Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

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Not In The Dog House 5 star review on 7th September 2023

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Anonymous

Anonymous // 01/01/2019

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“Absolutely terrible. Placed an order and it never arrived. Chased by phone and email to be told it would be sent. 1 month later still never received and still waiting for my refund!”

Helpful Report

Posted 2 years ago

“Worst experience I had! Absolutely no customer service! 1st order never came and no refund was given! 2nd order was wrong and no replacement was made! Now Im away to crufts without a lead and food!!”

Helpful Report

Posted 2 years ago

“I haven’t as yet received my order.”

Helpful Report

Posted 2 years ago

“I placed my order which was unfulfilled and not even sent out after 5 days! Way too long. I cancelled it and re-ordered with another company that had the order delivered to me the next day - at the same price. Cancelling the order with you was easy and you were positive about this...but I subsequently got another email from you, after you acknowledged my cancellation, telling me that my order with you was on it's way. I subsequently advised you again that the order was cancelled. I think you need to get your delivery process addressed. People will not wait for this length of time when they can have much prompter service at the same price”

Helpful Report

Posted 2 years ago

“Still waiting for my order. Order no - 120925. I paid £29.41 on 24th February. I have received a response to my email But still no food for my dog. I was a new customer but not impressed at all. Waiting for a delivery or a refund”

Helpful Report

Posted 2 years ago

“Like the many many appalling reviews, I too have experienced exactly same trail of email responses. Now attempting to obtain refund through dispute with payment method. Please do notcenter in to ordering from this Company.”

Helpful Report

Posted 2 years ago

“Appalling service. Ordered early jan and was told 10 days max for delivery. Almost two months on and no order. Emailed and told them not to bother and requested a refund. Was told 5-10 days for it to be issued and yet still nothing through. Poor poor service and extremely disappointing”

Helpful Report

Posted 2 years ago

“Ordered £165 - 00 of Royal Canin dog food back in Feb, been chasing ever since. No reply no phone answered looks like I have lost my money. Being a pensioner this is a real blow. Please don’t place any orders with them or you will lose your money. Contacted trading standards and Resolver but still no luck in getting my order or refund.”

Helpful Report

Posted 2 years ago

“First time over ever heard of or used this company. Ordered 23rd February. 9th March and several emails later, no dog food for me. Had an app pushed on me 'shop' immediately after order to supposedly track it. That showed misleading and incorrect information and was completely pointless. Promised tracking information was never given after dispatch email. Finally after chasing today telling them I was ordering elsewhere they just said they would refund me. Meanwhile my dogs food supply has dwindled. Very poor experience.”

Helpful Report

Posted 2 years ago

“I placed an order on the 17th of February and I am still waiting for the product to be delivered. My last email from them was the end of February and they claimed it had been dispatched, well today is the 20th March and still no dog food.They have now stopped replying to my emails and they never answer the telephone. Do yourself a favour go through a reputable company who do give a damn.”

Helpful Report

Posted 2 years ago

“Absolutely terrible. They took my money, and never delivered anything. I have emailed and made calls several times and they haven't responded, apart from once when they lied about my order being 'in the warehouse'. They are definitely in the dog house with me, and will be subject to a small claims court claim very soon.”

Helpful Report

Posted 2 years ago

“Do not use this company. I stupidly ordered a £60 dog bed from them that hasn’t been received. They have twice told me that the item has been despatched but on both occasions I haven’t received a tracking number and have asked for it several times. I’ve tried to ring them but nobody answers the phone. This is a lesson for me, if you haven’t used a company before do some research before using them. If I’d have seen all the negative comments I wouldn’t have touched them with a barge pole! 😡”

Helpful Report

Posted 2 years ago

“Items not received. Placed order 2 weeks ago. Didn’t ship till a week later. No tracking number provided so unable to track. No response to customer service email and so had to order same items from Amazon so they arrived in time for my dog’s first birthday. Very disappointing.”

Helpful Report

Posted 2 years ago

“Still haven’t received product yet Website stated 5 days - this is way beyond that time. Contacted company who said it was dispatched and I should receive a tracking number - haven’t received one so far and that’s been 3 days from that message”

Helpful Report

Posted 2 years ago

“I have still not received my order, I ordered over 2 weeks ago”

Helpful Report

Posted 2 years ago

“No order received, definitely wouldn’t use this site again, waiting for a refund”

Helpful Report

Posted 2 years ago

“Been almost a month since my order and its still not here, every time i email i get told they'll chaise it and nothing happens”

Helpful Report

Posted 2 years ago

“I ordered mostly small treats for training, dog loves them and ideal for training”

Helpful Report

Posted 2 years ago

“Never received my order taken my money over £70 worth and no emails or contact after over a month of trying! Not happy at all will be reporting!”

Helpful Report

Posted 2 years ago

“Ordered dog food in January. Still waiting. No reply via e-mail or phone. Avoid this company like Covid. Have taken steps to recover monies.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews