received my product. Several emails and then asked for a refund, was told this would be processed (it hasn't), then the day after I get an email saying it has been dispatched, but still haven't received the item after a few weeks.
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Posted 2 years ago
Still haven't got the order
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Posted 2 years ago
Food ordered over two weeks ?????
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Posted 2 years ago
Disgraceful and very dishonest ordered 2 coats totalling £72 16 March after numerous fib off excuses of saying it’s being delivered then not then refund coming still nothing people work hard to pay for items and this company is ripping everyone off I have been to watch dog and rip off Britain and STILL not received. DO NOT ORDER crime this company !!!!!!!!
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Posted 2 years ago
I have STILL not received my order! Order no - 127953 of the 9th May 2023 The payment was taken from my bank straight away
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Posted 2 years ago
Not In The Dog House is rated 1.5 based on 4,550 reviews