Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,066 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,066 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 11th January 2023

Anonymous

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

David

Notino 2 star review on 16th September 2022

Gemma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was very good availability and choice, with good prices and discounts. Generally Easy transactions throughout process of purchasing. I was disappointed at the last minute to find that I was paying postage which I understood I had free???”

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Posted 2 years ago

“Good product great price”

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Posted 2 years ago

“Good prices and wide range of products, also discount codes regularly available. However I don’t like having to pay for delivery. Just ordered £60 of products but still charged £3.99 delivery on top. Should be free delivery over certain amount, not free delivery just on selected products.”

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Posted 2 years ago

“Easy ordering - only issue was not knowing about the delivery charge until the very last minute when you’re about to pay, it suddenly appears.”

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Posted 2 years ago

“I have used Notino many times always happy This time kept being told my email was wrong (it wasn’t) but I just carried on also I put in the code for a discount wasn’t accepted.”

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Posted 2 years ago

“Great price for hair dyes as long as you don't need instructions as all details on the packaging are not in English. Would like free delivery but discount code was good.”

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Posted 2 years ago

“Found what I was looking for easily. Just a little disappointed that I would have to pay if I required my purchase to be eco wrapped. I feel this will put people off as it should be something a seller provides automatically if they really want to encourage customers to be eco friendly. I also didn't like the way postage wasn't shown before I went through to actually completing my purchase.”

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Posted 2 years ago

“Every time I enter code I get message saying “does not exist”. Codes Black and Black Friday NOT WORKING”

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Posted 2 years ago

“Has big range of products, good price and prompt service. However it will be nice to have free samples.”

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Posted 2 years ago

“Always came on time and love shopping on notino ❤”

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Posted 2 years ago

“Hate postal costs but hey ho I paid . Hope it arrives fairly quickly. Products are good 😌”

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Posted 2 years ago

“Easy to find the product I wanted and ordering and paying was easy. Great value.”

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Posted 2 years ago

“Great price, great customer just i do not understand why do i pay for 50 £, pay for transport. Otherwise i would give 5 stars.”

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Posted 2 years ago

“Service is good but I think delivery fee is a bit much when only ordering inexpensive items”

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Posted 2 years ago

“Good website, prompt delivery. Prices have increased but I think that is applying to everything unfortunately. Eco option should now be standard practice though.”

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Posted 2 years ago

“Perfect can’t fault it passed it on to further people”

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Posted 2 years ago

“I am very happy to find all products that I need. Thanks indeed. But I am very unhappy pay for delivery than I spending more than 100 GBP. You loyal client Violeta”

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Posted 2 years ago

“I was initially pleased with product range and prices. Having spent £70 however, I didn't expect to be charged £3.99 for postage & packing. For this reason I won't be ordering again as it doesn't make the products as competitively priced as you initially think. I would of cancelled the order but had already committed to buy through pay pal.”

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Posted 2 years ago

“Should be available option ‚free delivery’”

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Posted 2 years ago

“Always happy. Good prices, lots of good products, good service. Has been using this website for a while. One star off today only because during my shopping it was saying buying products for more than £25 delivery is free, I had £83 and still has to pay £3.99 foe delivery.”

Helpful Report

Posted 2 years ago

Notino is rated 4.6 based on 3,066 reviews