Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

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Not In The Dog House 5 star review on 7th September 2023

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Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Awful company. Wrong order and no response! Been waiting weeks. Order was late too.”

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Posted 2 years ago

“Do not use this company to buy anything. It’s not worth the awful experience of not receiving items and then generic emails saying refund has been processed when it hasn’t.”

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Posted 2 years ago

“Still havent received my dog food.”

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Posted 2 years ago

“You are the most diabolical company that I've ever used. You sent us a dog bed which was not the right size. Emailed you numerous times, left telephone messages. You get lots of negative reviews on Trust Pilot where people have complained about orders, service, lack of communication etc etc. I am going to charge back with my credit card”

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Posted 2 years ago

“You have asked for feedback. I have emailed over five times to say my order still hasn’t arrived . Appealing”

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Posted 2 years ago

“Did not respond to my messages and I have still not received my items”

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Posted 2 years ago

“I ordered a dog bed which never came, they keep saying it’s been delivered, what a con! I noticed on my bank details that my money went to Amsterdam, won’t see that again 🤬”

Helpful Report

Posted 2 years ago

“Very poor service ordered dog food over two weeks ago and still waiting for the goods to be delivered.”

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Posted 2 years ago

“***ABSOLUTELY AWFULL COMPANY TO DEAL WITH*** I placed an order with them on 25 January and still no sign of it. Have contacted continuously and been promised on several occasions that order had been dispatched!! I have also written a formal complaint to them to cancel my order and issue a refund and at how disgusted I am with their so called ‘customer service’, I have had no reply or any sign of a refund. DO NOT USE THIS COMPANY -”

Helpful Report

Posted 2 years ago

“Horrendous company. Never received a refund after 3 months of chasing. Can’t be bothered anymore but awful company and no way of contacting. Hope no one ever buys from there.”

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Posted 2 years ago

“Oreder arrived after nearly 4 weeks, vague replies when contacted for updates, sorry but that's just not good enough”

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Posted 2 years ago

“HORRIBLE COMPANY - DO NOT ORDER FROM HERE - REPORT TO TRADING STANDARDS. I have placed my order over a month ago, contacted customer services multiple times and tried to call. Not received a meaningful response nor have I received tracking details. My order is still in "order placed" status and of course they have taken full payment immediately. I am calling on all other disappointed customers to report this company to British Trading Standards and take them to the Small Claims Court, as they have now stopped responding even though a refund has been requested.”

Helpful Report

Posted 2 years ago

“I was asked “ We’d love to hear how you and your pet enjoyed these products” Well, I’d love to tell you, but……. I still haven’t received the order, placed on 20th February. Despite being promised (again and again) that the goods were “in the warehouse” and “will be on their way shortly” l have given up. I have also been assured that my refund will be transferred within 5-10 working days. Avoid.”

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Posted 2 years ago

“I have not received the product yet, despite several emails from the supplier saying it's on the way.”

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Posted 2 years ago

“Unfortunately my order took 6 weeks to arrive. Contacting customer services is virtually impossible. Shame”

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Posted 2 years ago

“Delivered promptly. Dogs love the kibble.”

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Posted 2 years ago

“I ordered from Not in the Dog House on 24th February - I am still waiting for the order to be delivered, they tell me the order has been dispatched but no tracking email received. Very poor service, was so happy to discover they sold the Webbox Chub Rolls.”

Helpful Report

Posted 2 years ago

“Having paid for my item, after 20 working days I’m still waiting to receive it! I’ve been advised it’s been dispatched but still waiting for confirmation from courier that they’re in receipt. Very disappointed new customer who will nog be buying from this company again!”

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Posted 2 years ago

“My order was still not here after nearly 2 weeks of ordering it and I never received any tracking information even though they said I would receive it. Customer service is absolutely shocking and I am now awaiting a refund which will take upto 10 days. Not holding my breath but if not received will be taking this further.”

Helpful Report

Posted 2 years ago

“Not had my item, no one has been in contact with me! I am now going to trading standards!”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews