Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service & contact was very good but took over 2 weeks to receive the order. I understand this was due to a supply delay.”

Helpful Report

Posted 1 year ago

“We bought a big selection of different types of treats for our dog. The delivery was fast. We received our order in less than 5 days. Our dog loved all of the treats including the dried goose necks although they had a strong smell of bad oil.”

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Posted 1 year ago

“Happy with my purchase”

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Posted 1 year ago

“Eventually got the tins of dog food to me at a reasonable price. Thanks for the dog treats. Unfortunately she dislikes peanut butter flavour. We'll gift them to a dog who does.”

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Posted 1 year ago

“Great value dry bag. My dog loves it. Only comment is collar part could be sturdier and have more adjustment options .”

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Posted 1 year ago

“Product good, but took too long to be deliverer”

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Posted 1 year ago

“Pleased with product - fabric dog crate - and communication from Not In The Dog House. Delivery was slightly delayed from advertised but received an email to apologise for this.”

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Posted 1 year ago

“I haven’t given 5 star simply because of a problem which caused for a long delay before delivery. I think caused by postal strikes. Communication from company was excellent and I will be reordering.”

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Posted 1 year ago

“he likes them”

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Posted 1 year ago

“Excellent price but unfortunately delivery took over 2 weeks, excellent customer service chasing it so will be ordering again hopefully delivery won’t take as long”

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Posted 1 year ago

“Well made products, arrived in good time”

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Posted 1 year ago

“Very efficient and friendly.....only downside it took a wee while to arrive. I'll not run out before I re order next time.”

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Posted 1 year ago

“The items I purchased were delivered quickly”

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Posted 1 year ago

“Eventually great! Had to wait over a month for our delivery to arrive but it was worth the wait! Three happy dogs with new beds so thank you.”

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Posted 1 year ago

“Took far to long on delivery. Each part different information. Had to purchase elsewhere til delivery which wasn’t the idea.”

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Posted 1 year ago

“Great price for this product”

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Posted 1 year ago

“Products arrived and were nicely packed”

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Posted 1 year ago

“The Frozzies didn’t arrive very quickly at all, and unfortunately I ripped open the lid of one and it tipped all over my top. I’d read in the FAQs that they arrived frozen and if I’d known they were going to be liquid I’d have been a bit more careful. Having said all that our two greys absolutely love them. Theo licks his in the pot and makes it last for ages while Beryl (the Barmy Brindle) rips open the pot and shoves the whole lot in her mouth and it lasts less than 10 seconds!!”

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Posted 1 year ago

“A wonderful product ! Just so you know this was a recommended horse wash for skin problems by a vet as I run a DIY yard 40yrs I will definitely recommend (oatmeal) shampoo thanks so much Heather Wright.”

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Posted 1 year ago

“Absolutely the best treat so far”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,544 reviews