Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2nd Sept, today is 22nd Sept and still not here!! After several emails, I just continually get told it's dispatched and tracking details will follow. It only changed to despatched because I complained I had not recieved it!!!! Will not be using again....!!!! The only option is to email.”

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Posted 2 years ago

“Having to wait 12 days for delivery being told often had been dispatched when it hadn’t would not use again”

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Posted 2 years ago

“Never received any goods no refund no contact stay away”

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Posted 2 years ago

“I’ve never received my goods which I paid for and I am not getting any response to my emails - very disappointed with the service.”

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Posted 2 years ago

“Ordered some dog food 3 weeks ago and had no updates unless I emailed in and have been told twice it’s been dispatched but nothing turns up”

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Posted 2 years ago

“Extremely long wait for the dogs food. He ended up eating mine while we waited.”

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Posted 2 years ago

“Placed an order last Friday 16th. I then read some of the reviews and thought oh well bet I never receive these items. Pleased to say they arrived today (22nd). Had email confirmation from them regarding despatch etc. items as described so very happy.”

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Posted 2 years ago

“lovely product and great service”

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Posted 2 years ago

“Still waiting 4 weeks later for a refund on goods that didn't arrive”

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Posted 2 years ago

“Ordered in August - still not received item. They are now ignoring my correspondence. Do not buy from here!”

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Posted 2 years ago

“Good quality product. Good communication and quick delivery.”

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Posted 2 years ago

“Arrived promptly after a kind note from NitD- excellent product it’s new resident loves it and has lots of room. Really comfortable for him.”

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Posted 2 years ago

“Quick delivery. Great looking dog beds. Wondering if you sell spare covers? Yet to wash them but dogs very comfortable in them.”

Not In The Dog House 5 star review on 21st September 2022

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Posted 2 years ago

“Friendly, fast service and had the products i needed readily available.”

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Posted 2 years ago

“Very efficient and friendly.....only downside it took a wee while to arrive. I'll not run out before I re order next time.”

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Posted 2 years ago

“My first time shopping with Not In The Dog House and I will NEVER shop with them again. I placed my order in August and still haven’t received my order. When emailing to ask for updates, all I get told is “your shipping information will be with you later today!”. When I finally received my shipping information, the tracking number wasn’t available. I then emailed asking for a refund and was told within 5 working days. I am still yet to receive this refund 7 days later.”

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Posted 2 years ago

“Very fast delivery packed excellent no breakages”

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Posted 2 years ago

“I've still not got my order which I ordered almost 2 weeks ago, after sending a email which said it was on its way, there's still no tracking info, I've had to place a raw order from another company so my dog will have food.”

Helpful Report

Posted 2 years ago

“Part order received completely defrosted and starting to rot . Asked for refund been fobed off for several months . I shouldve read their reviews first . If you after frozen raw food go straight to natures menu ! This firms customer service is rubbish !”

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Posted 2 years ago

“Very professional,pleased with the cap for my doggo .”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews