Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,431 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product choice at great prices. Postage charges need to be a little more competitive though.”

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Posted 4 years ago

“I’ve been a costumer for over 4 years. I like to get my rare cosmetics from Notino as I can not find them anywhere else. Good prices, prompt delivery, hidden gems all in one place!”

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Posted 4 years ago

“Very pleased to find the product that I wanted at a very good price. Not so pleased at having to pay p&p when I have spent over £200.”

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Posted 4 years ago

“Always have my hair product in and a lot cheaper than anywhere else, only think I have a quibble about is paying postage.”

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Posted 4 years ago

“Prices are excellent, choice and use of companies I have not come across before offer a great shopping experience. The perfume and perfume oils are amazing if, like me, you are in love with perfumes from the middle east, I love to mix them together and create a unique aroma. I do think that over a certain amount, postage should be free. All other companies I deal with do this.”

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Posted 4 years ago

“I am disappointed that you no offer free delivery.”

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Posted 4 years ago

“Always interesting offers. Wide range of products. Will recommend”

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Posted 4 years ago

“Good Site and good service but disappointed that postage Cost are added as most orders over £30/40 are Free postage Happy Christmas to all the staff. Anne”

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Posted 4 years ago

“Very easy and fast”

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Posted 4 years ago

“Delivery- few customers like me can wait for 7 days with free services. Paying £3.99 for delivery made me upset as other online services like boots doesn’t charge.”

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Posted 4 years ago

“Fine but found the last instructions confusing.”

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Posted 4 years ago

“Best price I have found for one of my favourite products- easy ordering- choice of delivery options”

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Posted 4 years ago

“I have just placed my order brought my favourite perfume at an excellent price, plus another mens fragrance which was in thd black Friday deal and free delivery. I'm not sure why you have to buy certain products to get free delivery rather than spending a set amount like £30 for example. I am awaiting delivery which should be in about 3 days.”

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Posted 4 years ago

“It is easy to shop.”

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Posted 4 years ago

“Thrilled to find you have the one I wanted thank you”

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Posted 4 years ago

“Easy to use site, great selection”

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Posted 4 years ago

“Customer service is good, still waiting for samples replacement however, let me wait and see how it goes.”

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Posted 4 years ago

“Looks good so far. Found item. Await delivery”

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Posted 4 years ago

“Very easy to order online by your company .”

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Posted 4 years ago

“Notino had everything i was looking for last time i ordered and it was alot cheaper than high street stores, fenjal is not Very popular in alot of the stores and when you do find it your very limited on choice and a little more expensive. Ive never had to use customer service or return anything I would highly recommend notino if your looking for Christmas presents and gift sets or just your favourite product you won't be disappointed and delivery is fast. Just one down bit is I think you should have or do free delivery if you spend £40 or more like alot of online shops as I would shop more if this was to be .”

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Posted 4 years ago

Notino is rated 4.6 based on 3,431 reviews