Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“didn’t receive my items.”

Helpful Report

Posted 2 years ago

“Goods never arrived. Promises were broken and no refund has been forthcoming.”

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Posted 2 years ago

“poor service - cancelled order as no delivery after 2 weeks - still not got a refund requested - very unhappy”

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Posted 2 years ago

“Well I've never received the product, so cancelled order and still waiting for refund 2 months later”

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Posted 2 years ago

“Not retrieved my dog food as yet and no update on delivery date”

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Posted 2 years ago

“I still havent received my parcel and it has been over a month”

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Posted 2 years ago

“I placed an order and had still not received it after 2 weeks of waiting. I contacted NITDG and asked for a full refund. They said I would receive it withing 5-7 days. Then 2 weeks later I had my order suddenly delivered even though I had asked for a full refund, and had still not received my refund. Obviously my order was no longer needed because I needed dog food so had gone elsewhere as this order had taken so long! Would NOT order from then again.”

Helpful Report

Posted 2 years ago

“My order was placed on 17/3 and I have still not received it and no notification that delivery is delayed in any way”

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Posted 2 years ago

“If I could give this company less than 1 star I would, take your money and don't send the goods. I have had to claim money back from my bank and put it in dispute twice now, the first time I gave them the benefit of the doubt then they did it again look on Trust Pilot before you buy is my advice”

Helpful Report

Posted 2 years ago

“Still waiting for my dog food. Money taken from my account on date of order.I have contacted them several times all they say is await tracking information”

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Posted 2 years ago

“Placed order mid March, chased up 3 times, told the goods were dispatched twice, no tracking numbers. Couldn't phone anyone, agents never available. Its now 4 th April, still not received tracking no or goods. Very disappointed”

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Posted 2 years ago

“Order placed 20th March, still not arrived 4th April, chased up twice and still waiting on delivery. Company advised I should get a tracking number which I haven’t so gone to bank to do a recall. It should not take this long for the order to arrive”

Helpful Report

Posted 2 years ago

“Never received my item despite multiple emails with only generic responses. All responses saying the same thing and that tracking information would follow which never did!”

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Posted 2 years ago

“Ordered product on the 15th march it is now the 4th of april and order has still not arrived, terrible service and will not be using your services again!”

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Posted 2 years ago

“Ordered dog food on 11/02/24 delayed in receive order so ask for refund & am still waiting . Please return my money as I have to work hard & on minimum wage. This is not fair wage. You shouldn't take peoples money without fulfilling our orders.”

Helpful Report

Posted 2 years ago

“Ordered bag of james wellbeloved dog food over 2 weeks ago.. I see you have taken £44.99 .. I have now given up hope of receiving the food, have been to Pets at Home to purchase, I am now in process of complaint to trading standards, and seeking help from my bank to see if I can get money back. DO NOT USE THIS FIRM.. DOES IT EVEN EXIST..”

Helpful Report

Posted 2 years ago

“I ordered two and a half weeks ago on 16 March. I've been told twice - on 22 March and 30 March - that my order had been dispatched and I would receive tracking information shortly. I have not had any tracking information and can only assume that the order has still not been dispatched. I am very disappointed by the lack and inaccuracy of the information I've received.”

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Posted 2 years ago

“Still waiting for order after 3 weeks. Unable to contact company by phone. Wondering if the y have gone bust !”

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Posted 2 years ago

“Never received my order after being told it was despatched, then told they couldn't fulfil the order. Still waiting for refund.”

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Posted 2 years ago

“Still haven’t received my order”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews