Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Still not received order”

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Posted 2 years ago

“Sadly our order has still not arrived”

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Posted 2 years ago

“I ordered some goods a month ago! Despite an email saying items despatched - still nothing. Have tried to contact re refund. No positive response. Just an automated reply. Same with telephone. Really do wish I’d researched before buying!!!!! Being that so many people have had the same treatment - I can’t understand why this company is allowed to continue trading. Now in the hands of my bank.”

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Posted 2 years ago

“I placed my order on the 11th, got an email a week later saying the order has been delayed. I then got an email on the 22nd saying it is on its way, today is the 30th and still nothing. It has been almost 3 weeks and I've still got nothing”

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Posted 2 years ago

“I've received nothing after three weeks and the money has been taken. Not impressed!”

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Posted 2 years ago

“Ordered 12th February 2023, received it on 22nd March 2023.”

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Posted 2 years ago

“I placed my order on the 16th March it is now the 30th March and I have still not received it. When I wrote to you 5 days ago I got a reply to say your courier will contact me when they receive it. This is bad customer service and I would like my purchase of £42.00 please some time soon. Best regards Gillian”

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Posted 2 years ago

“Waited ages for my order to arrive. Nothing came so i emailed the company. They said they would ensure its despatch from the warehouse. Nothing came. I asked for my money back they then said it had been sent, on tracking it all of a sudden said it had been delivered. No such luck. I then asked for a refund. Still waiting.”

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Posted 2 years ago

“you must be joking !!! Order not received no response to phone calls, emails saying order is on its way only for it not to arrive. Do not order from this companyand now no refund for items sent back”

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Posted 2 years ago

“been waiting for my order to arrive keep getting it as dispatched wait for tracking number no tracking number as ever been provided. i ordered this on 13/03/2023 order number #122676 and still nothing as arrived just going around in circles getting nowhere at all. no delivery,no money back so had to report the company.”

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Posted 2 years ago

“I never write negative reviews but people really need to avoid buying from this website! I ordered on the 13th February and up until this day (29th March) never received anything. Reached out to the customer service team by email multiple times where they assured me the order was coming but never provided real tracking information. After a month and half of waiting told them I wanted proof that the order was indeed coming or else I would ask for a refund and contact my bank provider, never heard back from them again so now opening a dispute with my bank hoping to get my money back. How they are still in service after so many complaints I genuinely don't know!”

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Posted 2 years ago

“Order not received after 3 weeks”

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Posted 2 years ago

“Excellent product and price..excellent service 🙂”

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Posted 2 years ago

“Took 10 days to arrive. First and last time I will be ordering from you”

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Posted 2 years ago

“I would give the company minus 5* if I could….,good ordered said there was a delay then nothing….I email I message on FB nothing customer service is appalling in fact there is no customer service How are they allowed to carry on in business……..”

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Posted 2 years ago

“Really didn't want to leave a bad review but as I haven't received my order I didn't have much choice. Sorry 31st March. Still not received my order and not even had a reply from them explaining what has happened. They dont answer the phone. My order was placed on the 20th and I emailed them on about the 25th. Not very impressed with the service, if I do get through to them then I will re requesting a refund.”

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Posted 2 years ago

“Still waiting to receive item”

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Posted 2 years ago

“I placed my order on the 2nd of February but have still not received it”

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Posted 2 years ago

“Lost item. And no one from the customer support team ever back with information.”

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Posted 2 years ago

“Items not in stocks but charges”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews