Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service - DO NOT USE THIS COMPANY! you order never arrives and then when you aske for a refund they say you will get it but you don't!”

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Posted 2 years ago

“Applaws tins ordered over 2 weeks ago still not received. Still waiting for response to email re whereabouts of order:( !”

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Posted 2 years ago

“NO GOODS RECEIVED - NO COURIER UPDATES, NO REFUND OFFERED. BE WARNED.”

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Posted 2 years ago

“I am still waiting for my order to be delivered !!!”

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Posted 2 years ago

“I placed an order in the furst week of febuary Its now 1st april No items have been recieved. I have sent two emails asking about the parcel and still nothing”

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Posted 2 years ago

“Still waiting for my refund. Cancelled order because delivery was delayed and took to long without any communication from Not In The Dog House. Very disappointed with the service. Please issue me a refund ASAP...”

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Posted 2 years ago

“Dreadful. Did not receive order and am still chasing my refund. I have received lots of emails promising my refund but still have not received. I ordered the bed in January!”

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Posted 2 years ago

“Hi I placed an order on 12th March and I’m still awaiting g the delivery”

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Posted 2 years ago

“Never received order Emailed several times and always same reply saying dispatching ASAP. Still never received order!!”

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Posted 2 years ago

“Still haven’t received my order, despite being told it was dispatched a week ago. It has now been 13 days. I’ve emailed for a full refund but not yet had a response.”

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Posted 2 years ago

“Excellent product at a good price, delivered on time ..”

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Posted 2 years ago

“RUBBISH ITEM PAID FIR SND NOT RECEIVED WILL REPORT TO TRADING STANDARDS IF NIT RECEIVED BY TOMORROW. I’m not the only person having this problem”

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Posted 2 years ago

“Absolutely shocking company! Said they would arrange a refund and I'm still waiting and trying to get a response from them is rubbish”

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Posted 2 years ago

“my order never arraived, and hassle with the refund”

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Posted 2 years ago

“Been asked how these treats are?? And not even received them yet !!!!”

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Posted 2 years ago

“Order not received, despite me sending several emails to chase it up, was eventually promised a refund but this has not been received either. My money was taken from my bank on the day I placed the order, this is blatant theft. I wish I’d read reviews of the company beforehand, would give zero stars if I could. DO NOT BUY FROM THIS COMPANY”

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Posted 2 years ago

“Offer a great selection of goods but I didn't receive my order , it was approx 2months ago maybe longer and still nothing . I keep getting emails saying its been dispatched but no tracking details and nothing arrives . I've emailed them often but have gave up now . Over 30£ of my money for nothing .”

Helpful Report

Posted 2 years ago

“I would stay away from this company at all costs. We never received our goods or even got a refund. Complete bunch of thieves. Can't believe they have the nerve to do this to honest people trying to earn a decent living and look after animals. "Not in the Dog House" should be utterly ashamed of themselves and they have no moral standards.”

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Posted 2 years ago

“I am still waiting 20 days later”

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Posted 2 years ago

“I have not received my order yet.”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews