Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with the service of this company. Was so excited when I found them as they looked perfect for my spoilt dogs. However delivery was specified as 3-5 working days but after 7 working days still hadn’t dispatched. I had heard nothing from them by way of communication of a delay so as I needed the items for a specific date I emailed them. Their reply just said they were too busy. No way to encourage people to shop again. And just to note 3.5 weeks later I still haven’t received the items and they ignored my last email!”

Helpful Report

Posted 2 years ago

“Order still hasn't arrived and no information from the Customer service team despite asking twice!”

Helpful Report

Posted 2 years ago

“I put my order in on February 14th and it is now March 8th and I still haven't recieved it”

Helpful Report

Posted 2 years ago

“We haven’t had them yet STILL !!!!!”

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Posted 2 years ago

“Told my order was dispatched but was not the case, refund also not sent when I was told it was - no refund received”

Helpful Report

Posted 2 years ago

“have not received our order which was placed weeks ago please advise if it can now be seen to Dawn Dixon”

Helpful Report

Posted 2 years ago

“Still not received items dogs would have starved to death by now so had to purchase more food from somewhere else not impressed”

Helpful Report

Posted 2 years ago

“Website stated 2-3 days for delivery in fact I waited nearly 2 weeks, if the website had said 7-10 days then that would have been up to me whether or not to order but I went for 2-3 days and paid for delivery, I could have gone to the shops within 8-10 days”

Helpful Report

Posted 2 years ago

“Wish I had read the reviews, DO NOT BUY FROM THIS COMPANY. I ordered dog food on September 28th, payment was taken immediately. By Oct 11th, still no delivery or dispatch information, so I chased the order. Company advised the order has been dispatched and I would receive a tracking reference shortly, this did not happen. Chased again on Oct 18th and requested cancellation and a refund, company said it would take 5-10 working days. November 2nd came round, still no refund. Chased the company again and was advised the refund was completed and would come any day now, days later and still no sign. Escalated via my bank and trading standards now. AVOID!!!!”

Helpful Report

Posted 2 years ago

“Still not received even after 4 weeks. Customer services do not exist stay clear of this company”

Helpful Report

Posted 2 years ago

“I bought 45 pounds and I have not got my stuff or my refund so if I could I would have given 0 stars”

Helpful Report

Posted 2 years ago

“Never again!!! AVOID AVOID AVOID.”

Helpful Report

Posted 2 years ago

“12 days after placing my order and I still hadn't received anything. I was never informed of any delays so I had to keep chasing. The only answer I was given is "It's been dispatched", that's it, no tracking number, no apology and no indication as to when it would arrive. In the end, I had to cancel my order. Still awaiting my refund.”

Helpful Report

Posted 2 years ago

“I have not received my goods so my poor dogs have not been able to have their favourite treat! Neither have i had any correspondence back from you regarding my missing goods despite numerous emails. I would like a refund please as soon as possible!”

Helpful Report

Posted 2 years ago

“Unfortunately this company did not honor both the order or refund. Order placed on the 14th February 2023 for dog food, I don't order dog food on a whim, I order dog food as I need it sooner rather than later. A few days later no sign of dispatch details so I follow this up to be advised that they will chase and get this out for delivery. 7 days later, 22/2/23 still no sign of dispatch, so I have to go elsewhere to buy dog food and contact NITDH requesting that they cancel and refund, which they confirmed they would and that the refund would take 5-10 working days. Yesterday 7/3/23 I received an email advising my order was on its way...however its not as i can't track. I got in touch with them via email and as yet have not had a response. I have now passed this to my credit card company to deal with as today 8/3/23 is the 10 working days for a refund.”

Helpful Report

Posted 2 years ago

“Very bad only received part of my order and what I did receive was not in date so dog definitely didn't like it and still waiting for a refund weeks later”

Helpful Report

Posted 2 years ago

“Having been waiting quite a while for my product to arrive, I feel this feedback request is premature. I will update once I am in receipt and have had chance to review the product itself.”

Helpful Report

Posted 2 years ago

“I liked the product line up and prices. But the Hessian box bed which looks good and feel nice is actually quite poorly stuffed. So in a week has gone from the 2 inches it looks to less than an inch in the middle. You can feel the floor through it quite easily. So I've HD to cover it with something else to make it ok for the dogs. Delivery is slow - my first order took 6 days but the second one is already on 13 and when I chased it up after a week was told it had been dispatched and I'd have tracking details soon. Still not arrived, no further emails until today and following up hasn't gotten any reply. Today I got an email saying it's in the warehouse and I'll get an email when the couriers collect it! Last time I got that email the item had already arrived. So their internal systems and communication aren't good and delivery times are slow. Products are average. It's a shame because I want to like them!”

Helpful Report

Posted 2 years ago

“Terrible service. 2 weeks and my dog food is still in a warehouse waiting for the dispatch tracking number. They take your money fast enough...but then send a generic email each time to say I'm waiting for a tracking number. Won't be ordering ever from here again. I've had to buy different dog food whilst I wait for the food I actually paid for.”

Helpful Report

Posted 2 years ago

“Ordered over month ago still not delivered I have now passed to credit card company to try and get money back. Tried numerous times to ring/email no reply told them I would like a refund as hadn’t received dog coat nothing. Certainly won’t be recommending them to anyone to use if this is the way they treat their customers”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews