Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

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Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my dog food (£50) on 24 Feb, still not received it on 15 Mar and getting no communication from company. Will not be using them again.”

Helpful Report

Posted 2 years ago

“Goods did not arrive. I eventually cancelled the order. Now just waiting for a refund - which is as slow as the taking of the money when I ordered was quick. May have to contact my credit card company.”

Helpful Report

Posted 2 years ago

“I did not receive my order and tried many times to ring, it's an automated response no matter what time you try. Emails go largely unanswered, until I sent one saying I was contacting consumer protection. In summary, I would advise against ordering, I did not receive the cat bed I bought and the customer service is non existent”

Helpful Report

Posted 2 years ago

“Took my money, nothing delivered, no refund”

Helpful Report

Posted 2 years ago

“You are correct, I recently placed an order with you for two dog baskets. This was on 24/02/23. I sent a chase email to you and then received an email after 10 days on 08/03/23 to say my order had gone to the warehouse and is on the way; a tracking number will be sent direct from the couriers as soon as they have collected my order. NOTHING still, after 7 days. This is absolutely appalling service on all counts. If nothing arrives by this weekend (3 weeks after placing my order) I will be emailing to cancel my order and for a full refund. Regards Jane Jones”

Helpful Report

Posted 2 years ago

“Never received order despite 2 emails saying it was dispatched. Requested a refund over a week ago but not received it yet”

Helpful Report

Posted 2 years ago

“My dog food is yet to be delivered after over 3 weeks. They are rubbish.”

Helpful Report

Posted 2 years ago

“Order was really late! I emailed to ask for a refund this was authorised and I was told this would be done, the refund never appeared even after constant contact with them, and each reply saying how sorry they were and this would be sorted asap. This went on for a week after and still customer service said the same thing! Then the order turns up even after an email confirms cancellation!!!”

Helpful Report

Posted 2 years ago

“Never received my order 3 weeks later not reply to emails or phone calls, after requesting a refund”

Helpful Report

Posted 2 years ago

“Ordered in February - money taken from my account feb 24 still not received the goods”

Helpful Report

Posted 2 years ago

“I ordered this dog food on 21st February. It has not yet arrived on 15th March.”

Helpful Report

Posted 2 years ago

“Still haven't received my order placed the 1st of March”

Helpful Report

Posted 2 years ago

“Ordered 21st Feb. Order cancelled and advised refund within 5-10 days. Still not received. Next thing, order sent to warehouse waiting for courier collection. Still nothing. No idea what's happening now, would love to know?”

Helpful Report

Posted 2 years ago

“Good never arrived still awaiting refund”

Helpful Report

Posted 2 years ago

“Very bad service. Item still not arrived after 8 weeks. Absolutely disgusting.”

Helpful Report

Posted 2 years ago

“Been waiting over 2 weeks for my order and still no sign of it, wont be ordering from this site again”

Helpful Report

Posted 2 years ago

“Still waiting for my refund as it’s been 4 weeks. Still no goods or refund but I was told twice my item had been dispatched. Avoid this company at all costs”

Helpful Report

Posted 2 years ago

“Didn’t receive item. No refund. Our bank is taking a case out aginst you thieves”

Helpful Report

Posted 2 years ago

“Didn’t turn up and I haven’t received a refund! Don’t buy from here”

Helpful Report

Posted 2 years ago

“Not great at all, and still waiting on a refund.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews