Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,546 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed that you no offer free delivery.”

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Posted 4 years ago

“Always interesting offers. Wide range of products. Will recommend”

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Posted 4 years ago

“Good Site and good service but disappointed that postage Cost are added as most orders over £30/40 are Free postage Happy Christmas to all the staff. Anne”

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Posted 4 years ago

“Very easy and fast”

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Posted 4 years ago

“Delivery- few customers like me can wait for 7 days with free services. Paying £3.99 for delivery made me upset as other online services like boots doesn’t charge.”

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Posted 4 years ago

“Fine but found the last instructions confusing.”

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Posted 4 years ago

“Best price I have found for one of my favourite products- easy ordering- choice of delivery options”

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Posted 4 years ago

“I have just placed my order brought my favourite perfume at an excellent price, plus another mens fragrance which was in thd black Friday deal and free delivery. I'm not sure why you have to buy certain products to get free delivery rather than spending a set amount like £30 for example. I am awaiting delivery which should be in about 3 days.”

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Posted 4 years ago

“It is easy to shop.”

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Posted 4 years ago

“Thrilled to find you have the one I wanted thank you”

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Posted 4 years ago

“Easy to use site, great selection”

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Posted 4 years ago

“Customer service is good, still waiting for samples replacement however, let me wait and see how it goes.”

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Posted 4 years ago

“Looks good so far. Found item. Await delivery”

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Posted 4 years ago

“Very easy to order online by your company .”

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Posted 4 years ago

“Notino had everything i was looking for last time i ordered and it was alot cheaper than high street stores, fenjal is not Very popular in alot of the stores and when you do find it your very limited on choice and a little more expensive. Ive never had to use customer service or return anything I would highly recommend notino if your looking for Christmas presents and gift sets or just your favourite product you won't be disappointed and delivery is fast. Just one down bit is I think you should have or do free delivery if you spend £40 or more like alot of online shops as I would shop more if this was to be .”

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Posted 4 years ago

“Not very computer literate but finally got where I was going To J chipchase”

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Posted 4 years ago

“Delivery Costa aren’t shown until you have entered payment details”

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Posted 4 years ago

“I like the discounts and quality of products”

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Posted 4 years ago

“No Fuss !!!”

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Posted 4 years ago

“Great price .. affordable way of trying perfumes and selection....”

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Posted 4 years ago

Notino is rated 4.6 based on 3,546 reviews