Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not communicative, not received the product despite WEEKS waiting...”

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Posted 2 years ago

“Never received theses”

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Posted 2 years ago

“Ordered food on 11.01.2023, still have not received my order. Have emailed numerous times and never get a reply. The helpline phone number never gets picked up so there is no way of contacting the company. I have had to contact my bank in order to get a refund as cannot contact anyone at the company. Lead time for the food was 2-3 working days and it has now been almost a month and a half. Appalling customer service, delivery and company. Will never use again.”

Helpful Report

Posted 2 years ago

“I waited and waited and waited for my order. When I received it, it was wrong! I was short of a 15kg bag of dog food so nothing small. The treats i ordered were wrong too! I have emailed at least 6 times and have had one reply. U cannot talk to anyone as the message is always no one available at this time, it doesn' matter which time that is on any day!!!! They are rubbish I won't purchase again and I suggest you don't either!”

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Posted 2 years ago

“We haven’t received the feed yet.”

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Posted 2 years ago

“Please avoid this company, you may not receive your merchandise in timely manner and getting your funds returned can prove difficult.”

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Posted 2 years ago

“No communication about a delay with my order, despite several attempts of me trying to make contact. No updated delivery issues when tracking my order, even took up a dispute against them and still no reply!! Will not be ordering again”

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Posted 2 years ago

“Delivery took almost three weeks. I was lied to when chasing up the delivery and ignored when chasing it up a second time.”

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Posted 2 years ago

“I ordered dog food for my dog several weeks ago and it still hasn't arrived. Sent them emails and only automated reply, telephoned them and got a answer phone message. Are they actually still there or are they taking money of customers but not providing what has been ordered. Shame on them.”

Helpful Report

Posted 2 years ago

“I havn't received anything My poor. Cat still has worms. I am Disabled and rely on companies that deliver, do you actually have a delivery company you deal with. Giving it another couple of days then asking my credit card company to withdraw payment”

Helpful Report

Posted 2 years ago

“So far my order hasn’t even arrived, yet I’m being asked to review it! I have sent several emails to chase and only had one reply from the first one. I’m really concerned that my order won’t ever arrive, and hope by posting about it, my order will materialise. My poor puppy really needs the coats I ordered so I hope it can be resolved soon.”

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Posted 2 years ago

“Fantastic bed love it thank you”

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Posted 2 years ago

“Ordered a dog guard 3rd December 2022 didn’t arrive waited until after Christmas because of delays in post. Contacted they said they’d sent a replacement never arrived. Contacted them went to voicemail never got back to me. Emailed three times never replied never got refund. Disgusting shouldn’t be allowed to trade”

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Posted 2 years ago

“Placed order on 25th Jan 2023 and I'm still yet to receive it, we are now on the 13th Feb! Status is shipped but no tracking provided?”

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Posted 2 years ago

“Still haven’t received my order after 3 weeks & have paid but no refund & no products!!!!!!!”

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Posted 2 years ago

“Product ok , good value. It was the delay from when order placed / received. Good customer service , promt repsonce with email. Overal score given of 4 out of 5 due to delivery time. Hopfully my next order will arrive on time”

Helpful Report

Posted 2 years ago

“Although the product is satisfactory the service was anything but. The dog raincoat was ordered online on 3.1.23 during a period of particularly bad wet weather. On 11 Jan in a communication from Will in Customer Services I was warned of a delay. I emailed cancelling my order and bought a raincoat from a high street pet shop. Nothing more was heard from Will. On 6 Feb 2023 the dog raincoat arrived - over 4 weeks from the original order being placed.”

Helpful Report

Posted 2 years ago

“After two weeks of placing my order it still hadn’t arrived. I cancelled it and requested a refund.”

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Posted 2 years ago

“Still waiting for order.NOT very happy .would like refund.”

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Posted 2 years ago

“Everything good... Price was the initial draw as we found it best over everyone else. Good communication and easy to order. The only reason I have given 4 out of 5 is that the order took 11 days to arrive, but hopefully my second order will iron out this problem. Thank you.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews