Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you have not the best record of delivery or able to be contacted”

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Posted 2 years ago

“Order never arrived 20 days after ordering”

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Posted 2 years ago

“You never sent the items and you owe me £40. Not cool when this is food for my dog.”

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Posted 2 years ago

“We have still not received it”

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Posted 2 years ago

“Great price definitely value for money, good customer service too, however despatch and delivery takes a while.”

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Posted 2 years ago

“One minute I'm being told my orders despatched, the next I'm being told I'll be getting a refund. Almost a month since I ordered and no items have been delivered. Is this company even legitimate?”

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Posted 2 years ago

“I placed an order on the 9th February and still not received it 😞”

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Posted 2 years ago

“Still waiting on delivery poor dug starving Shocking service no one answers phone Or emails Do not shop here”

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Posted 2 years ago

“Rubbish, do not buy! No dog food, no refund!! Avoid!!!”

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Posted 2 years ago

“Put my order in 22Feb and I still haven't received it. Please can you either send me the dog jumper or refund me the cost plus p&p”

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Posted 2 years ago

“Ridiculous, I made purchase not received goods and don’t get any real reply when questioning where my items are. Should have ordered directly from Joules”

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Posted 2 years ago

“Delivery never turned up I've sent email after email 7 weeks later I'm still waiting on a refund.”

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Posted 2 years ago

“Don't buy they will rip you off! Don't get order! No communication! No refund! £115.36 out of pocket!”

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Posted 2 years ago

“Ordered Naturo dog food on 02 March. It’s now the 13 March and the order hasn’t been dispatched yet! Won’t ever order anything from these people again. It’s now 20 March and the order still hasn’t been dispatched.”

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Posted 2 years ago

“disastrous first order which ended up being cancelled after having no real idea as to when goods would arrive despite waiting two weeks for despatch information. I will not be placing any further orders again and trust my refund will be processed promptly.”

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Posted 2 years ago

“Can't say wether my dog likes it or not as I ordered over a week ago and paid £5 postage and still haven't received it”

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Posted 2 years ago

“Appalling service, waited two weeks for a food delivery that never got dispatched despite chasing. Still waiting for a refund. Never again !”

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Posted 2 years ago

“I can’t review the product as it hasn’t arrived yet!! Ordered 10 days ago. Not impressed.”

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Posted 2 years ago

“Ordered 2 weeks ago and still haven't received my order”

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Posted 2 years ago

“Still waiting for my order from 25th Feb absolutely rediculous barely any customer service aswell”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews